Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Professional Association
Timeline
Generic

JERRY NII AMARH AMARTEY

Accra

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

16
16
years of professional experience

Work History

Customer Service Advisor

Majorel Ghana
10.2022 - 01.2024
  • Analyzed website content using various Google software tools.
  • Customer Service Advisor for Majorel's Danish telecommunications client.
  • Analyzed trends in customer complaints or requests for additional services.
  • Cross-sold products or services based on customer needs assessment.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Higher Revenue Inspector

Krowor Municipal Assembly
06.2018 - 03.2022
  • Updated business information in management information systems (MIS) to ensure accurate data.
  • Provided customer support to businesses regarding permits and compliance.
  • Performed additional responsibilities as assigned by management.

Higher Revenue Inspector

Ledzorkuku Krowor Municipal Assembly
04.2013 - 05.2018
  • Followed-up on payments and updated business records in the Assembly database
  • Provided customer support to businesses regarding permits and compliance
  • Performed additional responsibilities as assigned by management

Call Center Agent

Tech Mahindra Ghana Limited
10.2012 - 07.2013
  • Addressed customer complaints and forwarded issues to resolution teams.
  • Utilized data software and Microsoft applications for complaint handling.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Sales and Marketing Executive

TT Brothers Ghana Limited
06.2012 - 08.2012
  • Marketed and sold beverages, including wines and juices, across assigned territories.
  • Analyzed sales data to identify trends in customer purchases.
  • Coordinated with internal teams such as production, finance, design. to ensure successful execution of projects.
  • Reported regularly on progress made towards achieving organizational goals.

National Service Personnel / Logistics Officer

Continental Exports Ghana Limited
08.2007 - 07.2008
  • Developed and introduced a new ISO security manual for Continental Exports, Ghana.
  • Consistently earned commendations for exemplary service delivery.

Education

Higher National Diploma (HND) - Marketing

ACCRA POLYTECHNIC
Accra, Ghana
01.2006

WASSCE -

Methodist Boys High School
Lagos, Nigeria
05-1998

Skills

  • Appointment scheduling
  • Building rapport
  • Team building
  • Customer relations
  • Quality assurance
  • Live chat support
  • Microsoft Excel, Word, PowerPoint Expertise
  • Technician dispatching
  • Schedule management
  • Complaint handling
  • Call center operations
  • Sales proficiency

Languages

French
First Language
English
Proficient (C2)
C2

Hobbies and Interests

  • Blogging
  • Creative Writing
  • Vocal Artistry & Keyboard Playing
  • Road Trips

References

  • Mr. Seidu Sabit, Team Lead, Majorel Ghana, +233 240 068 131, sseidu@majorel.com
  • Mr. Derry Dontoh, Quality Management Specialist, Ghana Standards Authority, +233 244 765 964, ddontoh@rocketmail.com
  • Mr. Alhassan Haruna, CEO, GDH Facilities Management Ltd., +233 244 322 395, alhassanharuna435@gmail.com

Professional Association

Professional Marketing Association of Ghana Students (PROMAGS)

Timeline

Customer Service Advisor

Majorel Ghana
10.2022 - 01.2024

Higher Revenue Inspector

Krowor Municipal Assembly
06.2018 - 03.2022

Higher Revenue Inspector

Ledzorkuku Krowor Municipal Assembly
04.2013 - 05.2018

Call Center Agent

Tech Mahindra Ghana Limited
10.2012 - 07.2013

Sales and Marketing Executive

TT Brothers Ghana Limited
06.2012 - 08.2012

National Service Personnel / Logistics Officer

Continental Exports Ghana Limited
08.2007 - 07.2008

Higher National Diploma (HND) - Marketing

ACCRA POLYTECHNIC

WASSCE -

Methodist Boys High School

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JERRY NII AMARH AMARTEY