ADDO FLORENCE
Winneba
Summary
Results-driven Hospitality Management Professional with two years of internship experience and one year of National Service experience. Proven track record of delivering exceptional customer service, leading teams, and driving operational efficiency. Seeking a challenging role in Hospitality Management to drive business growth, enhance customer satisfaction, and foster a positive work environment. Solid understanding of hospitality operations including front office, housekeeping, and food and beverage management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
National Service Personnel (Clerical Assistant)
University of Education
01.2023 - 01.2024
- Established and maintained an organized filing system for documents, records, and reports
- Offered meeting support by ensuring meeting space is reserved and properly set up
- Sorted and distributed correspondences
- Managed and organized email accounts, flagged important messages and filtered spam
- Receiving and scheduled phone calls
- Paid compliments to visitors, answered phone calls and handled inquiries or directed them to the appropriate person
Intern
Gloriaka Hotel
01.2022 - 12.2022
- Assisted in checking-in and checking-out guests, ensuring a seamless and welcoming experience
- Coordinated room assignments and key distributions, maintaining accurate records
- Assisted housekeeping staff in maintaining the cleanliness and organization of guest rooms and common areas
- Reported maintenance issues to the relevant departments, ensuring prompt resolution
- Supported the food and beverage team in serving guests, maintaining a clean and organized dining area
- Assisted in food preparation and presentation, adhering to health and safety standards
- Provided exceptional customer service, responding to guest inquiries and resolving issues promptly
- Developed strong relationships with guests, ensuring a positive and memorable experience
- Collaborated with colleagues to achieve departmental goals, fostering a positive and productive team environment
Intern
Kizito Lodge
01.2021 - 12.2021
- Assisted in checking-in and checking-out guests, ensuring a seamless and welcoming experience
- Coordinated room assignments and key distributions, maintaining accurate records
- Assisted housekeeping staff in maintaining the cleanliness and organization of guest rooms and common areas
- Reported maintenance issues to the relevant departments, ensuring prompt resolution
- Supported the food and beverage team in serving guests, maintaining a clean and organized dining area
- Assisted in food preparation and presentation, adhering to health and safety standards
- Provided exceptional customer service, responding to guest inquiries and resolving issues promptly
- Developed strong relationships with guests, ensuring a positive and memorable experience
- Collaborated with colleagues to achieve departmental goals, fostering a positive and productive team environment
Education
Higher National Diploma -
Takoradi Technical University
09-2023
WASSCE Certificate -
Potsin T.I Ahmadiyya Senior High School
01.2019
BECE Certificate -
Winneba Unipra South A/B Junior High School
01.2016
Skills
- Customer Service Excellence
- Leadership and Teamwork
- Operational Efficiency
- Communication and Interpersonal Skills
- Guest Service
- Food and Beverage Knowledge
- Hotel Operations
- Event Planning
- Revenue Management
Languages
English
Fante
Certification
Certificate in Occupational Health And Safety
- Legal framework for Health and Safety
- Hazard Identification and Risk assessment
- Confined Space
- Slip, Trip and Fall
- Lifting Equipment
- Accident Prevention
- Fire Safety and Prevention
- Work at Heights
- Incident and Accident Investigation Reporting
- Health and Safety Culture
Timeline
National Service Personnel (Clerical Assistant)
University of Education
01.2023 - 01.2024
Intern
Gloriaka Hotel
01.2022 - 12.2022
Intern
Kizito Lodge
01.2021 - 12.2021
WASSCE Certificate -
Potsin T.I Ahmadiyya Senior High School
BECE Certificate -
Winneba Unipra South A/B Junior High School
Higher National Diploma -
Takoradi Technical University
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