Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Hobbies and Interests
Affiliations
Timeline
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DOREENA DONKOR

Takoradi

Summary

Dynamic professional with experience at Gold Fields Limited, specializing in collaboration and detail-oriented project management. Enhanced project performance through effective KPI monitoring and innovative solutions. Proficient in Microsoft Office with strong communication skills and a commitment to customer service excellence.

Overview

7
7
years of professional experience

Work History

National Service Personnel

Gold Fields Limited
Tarkwa
11.2023 - 10.2024
  • Managed daily repository entries and maintained accurate records.
  • Facilitated weekly Action Tracker meetings with the BI Functional team to track and ensure project progress.
  • Attending daily production meetings with business partners (E&P and BCM) to ensure alignment and productivity.
  • Monitored and updated daily KPIs to track and enhance performance.
  • Drafted and submitted comprehensive Idea Forms to capture and propose new initiatives.
  • Idea-generation sessions with business partners to foster innovation and continuous improvement.
  • Prepared comprehensive reports, such as Excavator Productivity, Fatigue Analysis, Action Plans, and Weekly Collision Avoidance System Updates.

Intern – Records Department

Volta River Authority (VRA) Hospital
Aboadze
10.2022 - 10.2022
  • Efficiently managed patient initiation processes, ensuring smooth onboarding and care coordination.
  • Differentiated between active and inactive insured patients, maintaining accurate and up-to-date records.
  • Compiled and recorded daily ward statistics, contributing to the preparation of comprehensive quarterly reports.
  • Facilitated registration processes for private companies, ensuring seamless integration and compliance.
  • Accurately completed and filed claim forms, ensuring timely processing and reimbursement.
  • Utilized internet application software, such as HealthPro and CareWex, to precisely identify OPD numbers.

Insurance Agent

Sunu Assurance Company Limited
05.2017 - 08.2018
  • Provided comprehensive secretarial support to the supervisor, facilitating smooth office operations.
  • Presented and explained policies to clients clearly, ensuring full understanding and compliance.
  • Addressed customer inquiries with promptness and professionalism, ensuring high customer satisfaction.
  • Prepared and submitted detailed weekly returns to the main office, ensuring accurate reporting and accountability.
  • Conducted thorough follow-ups on pending claims, maintaining effective client communication.
  • Efficiently completed and processed claim forms for clients, ensuring timely resolution.

Education

Bachelor of Science - Statistics

C.K. Tedam University of Technology and Applied Science
Ghana
08.2023

Diploma - Statistics

University for Development Studies
Ghana
11.2020

WASSCE - Business

Fijai Senior High School
Ghana
06-2017

Skills

  • Collaboration and teamwork
  • Attention to detail
  • Verbal and written communication
  • Multitasking proficiency
  • Research and problem-solving
  • Customer service excellence
  • Time management skills
  • Observational analysis

Websites

Languages

Fante - Native, English - Expert

References

  • Wofa Kweku, Ntarmah, Plant Optimization and Business Analyst, Wofa.Ntarmah@goldfields.com, 024 166 7788, Goldfields Ghana Limited, Ghana
  • Seth Amo, Okyere, Senior Business Analyst, SethAmo.Okyere@goldfield.com, 024 777 5353, Goldfields Ghana Limited, Ghana

Hobbies and Interests

Reading Self-Development Books, Proficient in Microsoft Word, Excel and Power point, Sports and fitness

Affiliations

  • Vice President, Ghana Association of Statistics Students, August 2021 - September 2022
  • General Secretary (GASS), Sept. 2020 - May 2021
  • Ghana Association of Statistics Students Women’s Wing Sec., October 2019 - Sept. 2021

Timeline

National Service Personnel

Gold Fields Limited
11.2023 - 10.2024

Intern – Records Department

Volta River Authority (VRA) Hospital
10.2022 - 10.2022

Insurance Agent

Sunu Assurance Company Limited
05.2017 - 08.2018

Bachelor of Science - Statistics

C.K. Tedam University of Technology and Applied Science

Diploma - Statistics

University for Development Studies

WASSCE - Business

Fijai Senior High School
DOREENA DONKOR