Paul Opoku-Nkrumah
Greater Accra
Summary
Accra, Ghana WA Skills Good in creativity, coordination, communication, organization and good time management skills Proficient in HRIS software implementation, configuration, and maintenance Expertise in managing and optimizing HR databases and information systems Resource Allocation Strong data analysis and reporting skills using HRIS tools Ability to create and customize HRIS reports and dashboards Knowledgeable in HR metrics and analytics for data-driven decision-making Skilled in troubleshooting and problem-solving for HRIS-related issues Experienced in integrating HRIS with other business systems Familiar with data security and privacy measures for HR information Understanding of HRIS upgrades and system enhancements Skillful in providing training and user support for HRIS functionalities Proficient in employment laws, regulations, and compliance Skilled in developing and implementing HR policies and procedures Effective talent acquisition and recruitment strategies Conducts performance management and employee evaluations Expert in employee relations, conflict resolution, and disciplinary processes Proficient in designing and delivering training and development programs Competent in compensation and benefits administration HR data analysis and reporting skills Proficient in strategic workforce planning and talent management Excellent communication and interpersonal skills Strong leadership and team management abilities Experienced in change management and organizational development Possessing project management skills for HRIS implementation projects Attention to detail and accuracy in data entry and system management Keen on continuous learning and staying updated on HR technology trends Highly accomplished professional with a solid record of accomplishment of 15 years in diverse industries, including telecommunication, waste management, transport and logistics, hospitality, financial services, production, insurance, and printing. Adept in administration, Human Resources, and HR Information Systems, and renowned for delivering results. Successfully spearheaded the implementation of ERP systems (i.e. Microsoft NAV, MS Dynamics 365, Oracle Fusion, SmartHCM, Achieve Payroll, Sage, etc.) for over 60 businesses. Possesses remarkable adaptability, an exceptional work ethic, and outstanding interpersonal abilities. Demonstrates the capacity to excel independently and swiftly acquire new skills. Enthusiastic and driven, actively pursuing fresh challenges with fervor.
Overview
16
16
years of professional experience
Work History
Senior Business Solution Officer
Jospong Group of Companies, Adjiringanor
Legon, Accra
10.2016 - Current
- In-Charge HR and Payroll Systems (Microsoft Dynamics Navision & Oracle Fusion ERP HRIS Lead)
- Overall responsibility for managing and developing HR Portals and innovative HR Management Information Systems (HRMIS) and Enterprise Resource Planning Software (ERP)
- Monitoring system performance, triaging and prioritizing issues, and coordinating system releases
- Facilitating the process of gathering and prioritizing tool and process feedback from key HR Services stakeholders in partnership with program subject matter experts, vendors, and engineering partners
- Providing operational analysis and infrastructure during planning stages of new project proposals
- Developing business cases and collaborating with HR Program Owners for as-is/to-be business process documentation to support planning and design stages of new product development
- Translating business needs into requirements in coordination with HR program owners and providing sign-off with Engineering, including system configuration for core systems
- Leading and coordinating User Acceptance Testing (UAT) processes, including scenario and test case generation, end-user testing logistics, testing execution, and business sign-off
- Accountable for managing production issue intake, investigation, triage, and prioritizing bug fixes and enhancement requests, working with Engineering, Program Owners, and HR Services
- Developing exchange-to-exchange system (E2E) production KPIs, working with Engineering partners to ensure that E2E monitoring (i.e., Data and systems) are in place
- Providing input into the global framework for planning, release, and sustain in partnership across all the Solution Managers
- Ensuring data privacy and security documentation is effective and in place at all times and any changes or new enhancements go through privacy reviews as required
- Acting as Data Custodian for data subject requests and inquiries
- Conducting training for new users of ERPs/HRMIS Software, including handholding support
- Committed to one-on-one support and providing time-bound remote assistance when users have challenges, including Jospong Group of Companies Subsidiaries HR managers and business heads
- Ability to detect systems issues, read and understand errors, and provide solutions for users
- Hands-on competency in reporting and analytics of HR information into a meaningful dashboard for decision-making.
