Bernardine Mbroh
Dansoman-Accra
Summary
Results-driven Content Analyst recognized for exceptional productivity and timely task execution. Expertise in data analysis, content optimization, and SEO strategies drives superior content quality and audience engagement. Proven ability to leverage critical thinking and problem-solving skills to enhance performance metrics. Aiming to further develop innovative content strategies that align with emerging digital trends.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Content Analyst
Majorel Ghana
Accra
05.2023 - 08.2023
- Identified key performance indicators related to content success metrics.
- Evaluated existing online content, identified areas of improvement, and provided recommendations.
- Reviewed competitor websites to identify opportunities for improvement in our own content efforts.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Proofread copy to detect and correct errors in spelling, punctuation and syntax.
- Completed day-to-day duties accurately and efficiently.
Sales Team Lead/Credit Controller
KALLOS BENEAM LTD
Accra
09.2017 - 07.2022
- Monitoring and maintaining inventory levels by processing orders as required.
- Recording purchases, maintaining databases, and performing physical counts of inventory.
- Managed and motivated the sales team to increase sales and ensure efficiency.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Listened to customer needs to identify and recommend best products and services.
Sales Executive / Cashier
BENEAM LIMITED
Accra
09.2015 - 08.2017
- Ensured standards for quality customer service are met by responding to customer complaints and comments.
- Managed and motivated the sales team to increase sales and ensure efficiency.
- Maintained monthly, weekly, and daily reports of transactions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Completed day-to-day duties accurately and efficiently.
Electronic Banking Representative
First Atlantic Bank
kumasi
09.2014 - 08.2015
- Promoted the sales of all electronic banking products that the bank offered.
- Attended to customer complaints, inquiries, and correspondences.
- Provided product training to staff on new banking products and services.
- Processed payments through ACH, wire transfer and other electronic payment methods.
- Developed and maintained relationships with potential and existing clients to expand the customer base.
Education
Certificate of Technical Studies - Google Certification Course in Project Management
Coursera
USA02-2025
Certificate - computer application in business
Bluecrest University
Accra, Ghana03.2022
Bsc - Business Administration
University of Ghana
Legon, Ghana05.2014
Skills
- Effective Communication
- Strategic Development
- Project Coordination
- Content analysis
- HTML Coding Skills
Websites
Volunteer Experience
Organizer, Flourishers Ghana, 01/01/19, 12/31/22, Organizing fun based trips for the group which aims at women empowerment and also giving back to society.
Hobbies and Interests
- Networking
- Women Empowerment
- Societal Development
Languages
- Twi, Native
- Ga, Native
- English, Expert
- French, Conversational
Personal Information
Nationality: Ghanaian
Certification
- Google certification in Project Management
Accomplishments
- Credly badge for Coursera Google Project Management course completion.
Timeline
Content Analyst
Majorel Ghana
05.2023 - 08.2023
Sales Team Lead/Credit Controller
KALLOS BENEAM LTD
09.2017 - 07.2022
Sales Executive / Cashier
BENEAM LIMITED
09.2015 - 08.2017
Electronic Banking Representative
First Atlantic Bank
09.2014 - 08.2015
Certificate of Technical Studies - Google Certification Course in Project Management
Coursera
Certificate - computer application in business
Bluecrest University
Bsc - Business Administration
University of Ghana
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