STEPHEN MARFO
Afienya,Greater Accra Region
Summary
A result driven, committed, and articulate medical representative with excellent communication skills and a high level of customer commitment, with over ten (10) years working experience in the industry, possess specialized knowledge in sales, marketing and inventory control.
Multi-skilled with the ability to plan and manage territory whilst maintaining and developing existing and new customers through ethical sales methods and consistent high customer service. Having the ability to succeed in a demanding sales environment.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Medical Representative
Ernest Chemists Ltd
Accra , Greater Accra Region
08.2021 - Current
- Established strong relationships with healthcare professionals and other stakeholders to create more avenue for product awareness to patronage by 35%
- Researched competitor's medications and their respective market performances
- Making appointments with physicians, chemists and other medical specialists in order to market company-supplied pharmaceuticals
- Presented new product lines to key medical and healthcare professionals.
- Negotiated profitable sales contracts to achieve revenue targets.
- Handled customer queries and complaints using analytical and diplomatic approach.
Medical Representative
OA&J Pharmaceuticals Ltd
Accra , Greater Accra Region
06.2019 - 08.2021
- Promoted products by pitching sales presentations to target market
- Developed and implemented strategies to increase market share by 25%
- Constantly evaluated market penetration of product
- Maintained efficient revenue collection system thereby increasing revenue by 45%
- Preparation of Monthly/Weekly/Daily Plan, (Implementing, Monitoring, Evaluating and Reviewing)
- Built rapport with new and existing customers to boost client retention.
Medical Representative
Tobinco Pharmaceuticals Ltd
Volta Region
03.2012 - 06.2019
- Assisted in general sales of company's product
- Implemented marketing plans and strategies
- Created strong relationship with clients that led to direct access and priority sales for all new products by 30%
- Proficient at developing and maintaining client relationships and assisting clients with finding right products for their practice
- Developed new channels for sales and organizing territory sales promotion.
- Evaluated sales performance to determine progress.
- Presented new product lines to key medical and healthcare professionals.
- Exceeded sales targets by 25% through consistent customer engagement.
Sales & Marketing Executive
Dizengoff (Gh.) Ltd
Accra , Greater Accra Region
01.2008 - 03.2012
- Prospected and sold corporate business services and products to clients
- Undertook market research to gain competitive advantage.
- Manage over 20 customers calls per day to arrange meetings with potential customers to prospect for new business.
- Worked with sales team to solicit and sell products and services to potential clients.
- Liaising with customers to check progress of existing orders.
- Drove improvement of quality and customer service standards, maintaining client satisfaction scores.
- Increased Sales by 25%
Sales Executive
Forewin Gh. Ltd
Accra , Greater Accra Region
05.2001 - 02.2003
- Handled the provision of information on product to regional manager.
- Enhanced presence and visibility of company's product in market.
- Gathered market and customer information.
- Prepared stock and sales report to regional sales manager.
- Built long-term relationships with customers and generated referrals from existing clients thereby increasing sales volume by 40%
- · Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Generated new leads and opportunities to maximise revenue.
Marketing Executive
Chemkoat Ltd
Tema , Greater Accra Region
03.2005 - 01.2008
- · Maintained and updated customers data bases.
- Undertook quality assurance check for customer satisfaction.
- Arranged for effective distribution of marketing materials
- Prospected for new customers, to already existing ones.
- Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
- Identified new customer segments and target audiences to expand reach.
Education
Bachelor of Science - Procurement and Logistics
Ghana Communication Technology University
Accra 09.2018 - 11.2022
Certificate - Sales & Marketing
Nest of Ideas Consulting Ltd.
Volta Region2014
Participated in Volta Sector Medical Rep. Training And Development At HO Organized By Management of Tobinco Pharm. Ltd (Developing Versatility in The Work Place) -
Tobinco Pharmaceutical Ltd.
Volta Region2012
Certificate - Insurance
Provident Insurance Company Ltd.
Accra2007
Certificate - MS Office Suite
Telegent Computer Training Centre
Accra2006
S.S.S Certificate - Technical (Metal Work)
Suhum Secondary Technical School
Eastern Region 02.1997 - 11.1999
Skills
- Effective communication and presentation skills
- Strong interpersonal and networking skills
- Self-confidence with strong drive to achieve result
- Proficiency in Ms Word and Excel
- Persuasion and negotiation
- Market research
- Persuasive selling
- Post-sales support
- Prospecting
- Marketing campaigns
- Cold calling and prospecting
Languages
English
Fluent
Twi
Native
French
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Representative
Ernest Chemists Ltd
08.2021 - Current
Medical Representative
OA&J Pharmaceuticals Ltd
06.2019 - 08.2021
Bachelor of Science - Procurement and Logistics
Ghana Communication Technology University
09.2018 - 11.2022
Medical Representative
Tobinco Pharmaceuticals Ltd
03.2012 - 06.2019
Sales & Marketing Executive
Dizengoff (Gh.) Ltd
01.2008 - 03.2012
Marketing Executive
Chemkoat Ltd
03.2005 - 01.2008
Sales Executive
Forewin Gh. Ltd
05.2001 - 02.2003
S.S.S Certificate - Technical (Metal Work)
Suhum Secondary Technical School
02.1997 - 11.1999
Certificate - Sales & Marketing
Nest of Ideas Consulting Ltd.
Participated in Volta Sector Medical Rep. Training And Development At HO Organized By Management of Tobinco Pharm. Ltd (Developing Versatility in The Work Place) -
Tobinco Pharmaceutical Ltd.
Certificate - Insurance
Provident Insurance Company Ltd.
Certificate - MS Office Suite
Telegent Computer Training Centre
1. Mr. Bright Kwame Amoh
Chief Executive Officer Braimoh Service & Supply
Tel: 024-8928309 / 024-2925048
2. Mr. Michael Owusu-Kyei
(Lecturer)
Ghana Communication Technology University
Tel: 024-4182785
3. Mr. Senyo Addo
Customer Relationship Manager
Absa Bank Ltd. (Spintex)
Tel: 0244-506061
Accomplishments
- Successfully increased market share by 30% for two new products in the first six months of release.
- Increase sales volume 68% over one (1) year
- Awarded and ranked the Best Rep., in 2016
- Successfully promoted and increased the sales volume 60% of Lawash (a feminine wash) products
Certification
1. Mr. Bright Kwame Amoh
Chief Executive Officer Braimoh Service & Supply
Tel: 024-8928309 / 024-2925048
2. Mr. Michael Owusu-Kyei
(Lecturer)
Ghana Communication Technology University
Tel: 024-4182785
3. Mr. Senyo Addo
Customer Relationship Manager
Absa Bank Ltd. (Spintex)
Tel: 0244-506061
Interests
HOBBIES AND INTEREST, I enjoy reading books, solving puzzle, and socializing with friends and family, also enjoy playing football/soccer because this sport keeps me fit, challenge my physical limits and strength my team working skills.
HOBBIES AND INTEREST
I enjoy reading books, solving puzzle, and socializing with friends and family. I also enjoy playing football/soccer because this sport keeps me fit, challenge my physical limits and strength my team working skills.
Extra Curriculum Activities
- 2020 to Current; A Member of the Organizing Board - Jesus's The Way Ministries
- 2019 to Current; Warfare Chairman - Jesus's The Way Ministries
- 2017-2021; NPP Polling Station Executive (Chairman, Kiddie Care Polling Station)
HOBBIES AND INTEREST
I enjoy reading books, solving puzzle, and socializing with friends and family. I also enjoy playing football/soccer because this sport keeps me fit, challenge my physical limits and strength my team working skills.
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