Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Hobbies
Generic

RICHWELL Antwi

Takoradi

Summary

Tech-savvy and innovative professional with hands-on experience in emerging technologies and a strong passion for continuous improvement. Skilled at identifying opportunities for digital transformation and implementing efficient, scalable solutions. Adept at leveraging modern tools and methodologies to solve complex problems, optimize workflows, and boost productivity. Highly adaptable in fast-paced environments, with a proven ability to drive technological advancements and deliver impactful results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Technical Support (National Service Personnel)

RX Health Info Systems
11.2024 - Current
  • Installed and configured Rx health information systems in multiple facilities, enabling smooth adoption of digital health records.
  • Provide technical support and troubleshooting to hospitals, clinics, and pharmacies across Western, Central, and Greater Accra regions.
  • Handled user account management (password resets, new user creation, item authorization) while maintaining system security.
  • Conducted follow-ups with health facilities to ensure issue resolution, client satisfaction, and continued system functionality.
  • Supported system reinstallation and upgrades to keep medical facilities up to date with Rx platform improvements.
  • Assisted in data entry, claim processing, and insurance plan activations, improving workflow efficiency in partner hospitals.
  • Provided remote and on-site IT support to medical centers, ensuring quick turnaround for technical issues.
  • Documented all IT support activities in structured logs for tracking, reporting, and future reference.

IT Intern

The Ablekuma Central Municipal Assembly (AbCMA) Health Directorate
01.2024 - 04.2024
  • Collaborated on projects with cross-functional teams to ensure successful completion within deadlines.
  • Developed and executed scripts for automating routine tasks, increasing operational efficiency and reducing manual errors.
  • Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
  • Participated in evaluation of new technology solutions, contributing to decisions that drove technological advancement and efficiency.
  • Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
  • Assisted in development of user manuals and training materials, improving user understanding and adoption of new software tools.
  • Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.

IT Intern

Secondi Takoradi Chamber Of Commerce And Industries
08.2022 - 10.2022
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.

IT Intern

Sekondi Takoradi Chamber Of Commerce And Industries
08.2021 - 10.2021
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Collaborated with cross-functional teams to identify and resolve system issues, enhancing overall system stability and performance.
  • Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
  • Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
  • Improved team collaboration by setting up and managing virtual meeting platforms and collaboration tools.
  • Enhanced user experience with company's internal software by collecting feedback and coordinating with developers for necessary adjustments.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided basic end-user troubleshooting and desktop support.
  • Collaborated with other departments to identify and solve software issues.

Education

Bachelor of Technology - Information Technology

Takoradi Technical University
Takoradi
12-2024

High School Diploma -

Swedru School Of Business
Swedru
06-2018

Basic Education Certificate Examination (BECE) -

Two Roses International School
Accra
04-2014

Skills

  • Frontend: Reactjs, Redux Toolkit, Tailwind CSS, HTML5, CSS3
  • Technical support
  • Backend: Nodejs, Expressjs, RESTful APIs, Authentication (JWT, OAuth, Role-Based Access Control)
  • Remote support
  • Issue troubleshooting
  • Service support
  • Data entry
  • Problem-solving
  • Help desk support
  • Organizational skills
  • Collaborative team player
  • Remote technical support
  • Interpersonal skills

Accomplishments


  • Built and launched QuickStay, a hotel booking platform developed with the MERN stack, allowing users to search, book, and manage stays online with a seamless experience. 🔗 Live: https://quickstay-pearl.vercel.app/
  • Developed and deployed QuickStay, a hotel booking platform built with the MERN stack, enabling users to search, book, and manage stays online with a smooth user experience. 🔗 Live: https://quickstay-pearl.vercel.app/
  • Trained medical staff and pharmacy personnel on Rx software usage (insurance validation, claims submission, membership management), boosting operational efficiency.
  • Engineered a secure authentication system with OTP, email verification, and role-based access, improving system security and user trust.
  • Supported hospitals, clinics, and pharmacies across Western, Central, and Greater Accra regions as an IT Support Officer at Rx Health Info, resolving technical issues .

Certification

Professional Foundations Program – ALX Africa (Completed)
Focus: Career Readiness, Problem-Solving, Critical Thinking, Communication & Leadership Skills

Additional Information

  • Strong passion for continuous learning, problem-solving, and mentorin

Languages

English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Twi
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

IT Technical Support (National Service Personnel)

RX Health Info Systems
11.2024 - Current

IT Intern

The Ablekuma Central Municipal Assembly (AbCMA) Health Directorate
01.2024 - 04.2024

IT Intern

Secondi Takoradi Chamber Of Commerce And Industries
08.2022 - 10.2022

IT Intern

Sekondi Takoradi Chamber Of Commerce And Industries
08.2021 - 10.2021

Bachelor of Technology - Information Technology

Takoradi Technical University

High School Diploma -

Swedru School Of Business

Basic Education Certificate Examination (BECE) -

Two Roses International School

Hobbies


  • Building personal tech projects and experimenting with new frameworks
  • Open-source contributions and exploring GitHub communities
  • Tech blogging & learning about software trends and innovations
  • Reading books & articles on technology, startups, and leadership
  • Mentoring peers in programming and project building
  • Playing football and engaging in teamwork-driven activities
  • Music & creativity, enhancing focus and innovation

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