Summary
Overview
Work History
Education
Skills
Spokenlanguages
Hobbies and Interests
Personal Information
References
Timeline
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DEBORAH ENAM-AKPEDZE LADZEKPO

NUNGUA, ACCRA

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

4
4
years of professional experience

Work History

Digital Support Officer (National Service Personnel)

GCB Bank PLC Limited
ACCRA
11.2023 - 10.2024
  • Provided education on new digital banking solutions to customers.
  • Ensured customers transactions are completed accurately, appropriately and on time.
  • Streamlined complaint forwarding process with timely actions.
  • Handled customer inquiries, account opening, update account statuses, KYC updates requests, withdrawals, and card operations.
  • Compiled and escalated customer complaints to the service desk, following up for feedback.
  • Managed cheque transactions, including issuance and delivery of cheque books.
  • Facilitated customer information exchange for CSD ID generation.
  • Administered treasury bill investments, including purchase and amendment.
  • Processed visa entries and ensure compliance.

General Secretary/ Volunteer

Fionacare Foundation
ACCRA
12.2021 - 10.2023
  • Managed executive calendars, scheduling appointments and meetings to optimize management of time
  • Prepared agenda for meetings and take minutes of the meetings.
  • Assisted in periodic budget preparations, accurate recording of office expenses and ensure cost control procedures are followed.
  • Prepared and dispatched official correspondences; including letters, emails and internal memos
  • Organized and maintained paper and electronic filing systems for records, correspondence, and other material.
  • Composed letters, memos, emails, reports and other documents as requested by supervisor or other staff members.
  • Answered phone calls, responded to inquiries and directed callers to the appropriate personnel.

Secretary (Under Internship)

Educase Literacy Consult
ACCRA
02.2021 - 08.2021
  • Conducted frequent inventory assessments.
  • Ensured timely arrival of office supplies when stock was low
  • Effectively managed customer complaints ensuring thorough resolution.
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Produced detailed spreadsheets and presentations with MS Office tools.

Education

Bachelor of Science in Family & Consumer Sciences - Family & Child Studies

University of Ghana
Legon
09-2023

WASSCE - Home Economics (Clothing & Textiles)

Aggrey Memorial AME Zion SHS
Cape Coast
06-2019

BECE -

Holy Child R/C Basic School
Accra
06-2016

Skills

  • Effective Team Contributor
  • Prioritization Skills
  • Critical Thinking Skills
  • Proficient in Computer Applications
  • Clear Written Communication
  • Customer-Oriented Service
  • Simultaneous Task Management

Spokenlanguages

  • English
  • Ga
  • Twi

Hobbies and Interests

  • Reading
  • Cooking
  • Movies
  • Music

Personal Information

  • Place of Birth: Accra
  • Date of Birth: 12/13/2000
  • Nationality: Ghanaian
  • Marital Status: Single

References

  • Mrs. Joyce Akuffo-Addo, Operations Manager, GCB Bank PLC Limited, Osu Oxford Street Branch, 0244232094, jaddo@gcb.com.gh
  • Dr. Vera Arhin, Chief Executive Officer, Educase Literacy Consult, P. O. Box AN 18923, Accra North, Ghana, 0244629652
  • Miss Fiona Brown, Founder, Fionacare Foundation, Virginia, USA/Accra, +1 (571) 480-2005, info@fionacarefoundation.com

Timeline

Digital Support Officer (National Service Personnel)

GCB Bank PLC Limited
11.2023 - 10.2024

General Secretary/ Volunteer

Fionacare Foundation
12.2021 - 10.2023

Secretary (Under Internship)

Educase Literacy Consult
02.2021 - 08.2021

Bachelor of Science in Family & Consumer Sciences - Family & Child Studies

University of Ghana

WASSCE - Home Economics (Clothing & Textiles)

Aggrey Memorial AME Zion SHS

BECE -

Holy Child R/C Basic School

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DEBORAH ENAM-AKPEDZE LADZEKPO