Summary
Overview
Work History
Education
Skills
Certification
Timeline
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EMMANUEL TETTEY TEI-KWAPONG

ACCRA

Summary

Ambitious and hardworking IT professional with a solid academic background and hands-on experience in internships and national service. Eager to contribute skills and knowledge to support corporate objectives and propel technology breakthroughs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support, NATIONAL SERVICE PERSONNEL

GHANA WATER L.T.D
ACCRA
11.2023 - Current
  • Ensured reliable functionality of software applications through installation and maintenance of customer devices.
  • Diagnosed hardware and software issues using troubleshooting techniques.
  • Conducted research to identify solutions for customer problems.
  • Assisted in the setup of new computer systems by installing operating systems and drivers.
  • Configured hardware devices such as laptops, PCs, and printers.

Intern

Ghana Water L.T.D
ACCRA
04.2022 - 08.2022
  • I was resolving email-related issues on Gmail, Yahoo, Microsoft Outlook, and others.
  • Documentation and report on the progress and completed tasks within the department.
  • Resolving printer problems and setting up printers.
  • Installing applications on users' computers, according to company standards.
  • Repairing hardware.

Education

Bachelor of Science - Information Technology Management

University of Professional Studies,Accra
Madina,Ghana
01-2023

High School Diploma -

Tema Secondary School
Tema,Ghana
01-2019

Skills

  • Technical Support
  • Technical Troubleshooting
  • Application installations
  • Networking

Certification

  • Google IT Support Professional Certification (Ongoing). Expected to finish in two months.
  • Google AI Essentials.

Timeline

Technical Support, NATIONAL SERVICE PERSONNEL

GHANA WATER L.T.D
11.2023 - Current

Intern

Ghana Water L.T.D
04.2022 - 08.2022

Bachelor of Science - Information Technology Management

University of Professional Studies,Accra

High School Diploma -

Tema Secondary School

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EMMANUEL TETTEY TEI-KWAPONG