Assistant HR Manager
WaterHealth Ghana Ltd, Dzorwulu
Accra
04.2016 - 09.2016
- In summary, I play a crucial role in supporting the Human Resources team and contributing to the overall success of the organization in various HR functions, including recruitment, employee relations, performance management, Training, and compliance such as follows:
- Develop employee orientation and training programs for new hires
- Assist in employee recruitment, hiring, and interview processes
- Suggest promotions and wage increases according to employee performance
- Handle employee discipline and termination to address policy infractions
- Align HR policies with federal and local regulations
- Conduct employee performance reviews and implement corrective actions to increase productivity
- Schedule meetings with employees to address concerns and grievances
- Organize employee directories and update individual contact information
- Help with employee transfers and referrals
- Launch wellness plans to reduce stress, boost morale, and increase productivity
- Liaise between management and employees by relaying work information, adjustments, and grievances
- Prepare presentations to company executives regarding employee performance and retention trends
- Create staff teams based on employee strengths and make adjustments to promote overall productivity
- Create and implement employee retention strategies
- Launch an innovative incentive program to achieve a low turnover rate in a highly competitive market
- Attend conferences, workshops, and special events to recruit qualified candidates for the company
- Manage compensation, insurance, and vacation days within employee benefits programs
- Report on workplace health and safety compliance to superiors
- Research industry trends to inform compensation and performance strategies
- Schedule random drug testing for employees to diminish regulatory risks
- Negotiate collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Human Resource Assistant
Alliance Waste Ltd
Roman Ridge, Accra
05.2014 - 04.2016
- Develops and maintains a human resources system that meets top management information needs
- Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization
- Ensures consistencies in HR processes
- Align HR activities with the labor law and ensures policies, procedures, and reporting are in compliance
- Recruits, interviews, tests, and selects employees to fill vacant positions
- Plans and conducts new employee orientation to foster a positive attitude toward company goals
- Keeps records of benefits plans participation such as insurance and pension plans, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
- Coordinates HR and management activities and support, including interviewing, hiring, training, employee engagements, performance reviews, promotions, safety, and terminations
- Monitors scheduled absences such as holidays or travels and coordinates actions to ensure continuity of services
- Conducts wage surveys within competitive industries/labor market to determine competitive wage rates
- Prepares employee separation notices and related documentation and conducts exit interviews to determine reasons behind separations
- In charge of planning, budgeting, and coordinating monthly durbar for all employees
- Provides inputs for preparing the budget of human resources operations and performs other duties assigned
- Assists candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork
- Assists with planning, organizing and coordinating company events
- Create, organized and maintained employee personnel files to keep sensitive data secure
- Guide new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Human Capital Coordinator
Teletech Ghana, Vodafone Call Center, Human Capital
High Street, Accra
10.2010 - 05.2014
- Responsible for managing and maintaining administrative databases and software systems
- Ensuring data accuracy and integrity
- Assisting in coordinating the procurement process and ordering office supplies
- Maintaining inventory tracking for office supplies and equipment
- Managing the company's terminations and staff attrition reports
- Handling sensitive employee departures with confidentiality
- Solely responsible for safeguarding employees and company files, ensuring confidentiality
- Operating office equipment like photocopiers, printers, and scanners to manage documents
- Utilizing Oracle HRM software to assign unique employee identification numbers to new recruits
- Managing personal data of over 300 employees in Oracle HR system
- Ensuring data accuracy and compliance
- Acting as a liaison for employees, providing health insurance consulting and support
- Assisting with employee relations and resolving queries and problems
- Monitoring and facilitating employee-training initiatives
- Assisting in the management of employee safety and welfare programs
- Ensuring the administration of employee benefit plans accurately and confidentially
- Conducting benefit orientations and handling benefit enrollments
- Receiving and processing claims on behalf of employees, ensuring timely disbursement
- Overseeing the onboarding and termination processes, maintaining compliance with company policies
- Keeping and managing employment-related forms, verifying and updating records
- Maintaining strict confidentiality within the HR department
- Providing monthly payroll inputs and verifying legal deductions reports for approval
- Listening to employees' issues, conducting research, and resolving discrepancies
- Coordinating separation information and conducting exit interviews with departing employees
- Manage communication regarding employee orientation and open enrollment for benefits
- Explain human resources policies and procedures to employees
- Processing maternity leave requests and managing related records
- Serving as the primary contact for human resources and administration matters
- Initialize background checks for potential new hires
- Developing workflow charts for various HR processes and policies
- Assisting with training others on HR processes before implementation, upon approval.
