GIFTY LYDIA BREW-THOMPSON
Cape Coast
Summary
Dedicated Hospitality Management professional with hands-on experience in hotel operations, customer service, and revenue administration. Delivered exceptional guest experiences while managing front desk operations and supporting financial processes. Strong communicator and collaborator skilled in problem-solving within fast-paced environments. Committed to organizational growth and eager to contribute to team success.
Overview
3
3
years of professional experience
Work History
National Service Personnel (Revenue Department)
Effia Nkwanta Regional Hospital
11.2023 - 10.2024
- Conducted daily revenue reconciliation with bank and accounts officers.
- Supported internal audit processes by pre-auditing daily financial records.
- Prepared accurate client bills and documented payment processing to streamline financial transactions.
- Maintained manual billing records and updated service cash books.
- Administered petty cash, sales float, and mobile money disbursements with strict adherence to financial controls.
- Assisted corporate clients with insurance claim forms, facilitating efficient service access.
- Coordinated logistics and vendors with internal stakeholders to ensure successful event execution.
Hospitality Intern
Ridge Royal Hotel
08.2022 - 09.2022
- Facilitated reservations and front desk check-in procedures to streamline guest arrival experience.
- Processed walk-in and telephone bookings to maximize guest satisfaction.
- Delivered high-quality guest service by handling orders and responding to requests promptly.
- Coordinated room cleaning, stocking, and preparation to ensure timely readiness for incoming guests.
Hospitality Intern
Elmina Beach Resort
08.2021 - 09.2021
- Coordinated reservations and facilitated guest check-in processes, ensuring seamless guest experiences.
- Acquired hands-on experience in front desk, housekeeping, and food & beverage departments, enhancing overall service delivery.
- Assisted in table setup, food service, and guest order management.
- Maintained cleanliness of guest rooms and public areas.
- Supported off-premise catering setup and execution, contributing to successful event operations.
Education
Bachelor of Technology (BTech) - Hospitality Management
Takoradi Technical University
Takoradi, Ghana01-2025
Higher National Diploma (HND) - Hotel, Catering & Institutional Management
Takoradi Technical University
Takoradi, Ghana01-2023
WASSCE - Home Economics
Aggrey Memorial A.M.E Zion Senior High School
01-2017
Skills
- Customer service focus
- Guest service excellence
- Ability to work under pressure
- Multitasking Abilities
- Event coordination
- Highly organized
- Attention to detail
- Analytical problem solving
- Conflict resolution
- Proactive
- Communication skills
- Result-driven
Hobbies and Interests
- Reading
- Cooking
- Beads Making
Languages
- Fante (Fluent)
- English (Fluent)
References
Available upon request
Timeline
National Service Personnel (Revenue Department)
Effia Nkwanta Regional Hospital
11.2023 - 10.2024
Hospitality Intern
Ridge Royal Hotel
08.2022 - 09.2022
Hospitality Intern
Elmina Beach Resort
08.2021 - 09.2021
Bachelor of Technology (BTech) - Hospitality Management
Takoradi Technical University
Higher National Diploma (HND) - Hotel, Catering & Institutional Management
Takoradi Technical University
WASSCE - Home Economics
Aggrey Memorial A.M.E Zion Senior High School