Muawiah Salia
ACCRA
Summary
Proactive and hardworking individual focused on continuous operational improvement.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Content Analyst
Teleperformance Ghana.
11.2023 - Current
- Led initiatives to optimize content workflow, increasing efficiency and team productivity.
- Help businesses optimize their performance and customer service.
- Maintain and improve customer satisfaction.
- Evaluated website contents and recommended necessary revisions to improve overall user experience
- Managed multiple projects simultaneously, ensuring timely completion and adherence to client specifications.
Assistant Manager
KAT FOUNDATION
09.2020 - 06.2023
- Managed day-to-day supervision duties such as liaising with contractors, ensuring smooth execution of their assigned tasks, and writing reports to my line manager on daily operations at the close of each day.
- Compiled financial data to comply with budget.
- Established membership loyalty, executing flawless satisfaction to drive client retention.
- Writing and keeping of contracts
Content Writer
TRANSBYTE (SCOOPER)
01.2022 - 11.2022
- Repurposed and optimized existing content for use in different mediums.
- Monitored mainstream media and aggregated newsworthy content for use.
- Created news content.
- Provided writing support in a fast-paced environment for a variety of public-facing materials.
NATIONAL SERVICE PERSONNEL
State Protocol Department
09.2019 - 09.2020
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Monitored the media space on happenings.
- Prepared transcripts and transcribing.
- Liaised with superiors for the day-to-day- activities.
- Managed office operations while scheduling appointments
Student Volunteerism
Student Community Service Ghana
06.2017 - 07.2019
- Supervised and mentored student groups in deprived societies in teaching and reading.
- I have been part of a humanitarian trip for the past three years in rural communities, where we volunteer as teachers for one month.
- Served and still serves as a volunteer for Student Community Service Ghana, a humanitarian organization.
- Improved operations through consistent hard work and dedication.
- The organization helps deprived societies and schools across the country with words of motivation, and inspiration and teaches them by visiting schools and communities.
Media Intern
Daily Guide Newspaper
06.2018 - 08.2018
- Carried out day-to-day duties accurately and efficiently.
- Worked on news stories that were published.
Media Intern
Media General
07.2017 - 02.2018
- Carried out day-to-day duties accurately and efficiently.
- Worked as a reporter for the Onua FM news desk.
- Contributed to the special desk report team at TV3.
- Participated as a producer at the Onua FM newsroom
Education
Bachelor of Arts - Communication Studies, Journalism
Ghana Institute Of Journalism
ACCRA, GHANA07.2019
Agriculture Science - undefined
Tamale Senior High School
TAMALE, GHANA05.2013
Skills
- Outstanding Customer Service
- Target Motivated
- External Communication
- Project Management
- Staff Supervision
- Analytical mindset
- Content curation
- Effective communication
- Microsoft office
Languages
English Language
Akan Language
Hausa
Timeline
Content Analyst
Teleperformance Ghana.
11.2023 - Current
Content Writer
TRANSBYTE (SCOOPER)
01.2022 - 11.2022
Assistant Manager
KAT FOUNDATION
09.2020 - 06.2023
NATIONAL SERVICE PERSONNEL
State Protocol Department
09.2019 - 09.2020
Media Intern
Daily Guide Newspaper
06.2018 - 08.2018
Media Intern
Media General
07.2017 - 02.2018
Student Volunteerism
Student Community Service Ghana
06.2017 - 07.2019
Agriculture Science - undefined
Tamale Senior High School
Bachelor of Arts - Communication Studies, Journalism
Ghana Institute Of Journalism
Interests
- Reading
- Research
- Politics
- Sports
Personal Information
Title: Journalism/Communication