DORCAS DEDE DAUTEY
PANO-KIBI
Summary
Resourceful, goal-oriented and highly motivated professional with a passion for personal growth. Experienced in financial transactions and customer service with strong communication skills and adaptability. Proficient in English, French(Intermediate),and Twi. Skilled in Microsoft Office.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IMPLANT TELLER
GCB Bank
12.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improving customer satisfaction by providing official receipts to enable efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Bank Teller
GCB Bank PLC
11.2022 - 09.2023
- Executing accurate and efficient financial transactions, including deposits, withdrawals and transfers in strict adherence to established banking procedures and protocols. and balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Participating in team meetings and training sessions, actively contributing ideas and insights to improve processes and enhance customer experience.
- Opening bank accounts for clients and providing prompt and comprehensive account inquiries, assisting customers with account maintenance tasks such as such as updating personal information and ordering chequebooks.
- Staying updated on banking industry trends and development to provide current information and advice to customers.
Education
Bachelor of Science - ACCOUNTING MANAGEMENT
IBN TOFAIL UNIVERSITY
KENITRA-MOROCCO07.2022
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Relationship building and management
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Certification
- French Language Certification, Université Mohammed V, Rabat-Morocco - January 2019-June 2019
- Certification in Principles of Accounting
Udemy Online Course- August 2021-September 2021
Timeline
IMPLANT TELLER
GCB Bank
12.2023 - Current
Bank Teller
GCB Bank PLC
11.2022 - 09.2023
Bachelor of Science - ACCOUNTING MANAGEMENT
IBN TOFAIL UNIVERSITY
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