Samuel Amesawu
North Kaneshie
Summary
I am eager to take on a challenging role within a reputable, dynamic organization where I can contribute to its success while growing professionally. I am enthusiastic about learning and gaining experience, consistently striving for excellence and embracing new challenges in today's competitive business landscape.
Overview
12
12
years of professional experience
Work History
User Care Agent
Hubtel Ghana
06.2023 - Current
- Provide customer support over the phone to address and resolve issues related to the usage of our services
- Resolve customer complaints through chat, email, or social media platforms, ensuring the issue is addressed and the customer is satisfied with our services
- Oversee customer transactions to ensure successful processing or initiate a refund for the sender in case of any issues
Field Officer
GODSWILL ENTERPRISE
04.2021 - 05.2023
- Ensure depositing all cash after daily collections
- Conduct client re-briefing during loan release
- Submission of monthly accomplishment reports to the manager
- Attend all training activities
Assistant Officer- Contract
GHANA SHIPPERS’ AUTHORITY
08.2019 - 08.2019
- Collection and tagging of export/import manifest
- Calculation of Manifest and freight
- Collection of vessels boarding information from the Customs boarding office
- Drafting of service charge cover letters
- Assisting in the compilation of monthly and quarterly departmental reports
- Conducting Port Survey and reporting
- Preparing and dispatching of service charge debit notes to shipping lines
- Performing Duties
- Data entry and records management
- Photocopying of document
- Filing of document
National Service Personnel
GHANA SHIPPERS’ AUTHORITY
09.2018 - 07.2019
- Collection and tagging of export/import manifest
- Calculation of manifest and freight
- Collection of vessels boarding information from the Customs boarding office
- Drafting of service charge cover letters
- Assisting in the compilation of monthly and quarterly departmental reports
- Preparing and dispatching of service charge debit notes to shipping lines
- Performing Duties
- Data entry and records management
- Photocopying of document
- Filing of document
Teacher
RATHUIL INTERNATIONAL
09.2014 - 03.2017
- Teaching Mathematics and Integrated Science
- Creating suitable environment for studies
- Mentoring
Teacher
Vicar Trust Foundation
10.2012 - 07.2014
- Teaching Mathematics and Integrated Science
- Creating suitable environment for studies
- Mentoring
Education
Bachelor of Arts - Banking and Finance
CENTRAL UNIVERSITY
07.2019
Certificate - Microsoft Office 2007
NIIT
04.2011
West African Secondary School Certificate Examination -
JUABOSO SENIOR SECONDARY
01.2008
Skills
- Communication Skills
- Interpersonal skills
- Computer skills
- Proficiency in MS Office
- MS Word
- Power Point
- Excel
- Internet applications
- GCNET
Attributes
- Flexible in performing different duties.
- Ability to manage my time efficiently.
- Perseverance in achieving objectives.
- Exceptional team player.
Personal Information
- Date of Birth: 04/04/90
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Single
Hobbies and Interests
- Music
- Travelling
- Browsing the internet
Timeline
User Care Agent
Hubtel Ghana
06.2023 - Current
Field Officer
GODSWILL ENTERPRISE
04.2021 - 05.2023
Assistant Officer- Contract
GHANA SHIPPERS’ AUTHORITY
08.2019 - 08.2019
National Service Personnel
GHANA SHIPPERS’ AUTHORITY
09.2018 - 07.2019
Teacher
RATHUIL INTERNATIONAL
09.2014 - 03.2017
Teacher
Vicar Trust Foundation
10.2012 - 07.2014
Certificate - Microsoft Office 2007
NIIT
West African Secondary School Certificate Examination -
JUABOSO SENIOR SECONDARY
Bachelor of Arts - Banking and Finance
CENTRAL UNIVERSITY
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