DEBORAH ENAM-AKPEDZE LADZEKPO
NUNGUA, ACCRA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Digital Support Officer (National Service Personnel)
GCB Bank PLC Limited
ACCRA
11.2023 - 10.2024
- Provided education on new digital banking solutions to customers.
- Ensured customers transactions are completed accurately, appropriately and on time.
- Streamlined complaint forwarding process with timely actions.
- Handled customer inquiries, account opening, update account statuses, KYC updates requests, withdrawals, and card operations.
- Compiled and escalated customer complaints to the service desk, following up for feedback.
- Managed cheque transactions, including issuance and delivery of cheque books.
- Facilitated customer information exchange for CSD ID generation.
- Administered treasury bill investments, including purchase and amendment.
- Processed visa entries and ensure compliance.
General Secretary/ Volunteer
Fionacare Foundation
ACCRA
12.2021 - 10.2023
- Managed executive calendars, scheduling appointments and meetings to optimize management of time
- Prepared agenda for meetings and take minutes of the meetings.
- Assisted in periodic budget preparations, accurate recording of office expenses and ensure cost control procedures are followed.
- Prepared and dispatched official correspondences; including letters, emails and internal memos
- Organized and maintained paper and electronic filing systems for records, correspondence, and other material.
- Composed letters, memos, emails, reports and other documents as requested by supervisor or other staff members.
- Answered phone calls, responded to inquiries and directed callers to the appropriate personnel.
Secretary (Under Internship)
Educase Literacy Consult
ACCRA
02.2021 - 08.2021
- Conducted frequent inventory assessments.
- Ensured timely arrival of office supplies when stock was low
- Effectively managed customer complaints ensuring thorough resolution.
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Produced detailed spreadsheets and presentations with MS Office tools.
Education
Bachelor of Science in Family & Consumer Sciences - Family & Child Studies
University of Ghana
Legon09-2023
WASSCE - Home Economics (Clothing & Textiles)
Aggrey Memorial AME Zion SHS
Cape Coast06-2019
BECE -
Holy Child R/C Basic School
Accra06-2016
Skills
- Effective Team Contributor
- Prioritization Skills
- Critical Thinking Skills
- Proficient in Computer Applications
- Clear Written Communication
- Customer-Oriented Service
- Simultaneous Task Management
Spokenlanguages
- English
- Ga
- Twi
Hobbies and Interests
- Reading
- Cooking
- Movies
- Music
Personal Information
- Place of Birth: Accra
- Date of Birth: 12/13/2000
- Nationality: Ghanaian
- Marital Status: Single
References
- Mrs. Joyce Akuffo-Addo, Operations Manager, GCB Bank PLC Limited, Osu Oxford Street Branch, 0244232094, jaddo@gcb.com.gh
- Dr. Vera Arhin, Chief Executive Officer, Educase Literacy Consult, P. O. Box AN 18923, Accra North, Ghana, 0244629652
- Miss Fiona Brown, Founder, Fionacare Foundation, Virginia, USA/Accra, +1 (571) 480-2005, info@fionacarefoundation.com
Timeline
Digital Support Officer (National Service Personnel)
GCB Bank PLC Limited
11.2023 - 10.2024
General Secretary/ Volunteer
Fionacare Foundation
12.2021 - 10.2023
Secretary (Under Internship)
Educase Literacy Consult
02.2021 - 08.2021
Bachelor of Science in Family & Consumer Sciences - Family & Child Studies
University of Ghana
WASSCE - Home Economics (Clothing & Textiles)
Aggrey Memorial AME Zion SHS
BECE -
Holy Child R/C Basic School