DAISY MANUEL-ADUBOFFOUR
Accra
Summary
Self-motivated and affable individual with a strong desire to learn. Exhibits excellent interpersonal skills and a diligent, enquiring mind.
Overview
11
11
years of professional experience
Work History
District Electoral Officer
Electoral Commission Ghana
Tarkoradi
11.2019 - 05.2024
- Supervised electoral processes at the district level for the commission.
- Collated data for the development of guidelines for the conduct of elections.
- Collated data for the demarcation of electoral boundaries for the commission.
- Collated data for the acquisition and distribution of electoral materials.
- Supervised election proceedings to maintain impartiality and fairness, and assisted voters with adequate information.
- Carried out administrative and secretarial duties.
Registration & Card Verification Officer
National Identification Authority(NIA)
Accra
05.2018 - 10.2019
- Verified the accuracy of customer data and documents submitted to ensure compliance with regulatory requirements.
- National ID card printing and issuance.
- Educated diverse groups on the benefits of holding a national ID
Customer Service Executive
9BS Executive Restaurant
Accra
09.2017 - 11.2017
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Processed orders accurately and efficiently in accordance with company policies.
- Negotiate with prospective customers especially cooperate institutions.
Administrative Secretary
Hopson's Real Estate/Transport & Entertainment Center
Accra
05.2017 - 06.2017
- Organized and maintained confidential files and records.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Monitored incoming emails and responded accordingly.
- Developed procedures for record keeping systems to ensure efficient workflow processes.
Customer Experience Executive
Barclays Bank Ghana Limited(Now ABSA)
Accra
10.2015 - 07.2016
- Maintained positive relationships with customers by responding promptly to their requests.
- Provided support for customers via phone, email, chat, or other communication channels.
- Responded to customer concerns and queries
Assistant to the Sales Manager
PZ Cussons Limited
Accra
05.2013 - 07.2013
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Assisted in the distribution of products with sales agents
Education
Certificate Of Achievement - Virtual Assistance In The Digital Age
ALX Virtual Assistant
Africa10-2024
Bachelor of Arts - Linguistics And History
University Of Ghana,Legon
Accra, Ghana05-2015
DELF A1, DELF A2 -
Alliance Francaise
Accra, Ghana09-2013
West Africa Secondary School Certificate -
St. Roses Senior High School
Akwatia, Eastern Region06-2011
Skills
- Office Administration
- File Management
- Time Management
- Data Confidentiality
- Verbal and written communication
- Operations Support
- Microsoft Office Suite
- Fast Learner
- Dedicated to attaining excellent results
- Eloquent
- Effective Public Speaker
- Positive and professional
- Team Collaboration
- Relationship Building
- Entrepreneurship
- Brand Influencer
Languages
English
First Language
English
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Twi
Proficient (C2)
C2
Interest
- Traveling
- Reading
- Teaching
- Music
- Volunteering
- Aerobics
- Debating
Accomplished
- Career Development Training (University Of Ghana, May 2015)
- 2nd Runner Up ( Face of Faith Pageant Africa & Miss Confidence Winner, November 2015)
- Financial Secretary (SPEROSA Club, 2011)
- NUPS-G( Presbyterian Student in Church Evangelism), June 2015
- Founder & President Worship Revolution Choir( International Charismatic Church), 2016-2018
Timeline
District Electoral Officer
Electoral Commission Ghana
11.2019 - 05.2024
Registration & Card Verification Officer
National Identification Authority(NIA)
05.2018 - 10.2019
Customer Service Executive
9BS Executive Restaurant
09.2017 - 11.2017
Administrative Secretary
Hopson's Real Estate/Transport & Entertainment Center
05.2017 - 06.2017
Customer Experience Executive
Barclays Bank Ghana Limited(Now ABSA)
10.2015 - 07.2016
Assistant to the Sales Manager
PZ Cussons Limited
05.2013 - 07.2013
Certificate Of Achievement - Virtual Assistance In The Digital Age
ALX Virtual Assistant
Bachelor of Arts - Linguistics And History
University Of Ghana,Legon
DELF A1, DELF A2 -
Alliance Francaise
West Africa Secondary School Certificate -
St. Roses Senior High School