Jerry Danso
Summary
Highly motivated and accomplished team player seeking a position in a fast-paced, forward-thinking company such as yours so they may foster leadership, grow intellectually, and contribute to business expansion while gaining professional industrial experience and professional performance enhancements. ardent in their work and flexible in many settings. An accomplished strategic IT specialist with a track record of producing excellent work in hectic settings.
Overview
4
4
years of professional experience
Work History
Network Support Engineer
LINFRA-GHANA LIMITED
12.2021 - Current
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Analyzed root causes of recurring issues to develop long-term solutions that increased reliability across multiple networks.
- Supported users in setup and configuration of wireless bridge networks.
- Provided training for junior engineers in network support best practices, contributing to overall team growth and skill development.
- Served as a liaison between various departments during technology rollouts, ensuring smooth implementations without disruption to productivity or service quality.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- diagnosing issues and fixing client routers
- Establishing a connection between the client's router and the MTN network
- helping clients configure their routers via remote assistance
- teaching clients how to use fiber-based internet routers
- MDNS customer services (MDU/SWITCH) troubleshooting and restoration
- OLT configuration (newly installed)
- Restoring and troubleshooting OLTs (during an outage)
- Monitoring GPON nodes
- OLT software and router upgrades
- Multi-Dwelling Unit (MDU) installation and configuration, as well as MTN GPON network tuning
- ONT (Routers) installation and configuration
- Debugging network malfunctions
- Patching fiber (from ODF to Equipment and the other way around)
- Setting up and configuring OLT
NETWORK SUPPORT ENGINEER
Linfra Ghana Ltd
12.2021 - Current
TECHNICAL IT SUPPORT REPRESENTATIVE
NSAWAM GOVERNMENT HOSPITAL
01.2020 - 01.2021
- Troubleshoot operating systems, hardware and software problems to identify root causes
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely
- Installation and configuration of computers and switches for office use
- Diagnosing and repair of system units
- Installation of security software and providing staff with basic training in Microsoft Office Word and Excel
- Educate (training) hospital staff on the new paperless hospital administration and management system (HAMS) to enhance the carrying out of daily activities effectively
- Managed to assist over 20 staff per day with the use of paperless systems (HAMS).
Education
BSC - MANAGEMENT AND COMPUTER STUDIES
WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE
01.2019
WASSCE - GENERAL SCIENCE
KOFORIDUA SECONDARY TECHNICAL SCHOOL
Koforidua, Ghana01.2003
Skills
- Problem management
- Communication
- 1st line support
- User support
- Network configuration
- Troubleshooting network issues
- Switching protocols
- LAN/WAN configuration
- Network support
- Wireless Networking
- Ticket management
- Software Installation
Websites
Languages
English
Timeline
Network Support Engineer
LINFRA-GHANA LIMITED
12.2021 - Current
NETWORK SUPPORT ENGINEER
Linfra Ghana Ltd
12.2021 - Current
TECHNICAL IT SUPPORT REPRESENTATIVE
NSAWAM GOVERNMENT HOSPITAL
01.2020 - 01.2021
BSC - MANAGEMENT AND COMPUTER STUDIES
WISCONSIN INTERNATIONAL UNIVERSITY COLLEGE
WASSCE - GENERAL SCIENCE
KOFORIDUA SECONDARY TECHNICAL SCHOOL
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