Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Professional Development
Languages
Timeline
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Gideon Akansalinkum

Summary

Goal-oriented financial professional with a proven ability to manage financial operations and drive strategic initiatives to enhance organizational performance. Skilled in financial planning, risk assessment, and investment management. Committed to delivering exceptional client service and fostering strong client relationships.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Service Officer

CalBank PLC
12.2021 - Current
  • Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Spearheaded initiatives that resulted in a notable increase in customer retention rates and substantial growth in new business acquisition
  • Achieved a stellar KPI performance of ~95% in deposit mobilization and consistently surpassed sales targets for the bank's products.
  • Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
  • Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
  • Provided ongoing training to junior team members, contributing to their professional development and improving overall team performance.
  • Consistently exceeded performance metrics, resulting in recognition as a top-performing Client Service Officer.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Established a solid reputation for professionalism and expertise within the industry, resulting in increased referrals from satisfied clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Client Service Officer (National Service)

CalBank PLC
01.2021 - 10.2021
  • Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Facilitated timely resolutions of client concerns, minimizing potential negative impacts on the business relationship.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Master of Science - Accounting And Finance

Christian Service University College
Kumasi, Ghana
04.2022

Financial Modeling & Valuation Analyst (FMVA) -

Corporate Finance Institute
01.2022

BBA - Banking And Finance

Christian Service University College
Kumasi, Ghana
12.2020

Skills

  • Strong empathy
  • Professionalism and Etiquette
  • Client Needs Assessment
  • Telephone skills
  • Financial Acumen
  • Time management skills
  • Clear communication skills
  • Analytical mindset
  • Teamwork and Collaboration
  • Business Development
  • Computer Skills
  • Customer Relationship Management (CRM)

Certification

  • Economics for Capital Markets, 2022, Corporate Finance Institute
  • Anti-Money Laundering Principles, 2021, Alison – Empower Yourself
  • Customer Service Skills, 2021, Alison – Empower Yourself

Accomplishments

  • Provided exemplary client service while actively promoting and cross-selling relevant products to deepen relationships and expand the client base.
  • Led the resolution of client complaints, administering the entire resolution process to ensure satisfactory outcomes.
  • Played a pivotal role in enhancing overall branch performance, contributing to a remarkable success rate of ~90%.

Professional Development

  • KnowBe4 Security Training
  • Foundation Level of Banking Operations
  • Introduction to Cybersecurity
  • Introduction to Data Science

Languages

English
Bilingual or Proficient (C2)

Timeline

Client Service Officer

CalBank PLC
12.2021 - Current

Client Service Officer (National Service)

CalBank PLC
01.2021 - 10.2021

Master of Science - Accounting And Finance

Christian Service University College

Financial Modeling & Valuation Analyst (FMVA) -

Corporate Finance Institute

BBA - Banking And Finance

Christian Service University College

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Gideon Akansalinkum