Suleman Quainoo Iddrisu
TAKORADI,GHANA
Summary
A self-motivated and energetic person with high commitment to duty. Highly interested in developing my career in various disciplines such as Development works, Banking, Event Management, Front office, Teaching and Research etc .
Overview
8
8
years of professional experience
9
9
years of post-secondary education
Work history
Client Service Officer
CAL Bank PLC
TAMALE BRANCH, GHANA
2023.04 - Current
- Trained staff on operating procedures and company services.
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Capitalised on upsell opportunities with new and potential customers.
- Improved customer service initiatives by streamlining sales and order management processes.
Guest House Caretaker
CAL Bank PLC Limited
TAMALE BRANCH, GHANA
2019.01 - Current
- Performed daily opening and closing duties, paying close attention to guest(s) and their needs at all times.
- Enabled efficient site operations by correctly maintaining and ordering food supplies and amenities.
Teller
CAL Bank PLC
TAMALE BRANCH , GHANA
2022.09 - 2023.04
- Properly processed deposits, withdrawals and payments for customers daily.
- Identified and resolved financial discrepancies and escalated critical errors to my immediate supervisor.
- Assist count customers with bulk cash.
- Assist with ATM daily replenishment.
- Prepare ATM weekly report.
Sales assistant
CAL Bank PLC
TAMALE BRANCH, GHANA
2021.11 - 2022.09
- Sales (business development unit)
- Account opening and marketing of the bank(s) product
- Persuasive speaking skills and improving customer experience.
Teacher
Golden Gate Senior High School
TAKORADI , GHANA
2018.01 - 2019.01
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Designed innovative teaching techniques that earned positive feedback by school management.
- Planned and organised classrooms that consistently facilitated positive learning experience.
Teacher
Supomu Dunkwa Methodist Junior High School
SUPOMU-DUNKWA, GHANA
2017.08 - 2018.09
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
Waiter/Bartender (Part time)
Bombay Spice Indian Restaurant
TAKORADI, GHANA
2016.01 - 2017.01
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
Education
Master of Science - MSc HOSPITALITY AND TOURISM MANAGEMENT
2024.01 -
Bachelor of Technology - Hospitality Management
2017.08 - 2019.11
HND - Catering and Institutional Management
2014.08 - 2017.05
NAPTEX - HOME ECONOMICS
2009.08 - 2013.05
Skills
- PERSONAL SKILLS AND QUALITIES
- Strong leadership and interpersonal skills - Teamwork
- Ability to work for long hours with minimum supervision
- Excellent writing, communication and presentation skills
- IT skills, Proficiency in Microsoft Office specifically Excel, Word, PowerPoint and Outlook
- Effective problem solver
- Planning and organizational skills
- Sales proficiency
- Customer relations
Languages
English
Fluent
Fantse
Native
Timeline
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY - Master of Science, MSc HOSPITALITY AND TOURISM MANAGEMENT
2024.01 -
Client Service Officer - CAL Bank PLC
2023.04 - Current
Teller - CAL Bank PLC
2022.09 - 2023.04
Sales assistant - CAL Bank PLC
2021.11 - 2022.09
Guest House Caretaker - CAL Bank PLC Limited
2019.01 - Current
Teacher - Golden Gate Senior High School
2018.01 - 2019.01
Teacher - Supomu Dunkwa Methodist Junior High School
2017.08 - 2018.09
Takoradi Technical University - Bachelor of Technology, Hospitality Management
2017.08 - 2019.11
Waiter/Bartender (Part time) - Bombay Spice Indian Restaurant
2016.01 - 2017.01
Takoradi Technical University - HND, Catering and Institutional Management
2014.08 - 2017.05
Takoradi Technical Institute - NAPTEX, HOME ECONOMICS
2009.08 - 2013.05