THEOPHILUS TEI AYANOU
Afienya Newland,Greater Accra Region
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritizing greater organizational efficiency.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
HEAD
EMS
Accra, Greater Accra Region
08.2022 - Current
- Efficiently managed EMS operations and coordinated with other Postal Administration to improve delivery
- Championed goal setting and instilled culture of ongoing professional development to motivate workforce.
- Secured high satisfaction rates by going extra mile to cater to specific operational needs.
- Manage the day to day activities of EMS operations
- Liaised between Ghana Post, Other Administrations and the EMS Cooperative Body
- Formulated training and development programmes to capture measurable improvements.
Executive Vice Chairman
Ghana Post Cooperative Union
Kumasi, Ashanti Region
01.2017 - Current
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Spearheaded development and delivery of future product offerings based on in-depth market research.
Regional Director
Ghana Post Company Limited
Takoradi, Western Region
01.2018 - 08.2022
- Cultivated rapport with diverse vendor network, driving revenue and reducing expenditures.
- Established and maintained operational standards for 28 locations across region.
- Implemented change management and network restructuring strategies to address underperforming areas.
- Achieved high market share in the postal industry by developing and executing dealer event-orientated marketing promotions.
- Improved branding initiatives, implementing strategic marketing campaigns to maximise engagement.
- Managed brand image to increase inline exposure and bolster target audience engagement.
District Manager
GHANA POST COMPANY LIMITED
Kumasi, Ashanti Region
11.2011 - 12.2018
- Adjudge the Best District Manager for the year 2017
- Grew annual revenue by 100% with targeted sales and marketing strategy.
- Managed team of 54 staff, driving performance with motivational strategies to exceed sales targets.
- In-depth knowledge of operational duties coupled with good customer relations and leadership styles doubled the patronage of services
Post Master
Ghana Post Company Limited
Kumasi, Ashanti Region
05.2002 - 01.2011
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Drove mail delivery vehicles safely and responsibly, representing company's brand with continued professionalism.
- Provided faultless levels of customer service, building trusted relations for optimized brand reputation.
- Handled packages with care to maintain product integrity, reporting issues of damage through Mail Irregularity Report
Committee member
KNUST
Kumasi, Ashanti Region
08.2009 - 04.2010
- School of Business Student Association
- Read agenda and prepared materials and documents for meeting.
- Oversaw operations of daily management to manage growth and activity.
- Prepared reports to entail finance and operations of organisation.
Education
Master of Business Administration - Management Consultant
Chartered Institute Of Management Consultants
Greater Accra 01.2020 - 02.2021
MSc - Microfinance
BSc - Business Administration (Banking and Finance
Kwame Nkrumah University Science and Technology
Basic Postal Duties - communication
Ghana Post Training School
03.2003 - 06.2003
Association of Chartered Certified Accountants (ACCA-UK - ACCOUNTANCY
SELF STUDY
Greater Accra 06.2003 - 12.2005
WASSCE - AGRICULTURAL SCIENCE
Aggrey memorial Zion secondary school
Cape Coast, Central Region 08.1997 - 12.1999
Skills
- Ability to drive (Valid driver's license)
- Computer Skills
- Proficient in using computer in Microsoft Word, Excel, Power Point and internet usage
- Relationship management
- Budget supervision
- Performance improvements
- Strategic planning
- Motivational leadership style
- Team Bonding
- Verbal and written communication
- Team Training
- Group facilitation
Interests
Hobbies and interest
, Listen to radio talk programmes, Reading books that challenge my mind, Football, meeting people and making new friends.
Additional Information
- Kaneshie Cell phone:
Languages
English
Advanced
Timeline
HEAD
EMS
08.2022 - Current
Master of Business Administration - Management Consultant
Chartered Institute Of Management Consultants
01.2020 - 02.2021
Regional Director
Ghana Post Company Limited
01.2018 - 08.2022
Executive Vice Chairman
Ghana Post Cooperative Union
01.2017 - Current
District Manager
GHANA POST COMPANY LIMITED
11.2011 - 12.2018
Committee member
KNUST
08.2009 - 04.2010
Association of Chartered Certified Accountants (ACCA-UK - ACCOUNTANCY
SELF STUDY
06.2003 - 12.2005
Basic Postal Duties - communication
Ghana Post Training School
03.2003 - 06.2003
Post Master
Ghana Post Company Limited
05.2002 - 01.2011
WASSCE - AGRICULTURAL SCIENCE
Aggrey memorial Zion secondary school
08.1997 - 12.1999
MSc - Microfinance
BSc - Business Administration (Banking and Finance
Kwame Nkrumah University Science and Technology
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