Fortune Nancy Tofah
Summary
Professional with strong experience in relationship management, proficient at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.
Overview
8
8
years of professional experience
Work History
Relationship Officer
Access Bank (Ghana) PLC
01.2022 - Current
- Delivering High Quality Customer Service and Complaint Resolution
- Exceeded key performance indicators, achieving 133% through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Spearheading business growth at a new branch location
Customer Service Officer
Ghana Revenue Authority
01.2019 - 02.2020
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record filing of taxes and requests.
Tutor
St Paul's Anglican Basic School
10.2017 - 08.2018
- Tutoring students in Mathematics and Information Technology
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
Education
ACIB - Banking And Finance
Chartered Institute of Bankers
Nigeria11.2021
Bachelor of Science - Banking and Finance
Central University
Accra, Ghana06.2017
Skills
- Client Relationship Building and Management
- Virtual Assistant
- Detail Oriented
- Google Workspace and Microsoft Office
- Assertiveness
- Sales reporting
- Customer service
- CRM proficiency
Awards and Certificates
- ALX Virtual Assistant Program - Becoming a successful VA
- International MultiProfessional Certificate - Intense training in Business Planning, Project and Budget Management and Organization Design,
- Best French Student in High School - In reading and writing French
LANGUAGES
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Reference
Jehoshaphat, Hassan, Branch Manager, +233547674380, Access Bank Ghana PLC
Timeline
Relationship Officer
Access Bank (Ghana) PLC
01.2022 - Current
Customer Service Officer
Ghana Revenue Authority
01.2019 - 02.2020
Tutor
St Paul's Anglican Basic School
10.2017 - 08.2018
ACIB - Banking And Finance
Chartered Institute of Bankers
Bachelor of Science - Banking and Finance
Central University
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