AHMED ABUBAKAR SADIQ
IT Professional
Accra
Summary
IT support and data analyst with a strong history at Bilrockson Trades, utilizing problem-solving and analytical skills to deliver strategic insights and improve system performance. Experienced in managing technical support and data projects, ensuring compliance and user satisfaction. Skilled in fostering effective communication and implementing training initiatives to enhance team capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT SUPPORT/TECHNICAL SUPPORT PERSONNEL
REGISTRA-GENERALS DEPARTMENT
Accra
10.2024 - Current
- Delivered technical support and troubleshooting for hardware, software, and network issues, reducing user downtime.
- Addressed help desk tickets promptly and provided user training, fostering clear communication and efficient resolution of technical issues.
- Administered user accounts and access controls via Active Directory, enhancing system security and compliance.
- Performed system maintenance, updates, and backups to maintain optimal performance and data integrity.
DATA ANALYST
BILROCKSON TRADES
Accra
01.2024 - 02.2024
- Analyzed company data to generate actionable insights that informed strategic decision-making.
- Developed and maintained data dashboards and reports to monitor key performance indicators.
- Supervised data-related projects, ensuring timely completion aligned with business objectives.
- Managed company's financial data, ensuring accuracy and compliance with regulations.
IT SUPPORT PERSONNEL
X-TIGI MOBILE CENTER
Accra
05.2022 - 06.2022
- Administered user accounts and access controls via Active Directory, upholding system security and compliance standards.
- Delivered technical support and troubleshooting for hardware, software, and network issues, reducing user downtime.
- Resolved help desk tickets efficiently and trained users, enhancing communication and expediting technical issue resolution.
- Performed regular system maintenance, updates, and backups to ensure optimal performance and data integrity.
Education
Some College (No Degree) - Data Analytics
ALX AFRICA
ACCRA GHANA 04-2026
Some College (No Degree) - Artificial Intelligence Career Essentias
ALX AFRICA
ACCRA,GHANA 10-2025
Bachelor of Science - Information Technology Management
UNIVERSITY OF PROFESSIONAL STUDIES
Accra, Ghana08-2024
Skills
- Technical troubleshooting
- Network troubleshooting
- Hardware troubleshooting
- Technical support
- Data analysis
- Data management
- Data analytics
- Data visualization
- System maintenance
- Project management
- Project coordination
- User training
- Customer service
- Problem resolution
- Problem Solving
- Analytical
- Critical thinking
- Attention to detail
- Organizational skills
- Team management
- Effective communication
- Excellent communication
- Conflict resolution
- Organization
- Problem-solving
- Problem resolution
- Data management
- Conflict resolution
Hobbies and Interests
- Music
- Movies
- Sports
Technical Skills
- Problem Solving
- Project Management
- Data Analysis
- Coding
- Network Configuration and Troubleshooting Tools
- Hardware Diagnostics and Repair Tools
- Microsoft Office
- Customer Relationship Management Systems
- Budgeting and Financial Planning Tools
Leadership Experience
EDUCONCEPTS - UPSA, Accra, Greater Accra, HALL PRESIDENT, 05/22, 05/24, Led and coordinated events to foster community engagement and enhance student life., Mediated conflicts and resolved issues among residents to maintain a harmonious living environment., Collaborated with university staff to ensure adherence to housing policies and address student concerns., Managed hall budget and resources, ensuring efficient allocation and usage for resident activities and improvements.
Certification
- Data Analytics- ALX Africa
- AI career essentials- ALX Africa
Timeline
IT SUPPORT/TECHNICAL SUPPORT PERSONNEL
REGISTRA-GENERALS DEPARTMENT
10.2024 - Current
DATA ANALYST
BILROCKSON TRADES
01.2024 - 02.2024
IT SUPPORT PERSONNEL
X-TIGI MOBILE CENTER
05.2022 - 06.2022
Some College (No Degree) - Data Analytics
ALX AFRICA
Some College (No Degree) - Artificial Intelligence Career Essentias
ALX AFRICA
Bachelor of Science - Information Technology Management
UNIVERSITY OF PROFESSIONAL STUDIES