GLADYS OWUSUA WIAFE
Accra
Summary
An articulate and highly motivated administrative and finance professional with over 2 years of progressive experience in office administration, financial oversight, and human resource coordination. Proven ability to streamline operations, enhance internal controls, and support organizational objectives through efficient project coordination and financial analysis. A results-driven team player with advanced digital literacy and a commitment to continuous professional development. Demonstrated success working with cross-functional teams in high-pressure environments such as the Electricity Company of Ghana and Epsilon Collective Ltd.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Admin & Finance Officer
Epsilon Collective Ltd.
11.2024 - 05.2025
- Spearheaded the daily operations of the administrative office, improving task efficiency by 30%.
- Acted as the central liaison between the organization and external stakeholders, managing executive calendars and organizing over 30 high-level meetings and events annually.
- Maintained comprehensive digital and physical filing systems, increasing document retrieval speed by approximately 40%.
- Coordinated interdepartmental projects and facilitated effective problem-solving solutions.
- Provided support in human resources functions including recruitment, onboarding, and maintenance of employee records for over 30 staff.
- Developed and managed operational budgets exceeding GHS 500,000.00 maintaining financial health and adequate liquidity for business operations.
- Conducted quarterly financial analyses identifying key trends and saving recommendations, contributing to a 12% reduction in overhead costs.
- Ensured compliance with tax regulations and internal policies; contributed to successful audit outcomes with zero non-compliance findings.
- Oversaw accounts payable and receivable, performed ledger reconciliations, and generated monthly financial reports.
National Service Personnel
Electricity Company of Ghana
10.2023 - 10.2024
- Provided comprehensive administrative assistance, supporting a team of over 40 personnel.
- Managed and updated customer records across digital platforms, improving database accuracy by over 95%.
- Served as a customer service liaison, resolving an estimated 50+ customer queries per week.
- Worked directly under the District Technical Officer, contributing to the successful resolution of district-wide technical issues.
- Maintained strict confidentiality in the handling of sensitive data, adhering to the Data Protection Act, 2012 (Act 843).
Education
Bachelor of Arts - Public Administration
University of Ghana
08.2023
Skills
- Office Tools: Microsoft Word, Excel (PivotTables, VLOOKUP), PowerPoint
- Data Analytics: Power BI, Microsoft Access
- Project Tools: Miro Board, Trello (basic)
- Database Systems: Basic SQL knowledge
Certification
- Managing Employee Performance – University of Minnesota (Coursera, 2024)
- Management of Corruption – University of Pennsylvania (Coursera, 2023)
- Digital Governance – Erasmus University Rotterdam (2023)
LANGUAGES
English – Fluent
Twi – Fluent
French – Basic reading and writing
Hobbies and Interests
Traveling and documenting, Reading Political and Business Literature, Writing Short Analytical Essays
Accomplishments
- Reduced departmental operational inefficiencies by 20% at Epsilon Collective through better resource allocation and workflow redesign.
- Played a key administrative role in the execution of a region-wide revenue mobilization program during national service at ECG.
CORE COMPETENCIES
- Administrative Management: Skilled in managing daily office functions, maintaining operational efficiency, and ensuring compliance with internal policies.
- Financial Oversight: Hands-on experience in budgeting, cash flow forecasting, financial analysis, and audit preparation.
- Human Resource Support: Experience in recruitment, onboarding, employee relations, and welfare administration.
- Data Management: Proficient in compiling, updating, and analyzing datasets with an emphasis on accuracy.
- Communication & Interpersonal Skills: Strong written and oral communication; professional interaction across all organizational levels.
- Digital Proficiency: Advanced skills in Microsoft Office Suite, Power BI, and Miro Board; familiarity with modern digital workspaces and data visualization tools.
- Compliance & Confidentiality: Strong understanding of tax regulations, data protection laws, and occupational health and safety standards.
- Problem Solving & Analytical Thinking: Capable of identifying operational inefficiencies and recommending data-driven improvements.
Timeline
Admin & Finance Officer
Epsilon Collective Ltd.
11.2024 - 05.2025
National Service Personnel
Electricity Company of Ghana
10.2023 - 10.2024
Bachelor of Arts - Public Administration
University of Ghana
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