Felicia Payin Marfo
Project Management Professional
Tema,Greater Accra
Summary
Project Management Professional and Certified Life Coach passionate about "Transforming Lives". Set up Ghana’s first company to employ only female truck drivers, and on a mission to actively support current and future global development initiatives to improve lives. Dedicated business professional with over 15 years working experience and a reputation for consistently delivering excellence. Effectively led and worked with cross functional multi - cultural teams across Africa to successfully streamline business operations and deliver on a number of business improvement projects in the oil & gas, health care and logistics sectors.
Overview
21
21
years of professional experience
Work History
Chief Vision Officer
Premier Solutions Limited
01.2021 - Current
- Developed and implemented strategic project management plans for Astron Energy retail strategy and team re-set
- Created and managed Premier Chauffeur project plan, timeline and budget
- Improved team morale and performance with consistent feedback, team coaching and over 70% recognition of achievements.
Managing Director
Ladybird Logistics Limited
12.2017 - 12.2020
- Successfully setup Ladybird Logistics Limited, the first company globally to employ only female truck drivers
- Empowered and trained 50 female drivers in less than three (3) years to professionally deliver exceptional service in the traditionally male dominated trucking transport sector
- Effectively managed and led the Ladybird Logistics team to consistently deliver long term value to customers and partners.
Independent Management Consultant
Predictive Excellence (A member of PI Worldwide)
01.2016 - 11.2017
- Developed and coordinated implementation of project plans for leading Life Insurance Company
- Planned and organized mass recruitment for major client in hospitality industry to support with opening of new hotel worth over $2million
- Delivered tailored change management and talent development solutions to Algebra and COY Paediatrics.
Convenience Retail Program Manager, Africa
Vivo Energy Ghana Limited
01.2014 - 12.2015
- Implemented Vivo Energy Convenience Retail strategy across 10 African countries
- Developed and rolled out Convenience Retail operational excellence manual and competence framework across 10 African countries
- Coached country Convenience Retail Managers and local project leads to effectively manage projects resulting in about 85% delivery on country project plans.
HR Account Manager (Dec 2010 – July 2012); Africa Commercial Business Improvement Manager (Aug 2012 – Dec 2013) & Ghana “MERA” Project Lead (Dec 2010 – Dec 2013)
Shell Ghana Limited
12.2010 - 12.2013
- Developed and effectively implemented Shell Ghana 2011 & 2012 learning plan for over 140 permanent staff with a cost saving of about 18%
- Successfully initiated use of commercial functional “onboarding” pack and “Simple New Market Entry” Tool across Africa
- Led and Managed Shell Ghana transition project for a smooth transition from Shell to Vivo Energy.
Downstream – One (DS1) Commercial Fuel & Bitumen (F&B) Change Agent Including Marketing Team Leader (May – Aug 2008) and Sales Support Manager (Feb – May 2010)
Shell South Africa
05.2008 - 11.2010
- Project lead and Change agent for South Africa commercial team on Downstream 1 Global “SAP” Project
- Developed and fully implemented Downstream 1 project plans on Customer Compliance, Knowledge Transfer of new business processes, Organizational Design, Training, Change Management, Data and People Development
- Achieved 100% successful implementation of Downstream 1 project in South Africa
- Led Quarterly Global Business Readiness audits and developed effective internal / external communication strategies to manage and sustain post project upgrade activities.
Streamline and Key Projects Implementation Manager (Mar 2005 – Feb 2006 & July 2006 – Apr 2008), Regional Business to Business Sales Operations & Support Manager (Mar – Jun 2006), “DEVELOP” Graduate Management Trainee (Sep 2004 – Feb 2005)
Shell Oil Products Africa
09.2004 - 04.2008
- Excellent management of two key Shell global projects – “Sales 1st” and “Customer Promise” – in 25 African countries, resulted in 100% project completion with over 90% compliance to sales processes
- Supported Human Resource team to close out sales competence gaps by 75% within one year as against target of 60%
- Effective management of Customer portfolio rationalization process to achieve set target of 80% tail end reduction.
