Debby Laryea
Accra
Summary
Dedicated candidate with excellent communication, time management and computer skills. With an appetite for success, my aim is to join a team of professionals in a dynamic and result oriented organization, and apply the knowledge and training acquired to impact positively in the realization of corporate goals and objectives.
Overview
6
6
years of professional experience
Work History
Client Attendant
National Health Insurance Authority, NHIA
01.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Ecommerce Business Owner
Bleuque Accessories
11.2022 - 11.2023
- Established and manage an e-commerce business specializing in accessories
- Conducted market research and identified profitable product niches
- Provided exceptional customer service, resulting in a high rate of customer satisfaction and positive reviews.
Customer Service Representative
ISON Xperiences (MTN Call Center)
05.2023 - 07.2023
- Assisting customers with inquiries, providing product information, and resolving issues
- Delivering exceptional customer service and ensuring customer satisfaction
- Collaborating with team members to meet service level targets and achieve team goals.
Operations and Technology
Ecobank Ghana Limited
11.2021 - 09.2022
- Assisted in the implementation of a new technology system, resulting in a more seamless customer experience
- Conducted data analysis and prepared reports to support decision-making processes for operational improvements
- Assisted customers with inquiries, providing product information and resolving issues
- Handled customer transactions accurately and efficiently
- Collaborated with team members to ensure a clean and organized service center environment
- Received positive feedback from customers for delivering exceptional service and resolving issues promptly.
Consumer Distribution
Ecobank Ghana Limited
11.2020 - 01.2021
- Assisted in the distribution of banking products and services to customers, providing guidance and support
- Conducted customer outreach campaigns to promote new banking offerings, resulting in a 15% increase in customer engagement
- Addressed customer inquiries and concerns promptly, maintaining a high level of customer satisfaction
- Collaborated with the sales team to achieve monthly sales targets.
Consumer Banking
Ecobank Ghana Limited
07.2019 - 08.2019
- Assisted customers with account opening procedures, explaining banking products and services
- Conducted financial transactions, ensuring accuracy and compliance with banking regulations
- Addressed customer inquiries regarding account balances, statements, and transaction details
- Received recognition for maintaining a high level of accuracy in financial transactions.
Client Service Officer
Ecobank Development Corporation (EDC)
06.2018 - 09.2018
- Assisted in providing excellent customer service, addressing inquiries, and resolving issues
- Supported customers in various banking transactions and account management
- Collaborated with team members to ensure smooth operations of the customer service department
- Developed strong interpersonal and communication skills.
Education
Bachelor of Commerce in Human Resource Management -
University for Development Studies
07.2021
Diploma in Integrated Business Studies -
University for Development Studies
06.2018
Skills
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and analytical mindset
- Effective teamwork and collaboration
- E-commerce business management, including product sourcing, inventory management, and marketing
- Exceptional customer service and relationship-building skills
- Proficiency in technology and computer systems
- Time management and organizational skills
- Cleanliness and hygiene
References
- BARRY KING
HR Business Partner | Ecobank Ghana PLC
BKING@ecobank.com
+233245877805
- JOHN AKPAREP
Senior Lecturer | University for Development Studies
+23324938847
Hobbies
Dancing
Reading novels
Singing
Watching series
Timeline
Client Attendant
National Health Insurance Authority, NHIA
01.2024 - Current
Customer Service Representative
ISON Xperiences (MTN Call Center)
05.2023 - 07.2023
Ecommerce Business Owner
Bleuque Accessories
11.2022 - 11.2023
Operations and Technology
Ecobank Ghana Limited
11.2021 - 09.2022
Consumer Distribution
Ecobank Ghana Limited
11.2020 - 01.2021
Consumer Banking
Ecobank Ghana Limited
07.2019 - 08.2019
Client Service Officer
Ecobank Development Corporation (EDC)
06.2018 - 09.2018
Bachelor of Commerce in Human Resource Management -
University for Development Studies
Diploma in Integrated Business Studies -
University for Development Studies
Similar Profiles
Michael ObengMichael Obeng
District Manager at National Health Insurance Authority, NHIADistrict Manager at National Health Insurance Authority, NHIA
Foster Kofi AwudiFoster Kofi Awudi
Senior Finance Manager at National Health Insurance Authority, NHIASenior Finance Manager at National Health Insurance Authority, NHIA
ADEYEYE ADEDAYO LUCASADEYEYE ADEDAYO LUCAS
Marketing Officer at ROYAL EXCHANGE GENERAL INSURANCE COMPANYMarketing Officer at ROYAL EXCHANGE GENERAL INSURANCE COMPANY
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Emmanuel Junior WanabaEmmanuel Junior Wanaba
Sales Manager – Africa & Middle East at Chrysos CorporationSales Manager – Africa & Middle East at Chrysos Corporation