JERRY NII AMARH AMARTEY
Accra
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
16
16
years of professional experience
Work History
Customer Service Advisor
Majorel Ghana
2022.10 - 2024.01
- Analyzed website content using various Google software tools.
- Customer Service Advisor for Majorel's Danish telecommunications client.
- Analyzed trends in customer complaints or requests for additional services.
- Cross-sold products or services based on customer needs assessment.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Higher Revenue Inspector
Krowor Municipal Assembly
2018.06 - 2022.03
- Updated business information in management information systems (MIS) to ensure accurate data.
- Provided customer support to businesses regarding permits and compliance.
- Performed additional responsibilities as assigned by management.
Higher Revenue Inspector
Ledzorkuku Krowor Municipal Assembly
2013.04 - 2018.05
- Followed-up on payments and updated business records in the Assembly database
- Provided customer support to businesses regarding permits and compliance
- Performed additional responsibilities as assigned by management
Call Center Agent
Tech Mahindra Ghana Limited
2012.10 - 2013.07
- Addressed customer complaints and forwarded issues to resolution teams.
- Utilized data software and Microsoft applications for complaint handling.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Sales and Marketing Executive
TT Brothers Ghana Limited
2012.06 - 2012.08
- Marketed and sold beverages, including wines and juices, across assigned territories.
- Analyzed sales data to identify trends in customer purchases.
- Coordinated with internal teams such as production, finance, design. to ensure successful execution of projects.
- Reported regularly on progress made towards achieving organizational goals.
National Service Personnel / Logistics Officer
Continental Exports Ghana Limited
2007.08 - 2008.07
- Developed and introduced a new ISO security manual for Continental Exports, Ghana.
- Consistently earned commendations for exemplary service delivery.
Education
Higher National Diploma (HND) - Marketing
ACCRA POLYTECHNIC
Accra, Ghana01.2006
WASSCE -
Methodist Boys High School
Lagos, Nigeria1998-05
Skills
- Appointment scheduling
- Building rapport
- Team building
- Customer relations
- Quality assurance
- Live chat support
- Microsoft Excel, Word, PowerPoint Expertise
- Technician dispatching
- Schedule management
- Complaint handling
- Call center operations
- Sales proficiency
Languages
French
First Language
English
Proficient (C2)
C2
Hobbies and Interests
- Blogging
- Creative Writing
- Vocal Artistry & Keyboard Playing
- Road Trips
References
- Mr. Seidu Sabit, Team Lead, Majorel Ghana, +233 240 068 131, sseidu@majorel.com
- Mr. Derry Dontoh, Quality Management Specialist, Ghana Standards Authority, +233 244 765 964, ddontoh@rocketmail.com
- Mr. Alhassan Haruna, CEO, GDH Facilities Management Ltd., +233 244 322 395, alhassanharuna435@gmail.com
Professional Association
Professional Marketing Association of Ghana Students (PROMAGS)
Timeline
Customer Service Advisor
Majorel Ghana
2022.10 - 2024.01
Higher Revenue Inspector
Krowor Municipal Assembly
2018.06 - 2022.03
Higher Revenue Inspector
Ledzorkuku Krowor Municipal Assembly
2013.04 - 2018.05
Call Center Agent
Tech Mahindra Ghana Limited
2012.10 - 2013.07
Sales and Marketing Executive
TT Brothers Ghana Limited
2012.06 - 2012.08
National Service Personnel / Logistics Officer
Continental Exports Ghana Limited
2007.08 - 2008.07
Higher National Diploma (HND) - Marketing
ACCRA POLYTECHNIC
WASSCE -
Methodist Boys High School