JENNIFER VICTORIA DUODU-MENSAH

• Assisted Portfolio & Payments Manager for Vivo Energy Ghana in managing and maintaining the Card Systems to seamlessly support the sale of fuel over the last 9 years.
• Managed clients, cards, terminals (POS), and stations with a success rate of 90%.
• Supported organizational growth by overseeing the successful implementation of new software applications and hardware upgrades.
• Maintained accurate documentation of all IT processes, policies, and system configurations for easy reference and compliance purposes.
• Streamlined IT operations by maintaining various information management systems.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Delivered weekly and monthly reports for business analysis and strategic decisions

• Supported the Cards Manager in developing and maintaining the electronic payment mode systems that ensured a turn-over payment

• Trained the sales team to improve their knowledge capabilities for efficient and effective customer engagements.
• Performed and managed all day-end controls.
• Monitored the processing and accurate collection of transactions.
• Managed the system synchronized payment terminals for retailers.
• Manage contracts covering negotiation, service packages, pricing and credit terms.
• Collaborated with others and connected departmental support teams to ensure successful closure of deals.

• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

• Successfully helped assigned territory to achieve its year-on-year sales target
• Developed and managed close relationship with clients on planned maintenance and component change-out program that produced vehicle uptimes and availability rates of 87% for clients.
• Responsible for providing weekly reports on customer debts for effective cash collection for the sustenance of the business with at least 97% accuracy.
• Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
• Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
• Resolved customer issues promptly, ensuring satisfaction and loyalty