JOE ANNOR-DARKWAH

• Experienced Deputy Director delivering impactful leadership and strategic vision. Adept at driving organizational change and fostering team collaboration, resulting in enhanced operational efficiency and employee engagement. Successfully led multiple high-stakes projects, achieving significant improvements in productivity and stakeholder satisfaction.
• Accomplished IT professional with extensive expertise in data center systems and infrastructure installation, systems prototyping, and automation. Proficient in computer networking, cybersecurity, and database administration (Microsoft SQL, Oracle Server).
• Adept at application servers administration (Oracle eBusiness Suite), backend systems development, and mobile, web, and desktop applications development. Skilled in cloud computing (Azure Cloud, AWS, GCP), Microsoft Office 365 tools, business process modelling (BPMN 2.0), and operating systems concepts.
• Demonstrates strong capabilities in business systems requirements gathering, API architecture, change management processes, AI and machine learning integration.
• Experienced in DevOps practices (CI/CD), project management principles (PMI), ITIL framework, COBIT 5 standards, software engineering methodologies, database management, ERP systems deployment nationwide. Excellent stakeholder engagement skills with a focus on decision making, planning, execution and collaboration.

• Associate Member - Institute for the Management of Information Systems (IMIS - UK)
• Licentiate Member - Institute for the Management of Information Systems (IMIS - UK)
• Certified Information Systems Auditor (CISA)
• Oracle
• ITIL

• Ongoing Biometric Membership Authentication System (BMAS), Project Manager, Nationwide project to deploy biometric means of authenticating NHIS members. NHIS Mobile Application (NMA), Project Manager,
• 2021 - 2023, Delivered a mobile digital platform (MyNHIS App) as the Project Manager for online NHIS membership services.
• Convenient Healthcare Access Scheme (CHAS), Associate IT Business Systems Consultant, 2013 - 2016, Allowed Ghanaians to receive quality healthcare at home.
• Ghana Health Facility Mapping Project, Key Resource Person, 2014 - 2015, Collected data on health facilities in various regions.
• NHIS Biometric Membership System Implementation (BMS), Business Systems Manager and Project Manager, 2012 - 2015, Designed and deployed a biometric-based membership application.
• NHIS Capitation Pilot and Nationwide Scale-Up Project, Business Systems Manager, 2011 - 2015, Piloted NHIS provider payment in the Ashanti Region.
• Development of a National Health Sector ICT Master Plan, Key IT Resource Person, 2011, Drafted a Master Plan for ICT implementation in the Health Sector.
• Development of a Ghana Health Data Dictionary (HDD), Key ICT Resource Person, 2011, Captured and defined relevant data items within the health sector.
• NHIS eClaims Pilot Project, Key Member of Implementation Team, 2008 - 2011, Enabled electronic submission and processing of NHIS claim bills.
• NHIS Nationwide Integrated ICT Solution Rollout, National ICT Coordinator and Assistant Project Manager, 2006 - 2010, Setup the first data center of the NHIS.
• NHIS ID Cards Production Backlog Clearance Project, Project Manager, 2006 - 2007, Assisted NHIS district schemes to clear ID cards production backlog.
• NHIS Concept and Design Piloting and Rollout, Lead IT Focal Person, 2003 - 2006, Piloted the initial NHIS concept and design.
• IMIS – UK Students’ Project Management, Lecturer and Computer Programmer, 2001 - 2004, Responsible for preparation and submission of students’ IT project works.

1. Study tour to Berlin, Germany on Research Study to Improve Resilience in Major African Cities through Universal Health Coverage, Berlin, Germany, January 2025.

2. Training on the development of Social Protection Systems, Academy on Social Protection, International Training Center (ITC), International Labour Organization (ILO), Turin, Italy, September 2024.

3. Study Tour to the Austrian State Printing Department (OSD), Vienna, Austria, October 2023.

4. Cyber Security Training (Cybertech TLV Global), Tel Aviv, Israel, March 2022.

5. Workshop on the Design of Key Performance Indicators (KPIs) and Early Warning Alerts to support NHIS Capitation, Manila, Philippines, 2015.

6. Seminar on the Design and Implementation of Health Data Dictionary (HDD), Accra, 2013.

7. Seminar on the Design and Implementation of ICT Master Plan for Health Sector, Accra, 2013.

8. Review of the design and implementation of NHIS Biometric Membership System (BMS), Tel Aviv, Israel, 2013.

9. Workshop on Health Data Standardization and Interoperability, Geneva, Switzerland, 2012.

10. Workshop on NHIS Business Process Mapping, Nairobi, Kenya, 2012.

11. Workshop on drafting of Functional and Non-Functional Requirements for the design of the Biometric Membership System for NHIS, Accra, 2012.

12. Training on Leadership and Management Skills, Accra, 2011.

13. Oracle Database and Application Servers Administration, Dubai, UAE, 2009.

1. Benjamin Kusi (Former Director, ICT)

National Health Insurance Authority (NHIA)

Tel: 024-4429847/050-9677002

Email: kusib@hotmail.com

2. Dr. Charles Boakye

OeSD International Ghana

Tel: 024-3405050

Email: charlesboakye@oesdintgh.com

3. Prof. Daniel Opoku

Department of Health Care Management

Berlin University of Technology (TUB)

Tel: +4917686053466

Email: daniel.opoku@tu-berlin.de