Timeline
Work History
Overview
Education
Summary
Skills
Certification
Generic

PEPERTUAL OFOSU AMPADU

Accra

Timeline

IMPLANT TELLER - NATIONAL SERVICE

GHANA COMMERCIAL BANK (GCB)
10.2024 - 10.2025

Client Service Representative - INTERNSHIP

GHANA REVENUE AUTHORITY (GRA)
09.2023 - 10.2023

Bachelor of Arts - POLITICAL SCIENCE AND ADULT EDUCATION,HUMAN RESOURCE STUDIES

UNIVERSITY OF GHANA
12.2020 - 08.2024

Work History

IMPLANT TELLER - NATIONAL SERVICE

GHANA COMMERCIAL BANK (GCB)
10.2024 - 10.2025
  • Maintained friendly and professional customer interactions.
  • Assisted customers in understanding banking products, leading to increased uptake of services.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Assisted customers with banking needs and inquiries.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Educated customers on online banking and mobile banking applications.
  • Issuing receipts to patients for their medical bills payments.
  • Processed customers transactions promptly, minimizing wait times.
  • Disbursed cash accurately while maintaining security of cash drawers.

Client Service Representative - INTERNSHIP

GHANA REVENUE AUTHORITY (GRA)
09.2023 - 10.2023
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Delivered prompt service to prioritize customer needs.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Maintained up-to-date knowledge of product and service changes.
  • Assisted customers in registrations of their businesses and also helped customers in paying of their taxes for every quarter of the months.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Arts - POLITICAL SCIENCE AND ADULT EDUCATION,HUMAN RESOURCE STUDIES

UNIVERSITY OF GHANA
12.2020 - 08.2024

Summary

Dedicated and highly motivated graduate with a Bachelor of Arts in Political Science and Adult Education, Human Resource Studies. Possessing strong communication and interpersonal skills, with a passion for organizational development, talent management, and community engagement. Experienced with cash handling, customer service, and banking operations as Implant Teller at Ghana Commercial Bank. Utilizes strong communication and problem-solving skills to address customer needs efficiently with knowledge and skills acquired from Ghana Revenue Authority. seeking an entry-role in human resources, policy analysis or public administration to apply my skills and knowledge to drive organizational success and foster positive changes.

Skills

Exceptional customer service

Strong work ethic

Professionalism and courtesy

Excellent time management skills

Approachable

Cash handling and management

Friendly

Relationship building and management

Cash counting

Patience and empathy

Confidentiality and discretion

Reliable

Customer service

Honest and dependable

Certification

Bachelor of Arts in Political Science and Adult Education.

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