Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Nipaah

Koforidua

Summary

Detail-oriented Medical Counter Assistant with 5 years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. I am reliable in managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology.

Overview

6
6
years of professional experience

Work History

Medical Counter Assistant

Dryden Pharmacy
01.2019 - 12.2021
  • Enhanced customer satisfaction by providing efficient and courteous service at the counter.
  • Streamlined order processing for faster turnaround times, resulting in increased daily sales.
  • Maintained a clean and organized workspace to ensure smooth operations and an enjoyable customer experience.
  • Enhanced customer satisfaction by answering questions and addressing concerns about medications in a timely manner.
  • Improved patient outcomes by providing accurate medication and dosage information to the pharmacist.
  • Ensured proper medication storage, maintaining optimal inventory levels for efficient pharmacy operations.
  • Prepared prescription orders accurately and efficiently, resulting in increased customer satisfaction and loyalty.

Medical Counter Assistant

Franeva Pharmacy
01.2017 - 12.2018
  • Reduced wait times for customers by streamlining the prescription filling process.
  • Collaborated with pharmacists to resolve medication discrepancies, ensuring patient safety and wellbeing.
  • Maintained up-to-date knowledge of pharmaceutical industry trends, enhancing job performance and expertise.
  • Provided excellent customer service during high volume periods, effectively managing multiple tasks simultaneously.
  • Developed strong relationships with patients and healthcare providers through clear communication and empathy.

Medical Counter Assistant

Excel Pharmacy
01.2016 - 12.2016
  • Improved patient understanding by providing thorough medication counseling and answering questions in a clear manner.
  • Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
  • Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
  • Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients.
  • Collaborated with pharmacists to review and clarify prescriptions, preventing potential medication errors or drug interactions.

Education

GED -

Avenue Chemists Training School
Accra
10.2016

High School Diploma -

Presbyterian Senior High
Accra
06.2008

No Degree -

New Page Primary School
Accra
04.2005

Skills

  • Computer literacy
  • Stock replenishment
  • Physical stamina
  • Cross-selling techniques
  • Multitasking capabilities
  • Sales techniques
  • Cash handling proficiency
  • Workplace safety
  • Task prioritization
  • Problem-solving abilities
  • Complaint handling
  • Cleanliness maintenance
  • Record keeping
  • Data entry accuracy
  • Customer service excellence

Timeline

Medical Counter Assistant

Dryden Pharmacy
01.2019 - 12.2021

Medical Counter Assistant

Franeva Pharmacy
01.2017 - 12.2018

Medical Counter Assistant

Excel Pharmacy
01.2016 - 12.2016

GED -

Avenue Chemists Training School

High School Diploma -

Presbyterian Senior High

No Degree -

New Page Primary School

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Sandra Nipaah