Summary
Overview
Work History
Education
Skills
Languages
Timeline

Suleman Quainoo Iddrisu

TAKORADI,GHANA

Summary

A self-motivated and energetic person with high commitment to duty. Highly interested in developing my career in various disciplines such as Development works, Banking, Event Management, Front office, Teaching and Research etc .

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work History

Client Service Officer

CAL Bank PLC
TAMALE BRANCH, GHANA
04.2023 - Current
  • Trained staff on operating procedures and company services.
  • Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
  • Capitalised on upsell opportunities with new and potential customers.
  • Improved customer service initiatives by streamlining sales and order management processes.

Guest House Caretaker

CAL Bank PLC Limited
TAMALE BRANCH, GHANA
01.2019 - Current
  • Performed daily opening and closing duties, paying close attention to guest(s) and their needs at all times.
  • Enabled efficient site operations by correctly maintaining and ordering food supplies and amenities.

Teller

CAL Bank PLC
TAMALE BRANCH , GHANA
09.2022 - 04.2023
  • Properly processed deposits, withdrawals and payments for customers daily.
  • Identified and resolved financial discrepancies and escalated critical errors to my immediate supervisor.
  • Assist count customers with bulk cash.
  • Assist with ATM daily replenishment.
  • Prepare ATM weekly report.

Sales assistant

CAL Bank PLC
TAMALE BRANCH, GHANA
11.2021 - 09.2022
  • Sales (business development unit)
  • Account opening and marketing of the bank(s) product
  • Persuasive speaking skills and improving customer experience.

Teacher

Golden Gate Senior High School
TAKORADI , GHANA
01.2018 - 01.2019
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
  • Designed innovative teaching techniques that earned positive feedback by school management.
  • Planned and organised classrooms that consistently facilitated positive learning experience.

Teacher

Supomu Dunkwa Methodist Junior High School
SUPOMU-DUNKWA, GHANA
08.2017 - 09.2018
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.

Waiter/Bartender (Part time)

Bombay Spice Indian Restaurant
TAKORADI, GHANA
01.2016 - 01.2017
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.


Education

Master of Science - MSc HOSPITALITY AND TOURISM MANAGEMENT

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, TAMALE CAMPUS, GHANA
01.2024 -

Bachelor of Technology - Hospitality Management

Takoradi Technical University, TAKORADI, GHANA
08.2017 - 11.2019

HND - Catering and Institutional Management

Takoradi Technical University, TAKORADI, GHANA
08.2014 - 05.2017

NAPTEX - HOME ECONOMICS

Takoradi Technical Institute, TAKORADI, GHANA
08.2009 - 05.2013

Skills

  • PERSONAL SKILLS AND QUALITIES
  • Strong leadership and interpersonal skills - Teamwork
  • Ability to work for long hours with minimum supervision
  • Excellent writing, communication and presentation skills
  • IT skills, Proficiency in Microsoft Office specifically Excel, Word, PowerPoint and Outlook
  • Effective problem solver
  • Planning and organizational skills
  • Sales proficiency
  • Customer relations

Languages

English
Fluent
Fantse
Native

Timeline

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY - Master of Science, MSc HOSPITALITY AND TOURISM MANAGEMENT
01.2024 -
Client Service Officer - CAL Bank PLC
04.2023 - Current
Teller - CAL Bank PLC
09.2022 - 04.2023
Sales assistant - CAL Bank PLC
11.2021 - 09.2022
Guest House Caretaker - CAL Bank PLC Limited
01.2019 - Current
Teacher - Golden Gate Senior High School
01.2018 - 01.2019
Teacher - Supomu Dunkwa Methodist Junior High School
08.2017 - 09.2018
Takoradi Technical University - Bachelor of Technology, Hospitality Management
08.2017 - 11.2019
Waiter/Bartender (Part time) - Bombay Spice Indian Restaurant
01.2016 - 01.2017
Takoradi Technical University - HND, Catering and Institutional Management
08.2014 - 05.2017
Takoradi Technical Institute - NAPTEX, HOME ECONOMICS
08.2009 - 05.2013

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Suleman Quainoo Iddrisu