Kwasi Oduro-Tutu
Accra
Summary
A Lubricant Sales Executive and product advisor with chemical engineering background with 6 years experience in retail lubricant sales support in an oil marketing company and with the desire to bring full commitment to a technology, safety-driven and engineering organization that promotes career development and provides a perfect environment for learning whiles contributing to organisational growth. A team payer, good communicator full of respect for people, and with strong technical interest and self-motivation to achieve results.
Overview
6
6
years of professional experience
Work History
Lubricant Compliance Officer/Sales Executive
VIVO ENERGY GHANA LIMITED
Accra
05.2018 - Current
- Inspection and reporting on all lubricant activities agreed for the retail network
- Give assurance to retail team on the data integrity of all reports collated from the stations
- Engagement of site managers and Quality Marshals to explain all processes contingent to any activity at the retail sites
- Reporting on lubricant stock levels at stations and facilitating early PPD orders monthly
- Engage Territory Managers through the Retail Lubricant Category Manager to bridge gaps identified in site operations relating to lubricants
- Provide critical trade information on lubricants across trade area they operate
- Provide support for all offsite lubricant activities embarked by the marketing team.
Quality Control / Retail Sales Operations and Training Assistant
VIVO ENERGY GHANA LIMITED
Accra
09.2016 - 09.2017
- Re-affirmed the company’s mission of providing high quality products and services to customers by having onsite training sessions together with product lead to train Quality Marshalls across the retail network to properly test and ensure quality fuels are delivered from the fuel depots without adulterations
- Joined and assisted the retail training manager in her duties by facilitating some of the training sessions and doing on site checks to train and develop Shell forecourt, shop and lube bay staff
- Led Intern/ National Service team to interact with customers on Shell Customer Contact Day and presenting outcome in town hall meeting.
Engineering Intern
REROY CABLES LIMITED
Tema
08.2015 - 08.2015
- Together with the production manager and Quality Assurance manager, I conducted some raw material tests on sampled copper and aluminum coils upon delivery to the plant to ensure they met the standards for processing
- To meet schedule and quality of the scope of work, I performed In-process and final product tests according to ASTM, ISO 9001 and GSA standards
- Stood in for the safety and maintenance manager in weekly maintenance and safety reporting whiles he was on leave.
Engineering Intern
REROY CABLES LIMITED
Tema
02.2014 - 08.2014
Engineering Intern
TEMA LUBE OIL COMPANY LIMITED
Tema
06.2013 - 07.2013
- Teamed up with the quality assurance department players to ensure quality blending of high quality lubes through frequent in-process tests and quality inspections to meet ISO, API and SAE standards and customer specifications
- In order to meet schedule, I sometimes joined production technicians to fill and package products manually.
Education
Project Management -
Cambridge Centre of Excellence
11.2019
BSc. Chemical Engineering -
Kwame Nkrumah University of Science and Technology
07.2016
Skills
- Attention to Detail
- Adaptability
- Problem Solving
- Training and Presentations
- Customer Relations
- Client Assistance
- Sales Proficiency
- Product Knowledge
- Relationship Building
- Competitor Research
- Client Needs Assessment
- Sales Goals
- Reporting
- Merchandise Restocking
- Market Analysis
- Team Collaboration
- Technical Support
- Multitasking and Organization
- Diagnostics and Repair
- Listening Skills
- Complaint Resolution
- Excellent Communication
- Product Training
- Work Order Interpretation
- Quality Inspection
Languages
English
First Language
Twi
Proficient
C2
French
Elementary
A2
Ga
Upper Intermediate
B2
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Developed relationships with retailers and constantly ensured sales goals were met and exceeded.
- Ensured retail sites were always stocked with lubricants to ensure maximum customer satisfaction.
- Compiled short product knowledge notes for effective site training for oil specialists and lube bay mechanics.
- With support of Retail Category Manager and colleague LSE, we spearheaded retail site patronization of Advance motorbike oil, which by then wasn’t popular among retail sites. This pushed the retail team to achieve record lubricant volumes in May 2018 for motorbike customers around the country.
- Guided and supported retail sites to grow their lubricant volumes year on year through coaching of site staff
- Active involvement in the recruitment, training and development of oil specialists and lube bay mechanics.
Hobbies
- Music
- Soccer
- Research
- Bass Guitar
- Gaming
Timeline
Lubricant Compliance Officer/Sales Executive
VIVO ENERGY GHANA LIMITED
05.2018 - Current
Quality Control / Retail Sales Operations and Training Assistant
VIVO ENERGY GHANA LIMITED
09.2016 - 09.2017
Engineering Intern
REROY CABLES LIMITED
08.2015 - 08.2015
Engineering Intern
REROY CABLES LIMITED
02.2014 - 08.2014
Engineering Intern
TEMA LUBE OIL COMPANY LIMITED
06.2013 - 07.2013
Project Management -
Cambridge Centre of Excellence
BSc. Chemical Engineering -
Kwame Nkrumah University of Science and Technology
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