ASEMNYRA DIANA AKUA
Accra
Summary
To bring to the fore, all the requisite knowledge and experiences acquired in academia, hospitality and tourism industry to solve problems, and help humanity as a whole. An efficient hospitality management personnel who performs a variety of support services and by extension varied roles in the hospitality and tourism industry.
Overview
4
4
years of professional experience
Work History
Content Analyst
Majorel Ghana
05.2024 - Current
- Analysed online advertising content and business websites
- Ensured the excellent use of spelling and grammar was maintained in all tasks
- Managed the quality of work done in line with the client's policies and procedures
- Managed and completed a set number of ad groups per day to meet productivity expectations
- Supported and worked with colleagues while building a collaborative team culture
- Delivered efficient troubleshooting and provided resolutions
- Ability to research and develop knowledge of customers' products and services
Administrative Assistant
St. Martin's Memorial Hospital
01.2021 - 01.2022
- Warmly welcomed patients and relatives who had come to the hospital to access healthcare services
- Maintained a professional appearance and etiquette and created an atmosphere that built rapport for patients and relatives to ask questions and make enquiries
- Helped to retrieve the folders of patients who visited the hospital for various services
- Helped to renew the NHIS cards of patients whose cards had expired
- Helped to provide customer service relations and feedback for patients and relatives who called the hospital to make enquiries concerning hospital services
Assistant Store Keeper
St. Martin's Memorial Hospital
01.2021 - 01.2022
- Helped to record and issue out invoices
- Kept records of consumables and medications dispensed
- Assisted with general inventory control by tracking stocks of medical supplies
- Managed phone calls and correspondences between the main central stores at Secretariat and the 3 other hospitals
- Ensured that the central stores was clean, well maintained and organised
Waitress
Cheezy Pizza
07.2021 - 08.2021
- Maintained a professional appearance and etiquette and created an atmosphere that built rapport
- Explaining the various food items on the menu and taking client orders and carrying them out
- Coordinating with kitchen staff to ensure that food served tallied with the food ordered
- Offering waitering services and ensuring that food, drinks and desserts were paid for with due receipts issued to customers
- Ensured that eating areas and settees were clean and maintained according to restaurant standards
Education
Bachelor of Science - Hospitality Management
Marshalls University College
Accra, Greater Accra Region01.2021
W.A.S.S.C.E - General Arts
OLA Senior High School
Ho, Volta Region01.2015
Basic Education Certificate Examinations -
Happy Home Academy
Atico-Accra01.2012
Skills
- Action oriented
- Enthusiastic
- Fast learner
- High intellectual prowess
- Interpersonal skills
- Communication skills
- Collaborative skills
- Front office skills
- Organisational skills
- Administrative support
- Ability to adapt to change
- Problem solver
- Attention to detail
- Results oriented
- Customer focused
- Organisational commitment
- Microsoft Office
- Excellent communication
- Fluency in spoken English
- Fluency in written English
- Creative
- Strategic
- Innovative
- Motivational skills
- Team player
- Time management skills
Leadershippositionshonoursheld
- General Secretary, Marshalls Association of Students' Affairs (MASA)
- General Secretary, Scripture Union, Happy Home Academy (2011/2012)
- Red Sectional Leader, Happy Home Academy (2011/2012)
References
- Mrs. Anita Alirah, Human Resource Assistant, Majorel Ghana, Accra, 0261776839
- Mr. Solomon Amponsah, HOD, Stores (Head Office), St. Martin's Memorial Hospital, Accra, 0540932868
- Miss Sandra Kuntu-Blankson, Educator-Kuntunse/MA Basic School, Ghana Education Service, 0246113039
Keystrengthsandcompetencies
- Less talk and action oriented and thus striving to attain objectives.
- Enthusiastic, a fast learner with high intellectual prowess.
- Good interpersonal, communication and collaborative skills
- Front office and organisational skills
- Administrative support and ability to adapt to change
- Problem solver, attention to detail and results oriented
- Customer focused and organisational commitment
Timeline
Content Analyst
Majorel Ghana
05.2024 - Current
Waitress
Cheezy Pizza
07.2021 - 08.2021
Administrative Assistant
St. Martin's Memorial Hospital
01.2021 - 01.2022
Assistant Store Keeper
St. Martin's Memorial Hospital
01.2021 - 01.2022
Bachelor of Science - Hospitality Management
Marshalls University College
W.A.S.S.C.E - General Arts
OLA Senior High School
Basic Education Certificate Examinations -
Happy Home Academy
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