ABDULLAHI AHMED
ACCRA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I look forward to making an impact in any institution and community I find myself. Above all, I am open to every single opportunity to learn and grow in experience, competence and knowledge.
Overview
7
7
years of professional experience
Work History
Relationship Officer, Emerging Business
Access Bank Ghana Plc.
Accra
02.2024 - Current
- Drafted proposals for potential new business opportunities.
- Collaborated with internal teams to maximize customer satisfaction levels.
- Provided support during onboarding process for new customers as well as existing ones.
- Analyzed client data to identify opportunities for cross-selling products and services.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
- Developed and executed strategies for customer retention and acquisition.
Relationship Officer, Private Banking
Access Bank Ghana Plc.
Accra
08.2022 - 01.2024
- Provided support during onboarding process for new customers as well as existing ones.
- Provided excellent customer service through active listening and problem solving skills.
- Maintained detailed records of all communications with clients, including emails, phone calls, meetings, ensuring accuracy at all times.
- Analyzed client data to identify opportunities for cross-selling products and services.
- Provided financial advice to clients based on their needs and goals.
- Addressed customer questions and concerns regarding products and services.
- Ensured compliance with regulatory standards and company policies in all client interactions.
- Built positive and productive customer connections to drive consistent sales.
Funds Transfer Teller
Access Bank Ghana Plc.
Accra
10.2018 - 01.2022
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Maintained accurate records of all transactions for compliance purposes.
- Followed up on requests from customers in a timely manner.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Adhered strictly to all security procedures related to handling money at the teller window.
Administrative Assistant
Ghana School Feeding Programme
Accra
09.2017 - 08.2018
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Processed invoices for payment using accounting software applications.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
MBA - Accounting And Finance
University of Professional Studies
09-2024
Professional Course - Banking
Access Bank School of Banking Excellence
Lagos, Nigeria08-2022
Bachelor of Arts - Economics And Statistics
University of Ghana
Accra, Ghana05-2017
Professional Course - Banking
Chartered Institute of Bankers Nigeria
Lagos, NigeriaSkills
- Critical Thinking
- Time Management
- Written and verbal communication
- Attention to Detail
- Product Knowledge
- Data Analytics
- Creativity and Innovation
- Microsoft Word
- Microsoft Excel
- Operational Excellence
Languages
English
First Language
French
Elementary (A2)
A2
Twi
Intermediate (B1)
B1
Ga
Advanced (C1)
C1
Affiliations
- Appraised with the Grade 'A' for the year 2023 (Access Bank Ghana Plc).
- Received a letter of commendation from the Managing Director for the year 2021 (Access Bank Ghana Plc)
- I enjoy reading in free my time.
- I also enjoy playing chess.
References
References available upon request.
Timeline
Relationship Officer, Emerging Business
Access Bank Ghana Plc.
02.2024 - Current
Relationship Officer, Private Banking
Access Bank Ghana Plc.
08.2022 - 01.2024
Funds Transfer Teller
Access Bank Ghana Plc.
10.2018 - 01.2022
Administrative Assistant
Ghana School Feeding Programme
09.2017 - 08.2018
MBA - Accounting And Finance
University of Professional Studies
Professional Course - Banking
Access Bank School of Banking Excellence
Bachelor of Arts - Economics And Statistics
University of Ghana
Professional Course - Banking
Chartered Institute of Bankers Nigeria
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