Alexandra Elizabeth Biney
TEMA
Summary
I am a results-driven finance personnel with a successful tenure at Access Bank Ghana PLC, skilled in fostering strong relationships and delivering tailored banking solutions. Utilizing expertise in loan management and Microsoft Office, I consistently drive client satisfaction and portfolio expansion. Proficient in English, Twi, Fante, and Yoruba, I excel in cross-cultural communication and client advisory services, providing personalized support to diverse clients.
Overview
19
19
years of professional experience
Work History
Senior Relations Officer, Financial Institutions
ACCESS BANK GHANA PLC
08.2021 - Current
- Maintain an up-to-date knowledge of industry regulations and compliance requirements to ensure adherence in all activities.
- Manage a diverse portfolio of high-net-worth clients, ensuring their financial goals are met.
- Increase customer satisfaction with timely and accurate responses to inquiries and concerns.
- Assess client satisfaction throughout credit management process by soliciting customer feedback and asking pertinent questions.
- Assist customers in navigating challenging financial situations by offering expert guidance and support.
- Serve as a trusted advisor to customers throughout all stages of their financial journeys, helping them achieve their long-term goals.
- Enhance customer loyalty by delivering exceptional service and resolving issues proactively.
- Respond to customer inquiries and resolve complaints to establish trust and increase satisfaction.
- Maintain knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
Relationship Officer, Retail Banking
Access Bank Ghana
11.2015 - 08.2021
- Personal and virtual meetings with small and medium scale enterprise 60%of the time to promote banking products and services
- Prepare marketing reports weekly, by collecting and summarizing sales data.
- Complete in-depth reviews of market conditions and customer preferences for channel products.
- Identified appropriate marketing channels and target customers for campaigns of our channel products.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
- Worked with Channel and Corporate communication departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Liaised with customers by phone, email and text messaging to meet their needs and define expectations.
- Maintained and built close relationships with customers through regular interactions and visits.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with customers to understand their needs, evaluate current product use and cross-sell new products.
Senior Bank Teller
Guaranty Trust Bank
02.2008 - 10.2015
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Performed customer transactions for money orders, deposits and withdrawals.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Sold and cross-sold bank products to new and existing customers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Served needs of more than two customers in busy congested environment.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Executed wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions.
- Processed customer transactions accurately and efficiently.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
National Service Person
Ghana Commercial Bank
09.2007 - 10.2008
- Handled quite a number of calls within a short period to address customer inquiries and concerns.
- Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
- Maintained inventory records to track stock.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Served customers in a friendly, efficient manner following outlined steps of service.
Dental Assistant
Beaver Dental
05.2006 - 08.2007
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties to assist with various procedures, including general, endo and oral surgery.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
- Prepared patient X-rays and images by making sure its clear for review by dentist.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications and required materials, including cement, composites and impression materials.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, scale and polish and extraction.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentist with scale and polish, X-Ray and extraction procedures.
Education
FCIB - Banking And Finance
Chartered Institute of Banking
Accra, Ghana11-2026
Bachelor of Science - Marketing
DATALINK INSTITUTE
TEMA10.2015
Diploma - Marketing
Trans Africa College
Accra, Ghana08.2006
Skills
- General Banking Support Services based on the clients/customers' needs assessment
- Banking relationship building through business advisory services and back office support
- Assisting new businesses to understand and utilize banking products and services for customer growth and satisfaction
- Loans management and support services
- Updating management about customer feedback and needs to sustain client relationships
- Excellent utilization of Microsoft Word, Excel, Power point and Microsoft Teams
- Clear and concise written and verbal communication in English
- Ability to speak Twi, Fante and Yoruba languages
- Ability to interact effectively with different categories of persons from the highly educated to the uneducated
- Business relationship cultivation
- Ability to handle cashless and cash transactions correctly
Affiliations
- Toastmasters
Hobbies
In my free time, I enjoy a variety of activities that help me unwind and nurture my mind, body, and soul. Swimming is a great stress-reliever, allowing me to relax my entire body without exerting myself too much.
Jogging is another passion of mine, as it helps me stay physically fit and mentally sharp. I also find that jogging clears my mind and sets me up for the day ahead.
Participating in charity work is incredibly rewarding for me. Not only does it allow me to give back to my community, but it also helps me appreciate my own circumstances and motivates me to make positive changes in my life.
Reading is another favorite hobby of mine. I love how it expands my knowledge, challenges my perspectives, and broadens my understanding of the world. Whether it's fiction, non-fiction, or news, reading always leaves me feeling enriched and inspired.
When it comes to music, I'm a big fan of Jazz, Lovers Rock, Reggae, and R&B. There's something about these genres that speaks to my soul and lifts my spirits.
Cooking is another creative outlet for me. I enjoy experimenting with new recipes and flavors, and I find that it helps me relax and express myself in a different way.
Finally, I'm an avid hiker and mountain climber. I love pushing myself beyond my limits and exploring the great outdoors. There's something about being in nature that helps me feel alive and connected to the world around me
Additional Information
I'm an active team member in the Media Department (Tapes & Technical) at Grace Baptist Church, where I contribute to the smooth execution of media-related activities.
Previously, I served as Vice President of the Ghana National College, Cape Coast Year Group Association (NANANOM), where I developed leadership skills and collaborated with colleagues to achieve common goals.
Currently, I'm an engaged member of the Toastmasters Club at work, where I continue to hone my public speaking and leadership skills alongside like-minded professionals.
In 2024, my team and I were honored to receive the Profit Centre of the Year award, acknowledging our department's outstanding performance.
REFERENCES
Nana Yaa Vandapuje
Cluster Head, Retail Banking, Access Bank Ghana.
0572716521
Jones Darmoe
Head, Business Banking, Access Bank Ghana.
0208201600
Bernice A.K. Boateng
Head, Financial Institutions, Access Bank Ghana.
0577686013
Timeline
Senior Relations Officer, Financial Institutions
ACCESS BANK GHANA PLC
08.2021 - Current
Relationship Officer, Retail Banking
Access Bank Ghana
11.2015 - 08.2021
Senior Bank Teller
Guaranty Trust Bank
02.2008 - 10.2015
National Service Person
Ghana Commercial Bank
09.2007 - 10.2008
Dental Assistant
Beaver Dental
05.2006 - 08.2007
FCIB - Banking And Finance
Chartered Institute of Banking
Bachelor of Science - Marketing
DATALINK INSTITUTE
Diploma - Marketing
Trans Africa College
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