Nicole Anin-Agyei
Accra
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Experienced in cash handling, balancing drawers and inventory management.
Overview
6
6
years of professional experience
Work History
Frontline Teller/Customer Service Representative
Access Bank Ghana PLC
Accra
06.2021 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Executed wire transfers and account transfers.
Rent Control Manager
Rent Control Department (Ministry of Works & Housing)
Brekum
08.2020 - 06.2021
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Warehousing and Ports Operation (WPO) Clerk
Cocoa Marketing Company
Tema
01.2020 - 05.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Receiving and processing and stock
- Demonstrated respect, friendliness and willingness to help wherever needed.
Intern
Controller and Accountant General
Accra
03.2019 - 09.2019
- Sorted, organized and maintained files.
- Provided clerical support, addressing routine and special requirements.
- Completed research, compiled data and assisted in timely reporting.
- Liaised with clients to assess needs and responded to inquiries.
- Collaborated with team to optimize workflow and achieve objectives.
Customer Service/Personal Assistant
Nesst Capital
Accra
08.2018 - 02.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Sourced and ordered office equipment and supplies.
- Maintained appropriate filing of personal and professional documentation.
Compliance Officer (Intern)
Universal Merchant Bank
Accra
06.2017 - 07.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Used Microsoft Word and other software tools to create documents and other communications.
Education
WASSCE - Visual Arts
Mfantsiman Girls' Secondary School
Saltpond, Ghana06.2014
B.E.C.E -
St. Martin De Porres School
Dansoman, Ghana04.2011
Skills
- Client Services
- Attention to Detail
- Communication with a wide variety of personality
- Leveraging interpersonal skills to build customer worker trust
- Data collection and analytic skills
- Advanced planning skills in case of emergencies
- Payment Processing
- Cash Handling
- Team Cooperation
Hobbies
- Reading
- Listening to music
- Watching movies
- Drawing
- Journaling
Languages
English
Bilingual or Proficient (C2)
Twi
Upper intermediate (B2)
Russian
Beginner (A1)
Timeline
Frontline Teller/Customer Service Representative
Access Bank Ghana PLC
06.2021 - Current
Rent Control Manager
Rent Control Department (Ministry of Works & Housing)
08.2020 - 06.2021
Warehousing and Ports Operation (WPO) Clerk
Cocoa Marketing Company
01.2020 - 05.2020
Intern
Controller and Accountant General
03.2019 - 09.2019
Customer Service/Personal Assistant
Nesst Capital
08.2018 - 02.2019
Compliance Officer (Intern)
Universal Merchant Bank
06.2017 - 07.2017
WASSCE - Visual Arts
Mfantsiman Girls' Secondary School
B.E.C.E -
St. Martin De Porres School
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