Michael Tettey Narh
Kpone-Katamanso, Accra.
Summary
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Stock Officer (National Service Personnel)
Tema Fuel Company
Tema, Accra-Ghana
10.2020 - 09.2021
- Prepare pre-loading filling advice note (FAN) for bulk road vehicles before they can access the loading gantry
- Take meter readings from the gantry operators to reconcile for the products ran through each meter to check for over delivery or under delivery
- Use the Info Sun System to produce waybills for all loaded trucks in the depot
- Process and capture information from a purchase order notes into SUN system
- Kept records of daily truck details and their products loaded
- Ensured truck drivers had necessary documents for exiting depot
- Create internal reports of all reconciliation figures for reference purposes
- Ensured all documents prepared, processed and used for all in-depot processes are filed and properly stored
- Taking truck weight on LPG weighbridge before and after loading
- Updating opening stock balances of BDCs based on actual stock positions
- Receiving, approving, and processing of orders from BDCs in the NPA portal
- Daily BDC stock balance reconciliations by comparing SUN system balances to actual stock balances
- Monitoring BDCs stock balances to prevent over-lifting
- Perform end-of-day, end-of-month, mid-year reconciliation of deliveries/sales done by BDCs
- Taking initial and final dips before and after product receipts respectively.
Stock Department (Internship)
Tema Fuel Company
Tema, Accra-Ghana
09.2019 - 09.2019
- Daily reconciliation of deliveries with representatives of Bulk Distribution Companies to ensure all figures are accurate
- Take meter readings from gantry operators to reconcile figures run through meters
- Receiving fuel and storing
- Recording, checking analysis of store items & reporting of variance.
Stock Department (Internship)
Tema Fuel Company
Tema, Accra-Ghana
07.2016 - 08.2016
- Daily recording of waybills
- Preparing of waybills
- Sorting of waybills
- Daily resolution of drivers' issues prior to their waybills as highlighted by drivers.
Office Secretary
Touch Skies Ghana Limited
Kpone-Katamanso, Accra-Ghana
01.2024 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
- Created and updated records and files to maintain document compliance.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Ensured office equipment was always functioning optimally through regular maintenance checks avoiding any disruptions in daily tasks.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Provided administrative support during high-pressure situations enabling seamless workflow.
- Improved document management processes by digitizing paper records into an easy-to-navigate system.
Room Supervisor
Jay Kay Industries And Investment Ltd
Tema,Accra-Ghana.
09.2022 - 12.2022
- Implemented cross-training initiatives to improve staff versatility in handling diverse tasks across different departments when necessary.
- Collaborated with other departments to ensure seamless communication and coordination for guest requests.
- Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
- Contributed to revenue growth by identifying opportunities for upselling additional services or amenities based on guests'' needs or preferences.
- Managed scheduling effectively, minimizing overtime costs while maintaining adequate staffing levels during peak seasons.
- Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
- Improved inventory management, optimizing supplies usage and minimizing waste in housekeeping operations.
- Boosted staff morale and performance through recognition programs and ongoing feedback sessions.
Warehouse Supervisor
Master Pack Limited
Tema, Accra-Ghana
12.2021 - 08.2022
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Supported production workers in meeting goals without compromising safety and compliance.
Education
Higher National Diploma in Purchasing and Supply -
Koforidua Technical University
General Arts Option -
Presbyterian Senior High School, Begoro
Kpone Presbyterian Junior High School
Skills
- Ability to take initiative and work under little or no supervision, as well as under pressure
- Effective communication and interpersonal relationship skills
- Effective analytical and team-play skills
- Excellent organizational and time management skills
- Impressive leadership drive coupled with high level of integrity
- Proficiency in Microsoft Office Suites (Excel, PowerPoint, and Word) and the use of internet
- Stock Auditing
- Purchasing strategy
- Warehouse Operations
- Microsoft Office
- Stock replenishment
- Demand forecasting
- Supply Chain Coordination
- Cost Reduction
- Positive Attitude
- Willing to Learn
- Friendly and Personable
- Customer Service
- Customer Assistance
- Punctual and Reliable
- Warehouse Safety
- Loading and unloading
- Clear Communication
- Customer Relationships
- Shelf Stocking
- Money Handling
Certification
- Higher National Diploma in Purchasing and Supply - August 2020
- West African Senior School Certificate Examination - April 2015
- Basic Education Certificate Examination - April 2012
Leadership Experience
- Class Prefect: 2012-2015
- Assistant School Prefect: 2011-2012
References
- Mr. Adjartey Odopey, Tema Fuel Company Ltd., Stock Controller/Supervisor, Stock Department, Nii.Odopey@temafuelghana.com, 0546629470
- Mr. Elvis Richard Ganyo, Koforidua Technical University, Lecturer, Department of Procurement and Supply Science, elvisr.ganyo@ktu.edu.gh, 0243277063
- Miss. Jacqueline Duker, Tema Fuel Company Ltd., Stock Administrator; Stock Team Lead, Stock Department, jacquelineduker@gmail.com, 0244296104
Languages
English
Bilingual or Proficient (C2)
Timeline
Office Secretary
Touch Skies Ghana Limited
01.2024 - Current
Room Supervisor
Jay Kay Industries And Investment Ltd
09.2022 - 12.2022
Warehouse Supervisor
Master Pack Limited
12.2021 - 08.2022
Stock Officer (National Service Personnel)
Tema Fuel Company
10.2020 - 09.2021
Stock Department (Internship)
Tema Fuel Company
09.2019 - 09.2019
Stock Department (Internship)
Tema Fuel Company
07.2016 - 08.2016
Higher National Diploma in Purchasing and Supply -
Koforidua Technical University
General Arts Option -
Presbyterian Senior High School, Begoro
Kpone Presbyterian Junior High School