YVONNE AFIBA NYAMIKEH
ACCRA
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Ready to take up new and challenging roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLIENT SERVICE OFFICER
CALBANK PLC
03.2015 - Current
Account management
Account opening and processing of all electronic product requests.
Cheque books management
Filing of customer documents and mandate files
Product Knowledge and sale of the Bank’s products and services to meet desired targets.
Customer complaint management
Training of National Service Personnel and new staff assigned to my role.
Customer relationship management
Deposit mobilization
Processing of customer investment requests
Liaising with various departments to have customer requests processed to meet the turnaround time.
DIRECT SALES EXECUTIVE
CALBANK PLC
10.2011 - 08.2012
- Drove team revenue totals by bringing in top sales numbers.
- Served customers with knowledgeable, friendly support at every stage of engagement
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Human Resources Management
METHODIST UNIVERSITY COLLEGE
07.2011
DIPLOMA - Hospitality
TAMALE TECHNICAL UNIVERSITY
08.2002
Skills
- Leadership skills
- Customer Account Management
- Meticulous
- Client Rapport-Building
- Selling and negotiation skills
- Telephone skills
- Strong empathy
- Professionalism and Etiquette
- Client Needs Assessment
- Compliance understanding
- Client Retention Strategies
- Clear communication skills
- Client Relationship Building
- Analytical mindset
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-solving abilities
- Reliability
- Customer service excellence
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Customer Relations
- Microsoft Office
- Data Entry
- Product Knowledge
- Analytical Thinking
- Product and service knowledge
- Professionalism
- Interpersonal Communication
- Administrative and Office Support
- Customer Data Confidentiality
- Document and Records Management
- Direct Sales
- Project management abilities
- Employee Coaching
- File Management
- Event Planning
Accomplishments
- Supervised team of staff members.
- Training new staff assigned to my role over the years.
- Had presentations with institutions to discuss business proposals.
Certification
. Fundamentals of Agile Project Management
. Dynamics of Information Security Management Systems (ISMS)
. Google Cybersecurity
Timeline
CLIENT SERVICE OFFICER
CALBANK PLC
03.2015 - Current
DIRECT SALES EXECUTIVE
CALBANK PLC
10.2011 - 08.2012
Bachelor of Arts - Human Resources Management
METHODIST UNIVERSITY COLLEGE
DIPLOMA - Hospitality
TAMALE TECHNICAL UNIVERSITY
. Fundamentals of Agile Project Management
. Dynamics of Information Security Management Systems (ISMS)
. Google Cybersecurity
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