Business Development Officer
Ghana Social Marketing Foundation Enterprises Limited, Ghana
08.2003 - 08.2004
- Excellent execution of recruitment, training, marketing strategies, coordination, and monitoring activities to grow ‘CAREShop’ Franchisees from 50 to over 250 sellers of non-prescription medicines (Licensed Chemical Sellers) in one year
- ‘CAREShop’ franchise (funded by Bill and Melinda Gates Foundation) was the first medicines conversion franchise in Africa
- Coordinated engagement of multi-disciplinary group of consultants (accountants, doctors, pharmacists, HR experts, occupational sociologists) for short-term employment in providing training and support to franchisees of ‘CAREShop’ franchise
- Evaluated and monitored scheme which is aimed to be pro-poor and focused on development of rural economies.
Education
MBA - International Management
05.2003
Bachelor of Arts - Textile Design
07.1999
Skills
- Project planning and process improvement
- Strategic planning,
- Innovation & creativity
- Organizational change
- Teamwork and collaboration
- Data analysis with attention to detail
- Problem solving, analytical thinking and decision making
- Relationship building and stakeholder management
- Excellent verbal and written communication
- Customer relationship management
- Advanced skills in Microsoft Office Suite (Word, Excel and Power Point)
- Microsoft Project Management, Global “SAP” & Other Connected Applications
Educationalrecord
- 2021, Certified Life Coach, New Skills Academy
- 2012, Project Management Professional Certification, Project Management Institute
- 2001 - 2003, Master of Business Administration (MBA) - International Management, 3.70, Stuttgart Institute of Management and Technology, Stuttgart, Germany
- Fall 2002, MBA Courses in International Management, 4.0, Texas A & M University, College Station, Texas, USA
- 1994 - 1999, Bachelor of Arts Degree in Textiles, 69.74, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana
Degrees
- B.A. (Kumasi)
- MBA (Stuttgart)
Awards
- Women in Trucking January 2019 Member of the Month for empowering women to drive trucks in Ghana – 2019.
- Shell “RECOGNIZE” award for an excellent implementation of the Ghana transition project from Shell to Vivo Energy – 2013.
- Commercial Fuel and Bitumen General Manager’s Award for excellence and making the most significant contribution to the South Africa Commercial business – 2009.
- MBA 2003 Distinction Student, Stuttgart Institute of Management & Technology, Germany.
Hobbies and Interests
- Hiking (Successfully climbed Kilimanjaro)
- Traveling
- Mentoring of young People
- Reading
- Music
- Drama and Acting
- Inter-cultural exchanges
- Cooking
References
On Request
Certification
- PMP - Project Management Professional
- CLC - Certified Life Coach
Timeline
Chief Vision Officer - Premier Solutions Limited
01.2021 - Current
Managing Director - Ladybird Logistics Limited
12.2017 - 12.2020
Independent Management Consultant - Predictive Excellence (A member of PI Worldwide)
01.2016 - 11.2017
Convenience Retail Program Manager, Africa - Vivo Energy Ghana Limited
01.2014 - 12.2015
HR Account Manager (Dec 2010 – July 2012); Africa Commercial Business Improvement Manager (Aug 2012 – Dec 2013) & Ghana “MERA” Project Lead (Dec 2010 – Dec 2013) - Shell Ghana Limited
12.2010 - 12.2013
Downstream – One (DS1) Commercial Fuel & Bitumen (F&B) Change Agent Including Marketing Team Leader (May – Aug 2008) and Sales Support Manager (Feb – May 2010) - Shell South Africa
05.2008 - 11.2010
Streamline and Key Projects Implementation Manager (Mar 2005 – Feb 2006 & July 2006 – Apr 2008), Regional Business to Business Sales Operations & Support Manager (Mar – Jun 2006), “DEVELOP” Graduate Management Trainee (Sep 2004 – Feb 2005) - Shell Oil Products Africa
09.2004 - 04.2008
Business Development Officer - Ghana Social Marketing Foundation Enterprises Limited, Ghana
08.2003 - 08.2004
Stuttgart Institute of Management And Technology - MBA, International Management
Kwame Nkrumah University of Science & Technology - Bachelor of Arts, Textile Design
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