Bernice Adomah Yeboah
New Dawhenya,Ghana
Summary
Dynamic and results-oriented banking professional with 2 decades of providing value in banking operations, credit lending, and customer relations management and successful roll-out of banking products. Adept at projects and trade financing, strategy development and implementation. Collaborative and empathetic in Leadership.
Overview
18
18
years of professional experience
2032
2032
years of post-secondary education
Work History
Relationship Manager, Premier banking
Ecobank Ghana Limited
Accra, Ghana
01.2020 - 02.2025
- Cluster Head of a Team of 8 Private Premier Bankers in Silver Star Cluster, Accra
- Provision of Client advisory services to high-net-worth clients (Networth > USD200K)
- Loan portfolio Management
- (currently > USD2M)
- Lead Trainer and Coach for new premier banking Relationship managers across sector
- Financial Planning and Wealth Management services for High NetWorth Clients
- Conducting proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients
- Providing expert guidance on financial products and services, enhancing client understanding
Various Roles
Ecobank Ghana Limited
01.2007 - 12.2019
- Customer Services Officer
- Cooperate Services Officer
- Banking Operations
- Sales Manager
Non-Executive Director & Board Member
Life-Link Friendship Schools
Accra
01.2018 - 02.2025
- Appraisal and approval of Strategy, Budget and programs for Lifelink Friendship Schools
- Corporate Governance and guidance for team of volunteers running various training programs
- Supervised executive management to maintain operational excellence
Model UN Trainer, Programs Director
Life-Link Friendship Schools
Accra
01.2009 - 12.2017
- Served as the main contact between UNA-USA and Life-link and coordinated all international conferences for the Ghanaian delegation
- Trained students in the Tema and Accra on Model United Nations tools with emphasis on Public Speaking skills, how to negotiate and lobby as part of International Diplomacy
- Organized local and international conferences for Schools who are members of Life-Link Friendship Schools with full responsibility for budget and seeking of sponsorship
- Preparation of students for international Model United Nations conferences
Education
Financial Planning Certification Program - Wealth Management, Fraud Awareness, Introduction to ESG, Anti Money Laundering, Infosec Awareness
Ecobank Academy
CIB - Level 3
Chartered Institute of Bankers - Ghana
EMBA - Marketing
University Of Ghana Business School
01.2010 - 10.2013
Bachelor of Arts - Psychology, Information Studies
University Of Ghana
10.2001 - 05.2005
Skills
- Banking Operations
- Credit Lending
- Customer Relations Management
- Customer Profitability Analysis
- Niche / Segment Banking
- Banking Products Roll-Out
- Project Financing
- Trade Financing
- Sales and Marketing
- Strategy Development and Implementation
- Risk assessment
- Credit Analysis
- Financial Planning and Wealth Management
- Effective communication
- Collaborative
- Team Skills
- Customer Empathy
- Interpersonal Skills
- Proactive and results oriented
- Self-motivated
- Dynamic and adaptive to diverse situations
Accomplishments
- Highest revenue and deposit contributor to business and financial performance since 2019.
- Drove 100% improvement in 2020 profits through aggressive cross-selling and deposit mobilization.
- Led team to close a deficit gap of 6% and exceeded 2020 Premier banking portfolio budget by 5%.
- Exceeded individual Revenue target by 18% and deposit by 40% in 2023.
- Recognized as branch service star in the Tema Main branch in the year 2013 and 2016 for outstanding performance and team contributions.
- Have Led several delegations to the United Nations headquarters to participate in Middle School Model United Nations conferences and several awards for Ghana. (over a decade)
Languages
English
Custom
- Volunteering
- Travel and sightseeing
Affiliations
- Travel and Sightseeing
- Volunteering
Timeline
Relationship Manager, Premier banking
Ecobank Ghana Limited
01.2020 - 02.2025
Non-Executive Director & Board Member
Life-Link Friendship Schools
01.2018 - 02.2025
EMBA - Marketing
University Of Ghana Business School
01.2010 - 10.2013
Model UN Trainer, Programs Director
Life-Link Friendship Schools
01.2009 - 12.2017
Various Roles
Ecobank Ghana Limited
01.2007 - 12.2019
Bachelor of Arts - Psychology, Information Studies
University Of Ghana
10.2001 - 05.2005
CIB - Level 3
Chartered Institute of Bankers - Ghana
Financial Planning Certification Program - Wealth Management, Fraud Awareness, Introduction to ESG, Anti Money Laundering, Infosec Awareness
Ecobank Academy
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