Emmanuel Owusu
IT Officer
Kumasi,AH
Summary
Experienced Information Technology Officer well-versed in Networking, security planning and daily operations management. Forward-thinking and strategic leader with Two years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
2024
2024
years of professional experience
Work History
National Service Personnel
Lands Commission
09.2022 - 11.2023
- Diagnosed complex technical issues quickly, providing timely resolutions that minimized downtime.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Developed and maintained company intranet, streamlining internal communication processes.
- Implemented disaster recovery plans to minimize downtime during critical situations.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Services Support Specialist
Vodafone
01.2020 - 12.2021
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Facilitated smooth technology transitions during office relocations or mergers, ensuring minimal disruption to daily operations.
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Assisted users with password resets, significantly reducing lockout incidents and improving overall user experience.
- Contributed to the development of disaster recovery plans, minimizing potential impact from unforeseen events or failures.
Tutor
Platinum Standard Educational Complex
5 2018 - 07.2020
- Learning and implementing classroom management techniques to ensure a positive and productive learning environment
- Help prepare training materials and track participation
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Provided constructive feedback to students, promoting self-reflection and continuous improvement in their work.
Education
Diploma - Computer Networking
NIIT
Kumasi 05.2001 - 11.2023
High School Diploma -
Kumasi Anglican Senior High School
Kumasi, Ghana 05.2001 -
Skills
Network Administration
IT Asset Management
IT risk management
Information Security
Virtualization Technologies
Disaster Recovery
IT service management
Technical Troubleshooting
IT resource use
Technical support oversight
Personal Information
Nationality: Ghanaian
References
- Henry Prempeh Sarfo
Information Technology Officer
Lands Commission
+233 558469580
- Henry Agyabeng Botwe
Senior Information Officer
Lands commission
+233245969705
Timeline
National Service Personnel
Lands Commission
09.2022 - 11.2023
IT Services Support Specialist
Vodafone
01.2020 - 12.2021
Diploma - Computer Networking
NIIT
05.2001 - 11.2023
High School Diploma -
Kumasi Anglican Senior High School
05.2001 -
Tutor
Platinum Standard Educational Complex
5 2018 - 07.2020
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