DOREENA DONKOR
Takoradi
Summary
Dynamic professional with experience at Gold Fields Limited, specializing in collaboration and detail-oriented project management. Enhanced project performance through effective KPI monitoring and innovative solutions. Proficient in Microsoft Office with strong communication skills and a commitment to customer service excellence.
Overview
7
7
years of professional experience
Work History
National Service Personnel
Gold Fields Limited
Tarkwa
11.2023 - 10.2024
- Managed daily repository entries and maintained accurate records.
- Facilitated weekly Action Tracker meetings with the BI Functional team to track and ensure project progress.
- Attending daily production meetings with business partners (E&P and BCM) to ensure alignment and productivity.
- Monitored and updated daily KPIs to track and enhance performance.
- Drafted and submitted comprehensive Idea Forms to capture and propose new initiatives.
- Idea-generation sessions with business partners to foster innovation and continuous improvement.
- Prepared comprehensive reports, such as Excavator Productivity, Fatigue Analysis, Action Plans, and Weekly Collision Avoidance System Updates.
Intern – Records Department
Volta River Authority (VRA) Hospital
Aboadze
10.2022 - 10.2022
- Efficiently managed patient initiation processes, ensuring smooth onboarding and care coordination.
- Differentiated between active and inactive insured patients, maintaining accurate and up-to-date records.
- Compiled and recorded daily ward statistics, contributing to the preparation of comprehensive quarterly reports.
- Facilitated registration processes for private companies, ensuring seamless integration and compliance.
- Accurately completed and filed claim forms, ensuring timely processing and reimbursement.
- Utilized internet application software, such as HealthPro and CareWex, to precisely identify OPD numbers.
Insurance Agent
Sunu Assurance Company Limited
05.2017 - 08.2018
- Provided comprehensive secretarial support to the supervisor, facilitating smooth office operations.
- Presented and explained policies to clients clearly, ensuring full understanding and compliance.
- Addressed customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
- Prepared and submitted detailed weekly returns to the main office, ensuring accurate reporting and accountability.
- Conducted thorough follow-ups on pending claims, maintaining effective client communication.
- Efficiently completed and processed claim forms for clients, ensuring timely resolution.
Education
Bachelor of Science - Statistics
C.K. Tedam University of Technology and Applied Science
Ghana08.2023
Diploma - Statistics
University for Development Studies
Ghana11.2020
WASSCE - Business
Fijai Senior High School
Ghana06-2017
Skills
- Collaboration and teamwork
- Attention to detail
- Verbal and written communication
- Multitasking proficiency
- Research and problem-solving
- Customer service excellence
- Time management skills
- Observational analysis
Websites
Languages
Fante - Native, English - Expert
References
- Wofa Kweku, Ntarmah, Plant Optimization and Business Analyst, Wofa.Ntarmah@goldfields.com, 024 166 7788, Goldfields Ghana Limited, Ghana
- Seth Amo, Okyere, Senior Business Analyst, SethAmo.Okyere@goldfield.com, 024 777 5353, Goldfields Ghana Limited, Ghana
Hobbies and Interests
Reading Self-Development Books, Proficient in Microsoft Word, Excel and Power point, Sports and fitness
Affiliations
- Vice President, Ghana Association of Statistics Students, August 2021 - September 2022
- General Secretary (GASS), Sept. 2020 - May 2021
- Ghana Association of Statistics Students Women’s Wing Sec., October 2019 - Sept. 2021
Timeline
National Service Personnel
Gold Fields Limited
11.2023 - 10.2024
Intern – Records Department
Volta River Authority (VRA) Hospital
10.2022 - 10.2022
Insurance Agent
Sunu Assurance Company Limited
05.2017 - 08.2018
Bachelor of Science - Statistics
C.K. Tedam University of Technology and Applied Science
Diploma - Statistics
University for Development Studies
WASSCE - Business
Fijai Senior High School
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