GOLDEN MARGARET TETTEH
Takoradi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven Customer service representative of any form, with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
4
4
years of professional experience
Work History
Terminal Operations and Customer Service (National Service Personnel)
GHANA AIRPORTS COMPANY LIMITED
12.2022 - 11.2023
- Ensured compliance with airline policies and safety regulations, prioritizing passenger satisfaction and safety
- Received commendations from supervisors for consistently resolving customer complaints with a 95% satisfaction rate, contributing to enhanced customer loyalty
- Contributed to facility maintenance activities, conducting routine checks and assisting in resolving maintenance issues promptly
- Coordinated with various airport departments to facilitate smooth operations, contributing to the overall efficiency of the terminal
- Led a team in overseeing day-to-day terminal operations, ensuring efficient passenger flow, and minimizing queues during peak hours
- Recognized for resolving complex customer issues efficiently, resulting in a 30% decrease in passenger complaints within three months
- Demonstrated exceptional multitasking abilities during busy periods, managing simultaneous responsibilities including announcement making, counting of manifest, and customer assistance
- Assisted in training new national service members, on airline policies, customer service protocols, and conflict resolution techniques.
Intern at Agyengo Bags and Accessories
Oduom - Kumasi
05.2021 - 09.2021
- Assisted in administrative duties such as organizing files, data entry, or maintaining databases related to product information, suppliers, or clients
- Contributed ideas and assisted in the design phase of new shoe and bag collections
- Assisted design team by contributing creative concepts and assisting in the development of new shoe and bag collections
- Learned about logistics processes, including delivering and distribution of products
- Participated in training sessions or workshops related to footwear and accessories design, manufacturing, or industry-specific software.
Intern at Osman Footwear
Adum CBD
06.2019 - 08.2019
- Gained insight into footwear manufacturing processes, quality control measures, and inventory management practices
- Assisted in administrative tasks, recording data, organizing product information, and providing general office support
- Conducted comprehensive market research on footwear trends, material innovations, and consumer preferences, supporting the design team in making informed decisions
- Participated in sales events, gaining insight into product presentation and marketing strategies.
Education
Bachelor of Arts (Integrated Rural Art and Industry) -
Kwame Nkrumah University of Science and Technology
10.2022
W.A.S.S.C.E certificate -
Wesley Girls Senior High School
05.2018
Skills
- Customer Service Excellence: Recognized for maintaining a high level of customer satisfaction through effective problem-solving and empathetic communication
- Adaptability and Multitasking: Thrived in a fast-paced environment, handling multiple tasks simultaneously while maintaining a calm and professional demeanor
- Public speaking and presentation skills gained from my corporate training as a student leader and customer service agent
- Proficiency with MS office suite
- Proficiency in airport operations and airline procedures
- Attention to detail in handling passenger documentation
- Sales Techniques
- Managerial Skills
- Leadership skills- the ability to handle my team at any given opportunity
- Marketing Skills
Websites
Languages
English
Fanti
Twi
Ga
References
Mrs. Afia Ayiwah Acheampong, Terminal Operations Officer, Ghana Airports Company Ltd-Kumasi, afiaayiwahacheampong@gmail.com, +233243912345
Hobbies and Interests
- Singing
- Reading
- Craftwork
- Sightseeing
music
Music is an expression of sound that can evoke many emotions and reactions. It calms, energizes, inspires and uplits my soul. it will forever be my go-to person anytime.
Timeline
Terminal Operations and Customer Service (National Service Personnel)
GHANA AIRPORTS COMPANY LIMITED
12.2022 - 11.2023
Intern at Agyengo Bags and Accessories
Oduom - Kumasi
05.2021 - 09.2021
Intern at Osman Footwear
Adum CBD
06.2019 - 08.2019
Bachelor of Arts (Integrated Rural Art and Industry) -
Kwame Nkrumah University of Science and Technology
W.A.S.S.C.E certificate -
Wesley Girls Senior High School
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