Nita Emefa Addae
Accra
Summary
A well-organized team player with the ability to think creatively, I posses over 12+ years’ experience in digital banking channels and mobile financial service operations, including card systems, internet and mobile banking. I am a data analytics and cyber security enthusiast, with willingness to further deep-dive into data analytics.
I hold a BSc in Banking and Finance (Zenith University) and an MBA (Finance and Risk Management) from the Netherlands Business School. I am currently pursuing a Data Science & Machine Learning Programme with Great Learning, in collaboration with MIT, and also a Cyber Security qualification with ImproTech Ghana.
Overview
17
17
years of professional experience
Work History
Operations Manager, Cards and Digital Products
ECOBANK GHANA LIMITED
07.2019 - Current
- Supervise and manage all accounts of the departments including, reviewing, monitoring, reconciling, resolving and reporting on items at risk (Mobile Apps and Cards)
- Responsible for revenue reporting, tracking and resolution of revenue leakages in the digital baking space
- Provided operational support for the realization of revenues targets from cards and digital channels - fees, commissions, and interest
- Responsible for operationalization, clearing, settlement, reconciliation & dispute resolution of electronic banking transactions between the Bank and the Various payment schemes, including - Union Pay, Visa, MasterCard, Ecobank Group switch, Ghana instant pay, Mobile money transactions (ATM & Goods Purchases), GH-link, InstantPay, Biometric Cards (e-zwitch, etc)
- Support and assist consumer banking in implementation of Ecobank Consumer Mobile App, Ecobank Rapid Transfer App, Agency Banking System, etc
- Support and lead knowledge transfers and implementation of digital payment operations across the group.
Team Lead, Digital Channel Operations (Mobile, Apps, Cards)
ECOBANK GHANA LIMITED
01.2017 - 06.2019
- Part of founding employees in the roll out of banks mobile banking app channel operation process
- Implemented first operational process and dispute operational plan for mobile app and support role in growing bank's mobile banking platform
- Core task was managing daily mobile app banking transactions Settlements reconciliations and disputes across all channels
- Managing new updates and implementations on app and providing operational process to avoid loses and disputes.
Card Disputes Analyst and Compliance Officer
ECOBANK GHANA LIMITED
01.2012 - 12.2016
- Responsible for reconciliation and dispute resolution for international card transactions carried out on the Ecobank Ghana platform
- Duties included managing dispute and chargebacks on all visa card transactions, review and approval of uncompleted / terminated transactions for reversal, investigating suspicious and erroneous transactions, review and reversal of fraudulent transactions, settlement and reconciliation of all card transactions, and generating periodic report for submission to management and internal audit Team.
ATM Reconciliations & Settlements Officer
ECOBANK GHANA LIMITED
01.2007 - 12.2011
- Joined Ecobank Ghana Limited's card operations department in 2007 and was assigned to carry out system maintenance of ATMs and reconciliation
- Subsequently, moved into more report-based roles where involved with detecting, investigating and correcting errors and fraudulent transactions on ATM terminals
- Duties included daily maintenance of ATM, monitoring status of all ATMs and attending to customer complaints, reconciling daily visa transactions, preparing and reconciling transaction reports for local ATM and VISA international transactions, settlements of local ATM and VISA transactions against reports generated, and training new recruits.
Education
Netherlands Business School
09.2023
BBA - Accounting
Zenith University, Ghana
Accra, Ghana06.2015
ACCA LEVEL 1
Association of Certified Chartered Accountants (ACCA)
06.2008
University of Professional Studies
06.2003
Skills
- Operational Efficiency
- Organizational Structuring
- Time Management
- Basic knowledge of python
- People Management
- Competitiveness and proactivity
- Knowledge of all basic computer applications
References
- Mr Kwasi Attobrah, Head, operations and Technology, Ghana Deposit Protection Cooperations, 0244620129
- Mr Horatio Atom Beecham, Dep. Head of Internal Control, Ecobank Ghana Limited, 0264384634
Traveling and problem solving
Having problem-solving as a hobby is a unique and intellectually stimulating pursuit. It involves finding solutions to various types of problems, ranging from occupational to daily life scenarios. I love traveling to see the world, network and learn new ways.
Timeline
Operations Manager, Cards and Digital Products
ECOBANK GHANA LIMITED
07.2019 - Current
Team Lead, Digital Channel Operations (Mobile, Apps, Cards)
ECOBANK GHANA LIMITED
01.2017 - 06.2019
Card Disputes Analyst and Compliance Officer
ECOBANK GHANA LIMITED
01.2012 - 12.2016
ATM Reconciliations & Settlements Officer
ECOBANK GHANA LIMITED
01.2007 - 12.2011
Netherlands Business School
BBA - Accounting
Zenith University, Ghana
ACCA LEVEL 1
Association of Certified Chartered Accountants (ACCA)
University of Professional Studies
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