Godfred Kwesi Ampiaw
Information Technology Professional
Accra
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Technical Support Representative with gift for understanding needs of both business and home users. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
Overview
19
19
years of professional experience
Work History
Information Technology Supervisor
Contracta Construction UK, Ghana
06.2020 - Current
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Supported phone, photocopier, fax machine and other physical equipment.
- Guided organizational technology strategy and roadmaps.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Installed, configured and Maintained camera and physical security systems. (CCTV)
Maintenance Support Technician
Identity Management System
05.2018 - 05.2020
- Designed a troubleshooting flow chart for the technical team during the Ghana card project
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for 50 employees.
- Troubleshoot, service, repair and maintenance of DataCard CD800 printer used for Ghana card project
- Writing of field report for team lead in decision making.
- Trained new recruits on DataCard CD800 printer and Mobile registration Workstation (MRW).
ICT Teacher
Salem Presby J.H.S
01.2017 - 01.2018
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Taught correct hand placement for typing and basic computer skills.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
Control Room Personnel
Saladin Ghana
07.2015 - 12.2016
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Network Administrator
Gianair Limited
08.2012 - 12.2014
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Managed and maintained stability of network and wireless services throughout enterprise.
- Monitored stability of network and wireless services to deliver comprehensive stability.
- Provided on-call support for network engineering duties.
Network Administrator
Compu-Ghana
10.2010 - 01.2012
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Planned, coordinated and implemented network security measures.
- Provided required network documentation to inform management.
Network and Computer Repair Technician
Prodick Systems Limited
09.2008 - 08.2010
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Installed, tested and serviced CCTV and associated systems for commercial and residential customers.
Computer Hardware Technician
E.S Security
03.2004 - 02.2008
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Imaged and prepared new computers for integration into company networks and systems.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
Education
No Degree - Google IT Support
Google Academy
Online11.2020
No Degree - Certified Network Security Specialist
International Cybersecurity Institute
Online07.2020
No Degree - NSE 1 & NSE 2 Network Security Associate
Fortinet NSE Institute
Online2020
Bachelor of Science - Management Information Systems
Knutsford University College
Accra11.2017
No Degree - Microsoft Certified IT Professional (MCITP)
GIMPA
Accra11.2012
No Degree - Microsoft Certified System Administrator
Planetal Computers
Accra2011
No Degree - Computer Hardware Engineering
Frankytech Systems
Accra02.2005
High School Diploma -
National Vocation Training Institute (Electronics)
Accra05.2002
Skills
- Microsoft Active Directory
- Operating System Management
- Technical Troubleshooting
- Network Planning
- Technical Support Oversight
- Wireless Access Point
- Network Architecture and Design
- Asset Oversight
- CCTV Systems
Timeline
Information Technology Supervisor
Contracta Construction UK, Ghana
06.2020 - Current
Maintenance Support Technician
Identity Management System
05.2018 - 05.2020
ICT Teacher
Salem Presby J.H.S
01.2017 - 01.2018
Control Room Personnel
Saladin Ghana
07.2015 - 12.2016
Network Administrator
Gianair Limited
08.2012 - 12.2014
Network Administrator
Compu-Ghana
10.2010 - 01.2012
Network and Computer Repair Technician
Prodick Systems Limited
09.2008 - 08.2010
Computer Hardware Technician
E.S Security
03.2004 - 02.2008
No Degree - Google IT Support
Google Academy
No Degree - Certified Network Security Specialist
International Cybersecurity Institute
No Degree - NSE 1 & NSE 2 Network Security Associate
Fortinet NSE Institute
Bachelor of Science - Management Information Systems
Knutsford University College
No Degree - Microsoft Certified IT Professional (MCITP)
GIMPA
No Degree - Microsoft Certified System Administrator
Planetal Computers
No Degree - Computer Hardware Engineering
Frankytech Systems
High School Diploma -
National Vocation Training Institute (Electronics)
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