Seth Amedume

Analyzed network security and current infrastructure, assess system requirements, develop and implement information systems development plans, policies and procedures.

• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made.
• Streamlined IT processes for increased efficiency through the development of automated solutions.
• Set up network profiles, security permissions and file sharing systems.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
• Provide advice on a wide range of information system issues.
• Reduced network downtime with proactive monitoring and troubleshooting.
• Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
• Enhanced system performance by implementing and maintaining hardware and software upgrades.
• Negotiated software support contracts, delivering $70,000 in savings .

• Streamlined troubleshooting processes for increased efficiency in resolving technical issues thereby making Karts available for use at all times
• Improved system performance by conducting regular maintenance, updates, and optimizations.
• Collaborated effectively with colleagues in development of innovative solutions for complex technical challenges faced by organization.
• Contributed to successful completion of critical IT projects by supporting project teams in various capacities.
• Managed inventory of hardware assets, ensuring accurate tracking and appropriate disposal of obsolete equipment.
• Configured hardware, devices, and software to set up work stations for employees.

• Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.