Yaw Ransford Osei-Begyinah Boateng
Accra
Summary
Experienced client services professional with a strong ability to manage client relationships and resolve issues accurately. Collaborative and adaptable, with a focus on seamless service delivery. Exceptional communication and problem-solving skills contribute to a reliable and results-oriented approach that is highly valued.
Overview
16
16
years of professional experience
Work History
Client Service Officer
Fidelity Bank Limited (FBL)
01.2022 - Current
- Answering questions about the company’s products or services
- Processing orders and transactions from customers/clients
- Resolving issues and troubleshooting technical problems
- Communicating with other departments within the company to resolve customer complaints or discrepancies in a prompt and courteous manner
- Utilize effective problem solving and time management skills in client service operations
- Building and maintaining strong client relationships
- Duties performed:
VIR Department
Driver and Vehicle Licensing Authority (DVLA)
01.2020 - 01.2021
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets
- E.g.: issuance and the production trade plates for nationwide use
- Performed digitization
- Established positive relationships with customers and other staff members
- Reviewed drivers’ license
- Resolved problems, improved operations and provided exceptional service
- Disseminated information on administrative issues to staff
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Duties performed:
Graphic Designer/Photographer
Sorce Photography
01.2017 - 01.2020
- Provided customer services
- Developed concepts, graphics and layouts for product illustrations through social media, advertising and informational purposes
- Reviewed photo and video layouts and suggested improvements
- Disseminated information on administrative issues to staff
- Worked with clients to gather and define requirements, establish scopes and manage project milestones
- Created designs and collaborated with technical team to complete projects
- Duties performed:
Teaching Assistant, HR Department
Adiembra Senior High School
01.2016 - 01.2017
- Typed official letters and exam questions
- Served as a tutor for a class allotted to me
- Provided administrative duties
- Set up visual aids, equipment and classroom displays to support teacher’s delivery
- Created lesson materials, visuals and digital presentations to supplement lesson plans
- Duties performed:
Consultant
CEO Advertising Company
01.2014 - 01.2016
- Rebranding of cooperate entities, e.g
- Kasapreko, CLUB, Busy Internet
- Served as an advertiser for corporate brands by creating and presenting media and advertising packages to prospective customers
- Developed strong relationships with advertisers and negotiated pricing following established procedures
- Developed sales leads and uncovered new business opportunities
- Duties performed:
Customer Service
True Spirits Graphic Solutions
01.2013 - 01.2014
- Served as frontline employee by providing primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Designed and branded products and services
- Provided administrative duties
- Cross-trained and provided backup support for organizational leadership
- Sought ways to improve processes and services provided
- Duties performed:
Computer Attendant
Perfect Solutions
01.2010 - 01.2011
- Provided typing services
- Monitored systems in operation and quickly troubleshot errors
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Removed malware, ransomware and other threats from laptops and desktop systems
- Continuously checked data, use logins and file permissions to monitor data safety and end-user efficiency
- Duties performed:
Computer Attendant
Speedline ICT Solutions
01.2009 - 01.2010
- Maintained servers and systems to keep networks fully operational during peak periods
- Served as frontline employee
- Provided typing services
- Provided administrative duties
- Duties performed:
Education
Ethics Certification Program -
Chartered Institute of Bankers, Ghana
01.2024
Cert. - Fund. Of Digital Marketing
Google Digital Garage
01.2022
BA - Communication Design
KNUST
01.2020
HND. - Commercial Arts
Takoradi Technical Univ.
01.2016
WASSCE - Visual Art
Begoro Senior High School
01.2009
Skills
- Telephone skills
- Strong empathy
- Professionalism and etiquette
- Client needs assessment
- Time management skills
- Teamwork
- Brand representation
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Active listening
- Effective communication
References
- Doreen Nana Afrakomah, Sackey, Branch Manager, +233 (0)243921111, Fidelity Bank
- Frederick Paa Kofi, Simpson, Branch Manager, +233 (0)242209061, Fidelity Bank
- Clement, Ntow, Administrative Officer, +233 (0)574106461, DVLA
- Michael, Asiedu, Supervisor, +233 (0)543176265, DVLA
- Simon Segu, Manfort, CEO, +233 (0)548272424, Sorce Photography
- Nana Yaw, Kusi, Manager, +233 (0)244472777, CEO Advertising Company
Accomplishments
- Improved assigned bank branch products/policies sales for over a rate of30%
- Part of a team to input over60,000 vehicle information unto a main system server of DVLA (digitization).
- Part of a team to produce over70,000 trade plates within9 months and30,000 trade plates in2 days.
- Improved booking rate over60% for events at Sorce Photography over a3 month period.
- Trained customers and newly recruited staff on Photoshop, corel draw and PowerPoint.
- Rewarded and appreciated by the general manager of CEO Advertising Company for the administrative support, dedication to work and excellent customer services, especially in promotional campaigns.
- Helped coach Adiembra Senior High School to win Inter Schools Soccer Competition.
BIODATA
- Gender: Male
- Date Of Birth:4th June,1992
- Nationality: Ghanaian
- Residence: McCarthy Hill
- Marital Status: Single
- Religion: Christianity
- Contact Number: +233(0)245883603
- Current Postal Address: P.O.Box GP4270, Accra-Ghana.
- E-mail Addresses: ransboat677@gmail.com
SUMMARY OF QUALIFICATIONS
- Strong background in advertising and media, public relations, marketing, management, customer service and administrative work.
- Sound practical knowledge of basic computer application like MS word, Excel, PowerPoint, Cinema4D, Photoshop and Adobe Illustrator.
- Excellent creativity, innovation and drawing skills.
- Attention to detail and a professional approach to job execution
- Excellent typing and telephone skills.
Timeline
Client Service Officer
Fidelity Bank Limited (FBL)
01.2022 - Current
VIR Department
Driver and Vehicle Licensing Authority (DVLA)
01.2020 - 01.2021
Graphic Designer/Photographer
Sorce Photography
01.2017 - 01.2020
Teaching Assistant, HR Department
Adiembra Senior High School
01.2016 - 01.2017
Consultant
CEO Advertising Company
01.2014 - 01.2016
Customer Service
True Spirits Graphic Solutions
01.2013 - 01.2014
Computer Attendant
Perfect Solutions
01.2010 - 01.2011
Computer Attendant
Speedline ICT Solutions
01.2009 - 01.2010
Cert. - Fund. Of Digital Marketing
Google Digital Garage
BA - Communication Design
KNUST
HND. - Commercial Arts
Takoradi Technical Univ.
WASSCE - Visual Art
Begoro Senior High School
Ethics Certification Program -
Chartered Institute of Bankers, Ghana
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