Marie-Antoinette Cleland

• Verification of documents (bills of lading, bill of exchange, invoices,
certificate of origin and packing list) submitted by exporters,
importers and remitting banks to ensure they comply with the terms
and conditions of the collections.
• Communicating with clients both internally and externally to clarify
any discrepancies on documents. This involves contacting
exporters, importers and banks to resolve issues related to
documentation on payment instruction.
• Tracking the progress of payment from the importer's bank, which
involve monitoring the payment and ensuring timely remittance.
• Building positive and productive customer connections to drive
consistent sales.
• Discussing ideas and strategies to improve operational efficiency,
adding value and aiding business performance for continuous
improvement.
• Sending payment enquiries to customers and remitting banks.
• Filing of transaction documents (Advance payment, Open
account and bills for collections) for easy retrieval.
• Making daily reports to global market department on previous
transactions on advance payment, open account and bills for
collections for cover to enable payment.
• Tracking of advance payment and open account transactions
whether the beneficiary bank has been credited using the swiftgpi
tracker.

• Monitor and follow up with customers to ensure timely and effective collection of outstanding debts.
• Negotiate payment plans and settlements with delinquent customers to maximize debt recovery.
• Investigate and locate absconded clients to recover owed amounts.
• Oversee pre-litigation portfolios, including loans classified as PAR 90 (past due 90 days), and write-off loans.
• Liaise with external agencies, such as police, valuators, auctioneers, and lawyers, to facilitate recoveries.
• Prepare and issue final notice warnings to customers who fail to make payments.
• Ensure compliance with bank policies, procedures, and regulatory requirements, including anti-money laundering, and KYC standards.
• Develop and implement effective recovery strategies to meet performance targets.
• Review delinquent loan accounts, and ensure accurate reporting to management.
• Provide administrative support for debt collection processes, and handle customer inquiries.
• Identify and mitigate risks related to fraudulent applications or activities.
• Visit debtors to prompt payments, and serve demand notices as needed.
• Maintain accurate records of recovery activities, and ensure timely submission of reports.
• Assist in developing operational policies, procedures, and guidelines for the department.
• Stay updated on changes in debt collection laws, banking regulations, and industry trends.

• Oversee and manage daily financial transactions, including accounts payable and receivable.
• Prepare and maintain accurate financial records, ledgers, and statements.
• Process invoices, payments, and expense reimbursements in a timely manner.
• Reconcile financial discrepancies by verifying and correcting data against source documents.
• Ensure compliance with Ghana’s financial regulations, tax laws, and company policies.
• Prepare daily, weekly, and monthly financial reports, including credit sales and aging analysis.
• Manage petty cash transactions, and ensure accurate documentation.
• Update and maintain accounts receivable ledgers for customers and clients.
• Monitor customer accounts for non-payments, delayed payments, or irregularities, and support collection efforts.
• Assist in preparing budgets, forecasts, and variance analyses for management.
• Work with external auditors and chartered accountants during financial audits.
• Use accounting software (e.g., QuickBooks, SAP, or similar) to record and process transactions.
• Sort, organize, and file paperwork after data entry to ensure that records are secure and accessible.
• Provide administrative support to the finance team as needed.
• Ensure accuracy in calculations and data entry to prevent errors in financial records.

• Respond to customer inquiries via phone, online chat, email, or social media platforms regarding Xfinity services (Internet, TV, Voice, and Home).
• Assist customers with account management, including billing inquiries, payment processing, and plan changes.
• Troubleshoot technical issues related to cable, internet, and phone services, escalating complex issues to technical support when necessary.
• Explain and promote Xfinity products, services, and bundles (e.g., Xfinity StreamSaver, Internet plans, or Xfinity Mobile).
• Process service requests, such as equipment returns, service installations, or cancellations, following Comcast’s procedures.
• Negotiate with customers to resolve complaints, offer credits, or retain customers, considering discontinuation.
• Ensure compliance with Comcast’s policies, federal regulations (e.g., FCC guidelines), and Maryland-specific franchise agreements.
• Document customer interactions accurately in Comcast’s CRM systems for record-keeping and follow-up.
• Provide information on service outages, using tools like the Xfinity My Account app or website to check the status.
• Handle refund requests, payment disputes, or safety concerns, escalating to supervisors or the Executive Customer Relations team as needed.
• Maintain a professional and courteous demeanor to enhance customer satisfaction, and uphold Comcast’s brand reputation.
• Meet performance targets, such as call resolution times, customer satisfaction scores, and retention rates.
• Stay updated on Comcast’s products, pricing, and promotions (e.g., Price Lock Guarantee, Xfinity Mobile offers).
• Collaborate with other departments (e.g., technical support, billing) to resolve complex customer issues.
• Support customers in navigating Xfinity’s self-service tools, such as the Xfinity Assistant, or mobile app.

• Contact customers via phone, email, or mail to collect outstanding payments on overdue accounts.
• Negotiate payment plans or settlements with debtors to recover owed amounts.
• Review and manage delinquent accounts, prioritizing collections based on age, and amount of debt.
• Locate and contact absconded debtors using skip-tracing techniques and available database tools.
• Document all collection activities, communications, and payment agreements in the company’s CRM system.
• Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and Maryland state collection laws.
• Prepare and send demand letters, or final notices, to non-responsive debtors.
• Coordinate with legal teams or external agencies for accounts requiring litigation or further action.
• Verify customer account details, including balances, and payment histories, to resolve disputes.
• Maintain accurate records of collections, and report progress to supervisors or management.
• Identify potential fraudulent activities or discrepancies in account information.
• Meet monthly collection targets and performance metrics set by the National Financial Group.
• Provide professional and courteous customer service while maintaining a firm approach to collections.
• Stay updated on debt collection regulations, industry trends, and company policies.
• Collaborate with other departments, such as accounting, or client services, to resolve payment issues.