Derrick Asante
Obuasi
Summary
Dynamic IT Support Assistant at KNUST, adept at clear communication and user training. Proven track record in accurate documentation and effective scheduling, ensuring seamless support for staff and students. Multilingual and proficient in Microsoft Office, I excel in independent organization and task coordination, consistently enhancing operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
National Service Personnel – IT Support Assistant
KNUST – Pharmacy Department
10.2024 - 09.2025
- Often called staff and students I didn’t know personally to schedule support, follow up on issues, or explain system updates always adapting tone to be clear and helpful.
- Kept simple logs of issues and resolutions in spreadsheets practicing consistent documentation after each interaction.
- Trained users on new software by walking them through steps over the phone or in person showing patience and clarity.
- Managed my own daily task list and responded to urgent requests without direct supervision.
Biomedical Engineering Intern
AngloGold Ashanti Health Foundation
10.2023 - 12.2023
- Documented equipment issues and repair history, practicing accurate, timely note-taking.
- Followed hospital protocols step-by-step similar to using call scripts or task checklists.
- Coordinated with nurses and doctors to plan maintenance times around patient care showing reliability and respect for others’ time.
Education
BSc. - Biomedical Engineering
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi, Ghana01.2024
Skills
- Clear communication
- Contact outreach
- Documentation accuracy
- Scheduling and follow-ups
- Task coordination
- User support and training
- Microsoft Office proficiency
- Google Workspace proficiency
- Procedure adherence
- Reliability and motivation
- Independent organization
- Multilingual abilities
References
- John Mensah, Biomedical Engineer, AngloGold Ashanti Health Foundation, jmensah@agahealthfoundation.org, +233 24 343 8800
- Akua Asantewaa Appiah-Num Safo, PhD, Lecturer, Faculty of Pharmacy and Pharmaceutical Sciences, KNUST, akuaappiahnumsafo@gmail.com, +233 55 299 2826
Tech And Tools
- Google Workspace (Docs, Sheets, Calendar)
- Microsoft Office (Word, Excel)
- Basic familiarity with online forms and contact lists
Leadership And Community Engagement
Community and youth outreach (informal), regularly called or visited community members (e.g., for church programs, youth events) to invite participation, share updates, or gather feedback building comfort talking to new people, listened actively, took down requests or concerns, and followed up as needed
Languages
English
Proficient (C2)
C2
Twi
Native
Native
Fante
Proficient (C2)
C2
Nzema
Proficient (C2)
C2
Certification
Introduction to Data Science and Ai- Cisco Networking Academy
Timeline
National Service Personnel – IT Support Assistant
KNUST – Pharmacy Department
10.2024 - 09.2025
Biomedical Engineering Intern
AngloGold Ashanti Health Foundation
10.2023 - 12.2023
BSc. - Biomedical Engineering
Kwame Nkrumah University of Science And Technology (KNUST)