Peggy Agyemang Kwarteng
HR Professional
Accra
Summary
PERSONAL PROFILE:
A determined and a dedicated human resources professional with a drive for helping improve operations, solve problems and also help employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. I love to motivate and I have excellent interpersonal, coaching and communication skills.
Overview
11
11
years of professional experience
Work History
Human Resource & Administrative Officer
Moari Oil Company Limited
06.2024 - Current
- Partnered with company management to communicate HR policies, procedures and programs.
- Streamlined recruiting and hiring process by directing interviews, applicant screening and reference verifications.
- Partnered with department managers to develop effective staffing plans for optimal resource allocation.
- Responded to employee questions and requests and provided general direction in-person, by email and phone.
- Enhanced employee satisfaction by implementing new HR policies and procedures.
- Managed computerized HR administration, office systems and databases to collate and analyze data.
- Facilitated open communication channels between staff and management, promoting transparency and collaboration.
- Conducted employee relations activities and attended meetings with management and employee to resolve human resource issues.
Human Resources Manager
Solar Taxi Limited
06.2022 - 10.2023
- Created job descriptions and posted on various websites to attract new candidates within target market.
- Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Implemented and supervised orientation procedures for new hires.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 80-employee company.
- Liaised between multiple business divisions to improve communications.
- Recruited top talent to maximize profitability.
- Ran reports to track metrics such as employee turnover, headcount and new hires.
Retail Store Manager
KAPMOY Ventures - A family-owned business
02.2021 - 06.2022
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Human Resources Lead
BenchMark Marketing, a business unit of BTL Africa
08.2019 - 02.2020
- Organized and coordinated weekly staff meetings to convey updates and reports on previous week's assignments and projects, also assign new duties and assignments.
- Managed & Administered HR & Admin Budget.
- Oversaw HR needs for employee operation across departments.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated ongoing technical training and personal development classes for staff members.
- Managed 15 employees to reduce workflow stoppage and achieve on-time project completion.
Human Resources Officer
BTL Africa
04.2019 - 07.2019
- Organized and coordinated weekly staff meetings to convey updates and reports on previous week's assignments and projects, also assign new duties and assignments.
- Managed & Administered HR & Admin Budget.
- Oversaw HR needs for employee operation across departments
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw promotions and position changes and handled paperwork.
- Assisted the HR Manager in recruiting and onboarding new staff.
- Assisted and coordinated periodic training of employees on new industrial trends and all other performance related training needs, keeping company operations smooth and production efficient with skilled candidates.
- Planned and launched large-scale events that boosted employee participation by 15%.
- Oversaw HR needs of all employee across teams.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Restructured and coordinated company fleet management system, streamlining team members' movements to meetings with clients and vendors.
Human Resources Officer
Bayport Savings & Loans Limited
08.2015 - 03.2019
- Recruited, hired and oversaw lower to middle level staff by overseeing job interviews, conducting exit interviews and leading onboarding sessions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Assisted in training activities - Administrative.
- Oversaw promotions and position changes and handled paperwork.
- Coordinated employee placements and administration.
- Promoted employee buy-in of organizational objectives by conducting orientations of new team members.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Oversaw HR needs for 500-employee operation across 10 branches and company head office
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Managed Staff Leave (over 500 staff strength).
National Service Person
Bayport Savings & Loans Limited
10.2014 - 07.2015
- Receptionist
- Assisted in the recruitment, selection and placement processes.
- Assisted in staff welfare activities.
- Assisted in managing company/HR files as well as personal files.
- Managed Staff Leave.
Intern
Glico Life Insurance Co. Ltd
06.2014 - 09.2014
- Sold of life insurance policies.
- Delivered clients/customers insurance policy documents.
- Delivered clients/customers annual statements.
- Solved clients/customers over deduction issues and any other grievances.
- Answered and transferred incoming telephone calls, taking messages for various staff members
- Sorted, organized and maintained files
- Provided clerical support, addressing routine and special requirements
- Developed business, financial and analytical skills in fast-paced work environment
- Liaised with clients to assess needs and responded to inquiries
Intern
Newmont Ghana Gold
06.2013 - 07.2013
- Reconciled company budget expenditure and revenue with actuals.
- Planned weekly departmental meetings, team bonding meetings and wrote minutes.
- Provided clerical support, addressing routine and special requirements
- Sorted, organized and maintained files
- Answered and transferred incoming telephone calls, taking messages for various staff members
Education
Associate Member - Human Resources Management
Institute of Human Resource Management Practitioners
Teshie 08.2018 - 2022.12
Certificate in Human Capital Management - Human Resources Management
GIMPA Centre For Management Development
Accra 06.2016 - 2016.06
Bachelor of Commerce Degree - Accounting And Finance
University of Cape
Cape Coast 01.2010 - 2014.05
Skills
- Communication Skills
Interpersonal Skills
Analytical Skills
Leadership Skills
Personnel recruitment
Microsoft Office proficiency
Languages
English, Twi
Accomplishments
I was adjudged as the most promising worker of the year 2015 - Head Office, Bayport Savings and Loans.
Timeline
Human Resource & Administrative Officer
Moari Oil Company Limited
06.2024 - Current
Human Resources Manager
Solar Taxi Limited
06.2022 - 10.2023
Retail Store Manager
KAPMOY Ventures - A family-owned business
02.2021 - 06.2022
Human Resources Lead
BenchMark Marketing, a business unit of BTL Africa
08.2019 - 02.2020
Human Resources Officer
BTL Africa
04.2019 - 07.2019
Associate Member - Human Resources Management
Institute of Human Resource Management Practitioners
08.2018 - 2022.12
Certificate in Human Capital Management - Human Resources Management
GIMPA Centre For Management Development
06.2016 - 2016.06
Human Resources Officer
Bayport Savings & Loans Limited
08.2015 - 03.2019
National Service Person
Bayport Savings & Loans Limited
10.2014 - 07.2015
Intern
Glico Life Insurance Co. Ltd
06.2014 - 09.2014
Intern
Newmont Ghana Gold
06.2013 - 07.2013
Bachelor of Commerce Degree - Accounting And Finance
University of Cape
01.2010 - 2014.05
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