Ernestina Ohemaa Andoh
Teller
Kumasi,Kumasi
Summary
Bank Teller
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
11
11
years of professional experience
Work History
Implant Teller
Zenith Bank Limited, MTN Scancom
02.2019 - Current
- Process standard teller transactions for customers including mobile money deposit and cash-out transactions.
- Payment of bill (DSTV,GO TV and postpaid).
- Stock handling and setting up of internet devices.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to build relationships with customers and built potential for additional sales.
Teller
Mon-Tran Limited
04.2017 - 01.2018
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Handled various accounting transactions.
Sales Person
Queen’s Pride Enterprise
01.2015 - 02.2017
- Get the sales “using various customer sales methods (door-to-door, cold calling representatives).
- Meet personal and team sales target.
- Worked to build relationships with customers and built potential for additional sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Intern
Above All Microfinance
07.2012 - 09.2012
- Filling account opening forms for walk in customers.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Collaborated in professional team to solve workflow issues.
- Sorted and organized files, spreadsheets and reports.
Education
High School Diploma -
Our Lady of Apostles Senior High School
Kenyasi, Ghana BSc - Marketing
University Of Education, Winneba
Kumasi, Ghana07.2019
Associate In Arts - Marketing
Sunyani Technical University
Kumasi, Ghana06.2013
Skills
- Good organizational skills developed in a variety of deadline oriented situations
- Time management: Prioritising the most sensitive tasks according to business requirements
- With a flexible attitude to work
- Communication: Negotiated new client contracts on souvenirs
- Software: MS Office, MS Excel, PPT
Languages
English
Bilingual or Proficient (C2)
Asante Twi
Bilingual or Proficient (C2)
Timeline
Implant Teller
Zenith Bank Limited, MTN Scancom
02.2019 - Current
Teller
Mon-Tran Limited
04.2017 - 01.2018
Sales Person
Queen’s Pride Enterprise
01.2015 - 02.2017
Intern
Above All Microfinance
07.2012 - 09.2012
High School Diploma -
Our Lady of Apostles Senior High School
BSc - Marketing
University Of Education, Winneba
Associate In Arts - Marketing
Sunyani Technical University
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