Mavis Adjei

KUMASI INTERNATION AIRPORT PROJECT & ACCRA SPORTS INFRASTRUCTURE FOR ALL AFRICAN GAMES PROJECT:

• Managing network and system performance, conducting troubleshooting, security patching and maintenance.
• Overseeing IT department operations and training for over 10 workers.
• Closely collaborating with project members to identify and quickly address problems.
• Communicating with executive team to maximize development efficiencies and resolve technology issues.
• Supporting phone, photocopier, plotters and other physical equipment.
• Configured hardware, devices, and software to set up work stations for employees.
• Installing and Maintained CCTV and physical security systems.
• Overseeing daily performance of computer systems and immediately responded to reported issues to keep network up and running.
• Overseeing development and implementation of improvements to support and network operations.
• Identifying computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Played key role in on-going network design by supervising sub-contractors.
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Installing and configuring operating systems and applications.
• Creating user accounts and assigned permissions.
• Reduced downtime by identifying potential issues and resolving them proactively.
• Implementing user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.

• Restocked supplies like toners, papers, etc. and placed purchase orders to maintain adequate stock levels.
• Performed maintenance tasks on PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Responded to support requests from over 30 end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
• Linked computers to network and peripheral equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.

• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
• Drafted professional memos, letters and invoices.
• Facilitated seamless hardware upgrades, ensuring minimal disruption to daily operations.
• Developed clear documentation for IT procedures, contributing to improved knowledge sharing within departments.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.