PROJECT ASSISTANT, Trainer and ICT
Ghana Multimedia ICT Incubator Centre, GMIC
High Street, Accra
01.2008 - 01.2010
- Train public servants, new recruits, and businesses in the following areas:
- Customer Relation Management/Customer Care
- Data Entry
- Basic Computer & Microsoft Office (Excel, Word, PowerPoint, Publisher, Access, Outlook, etc
- Nationwide)
- Telemarketing, Internet Usage & Internet Research
- Repair and Service Computers, Install Computer Programmes and Accessories
- Assist in Monitoring Back-up Servers and Provide Updated Computer Antivirus
- Assist in General Administrative Work at the Ghana Business Incubator Centre
- Travel across the country to deliver Business Process and Outsourcing training
- Serve as a Facilitator and Correspondent for Community Information Centre in Ghana (Nationwide)
- Represent GMIC in various events, forums, conferences, and important meetings with a team
- Manage office documents, client's files, and personal files
- Successfully facilitated data entry training for the Electoral Commission of Ghana in the Brong-Ahafo Region and engaged for an additional 3 weeks' back office support during the 2008 Parliamentary and Presidential Election.
Education
Bachelor of Arts - Information Studies
UNIVERSITY OF GHANA
01.2017
High School Diploma - Business Process And, Telematics/CSR
TWENE-AMANFO SENIOR HIGH SCHOOL
Sunyani, Ghana01.2002
Some College (No Degree) - Business Process And Outsourcing
GHANA TELECOM UNIVERSITY COLLEGE
AccraSome College (No Degree) - HR Data Analytics
AIHR
Amsterdam, NetherlandsSome College (No Degree) - Human Resource And Administration Management
University of Ghana Business School
Legon, AccraSkills
- MANAGEMENT DEVELOPMENT AND PRODUCTIVITY INSTITUTE
- Ministries, Accra, Ghana
- Languages
- English: First Language
- LinkedIn, Profiles
Affiliations
Member, Alumni Association of University of Ghana
Member, Alumni Association of HR Professional
Accomplishments
- Course Title:
- Talent Development
- Date: 2023
- Organization: KNUST / Jospong Academy
- Course Title:
- Oracle Fusion ERP HCM & Payroll
- Date: 2022
- Organization: Bait Consult
- Course Title:
- MySQL Server 2016 (Database Development)
- Date: 2018
- Organization: GIMPA (Ghana Institute of Management and Professional Studies)
- Course Title:
- ERP Microsoft Navision Champions Training (HR & Payroll)
- Date: 2014-2016
- Organization: DevApps Limited (Microsoft Partner, GH)
- Course Title:
- Effective Human Resource Management
- Date: 2014
- Organization: University of Ghana Business School
- Course Title:
- Management Information Systems Training (MIS)
- Date: 2010
- Organization: IBit Soft Consult
- Course Title:
- MS Office 2010/ MS Windows 7
- Date: 2010
- Organization: Microsoft / IPMC
- Course Title:
- Capacity Development in ICT
- Entrepreneurship Skill
- Date: 2009
- Course Title:
- Open Source Software and Computer Hardware
- Date: 2009
- Organization: InfoWorld Consult
- Course Title:
- Administrative Procedures (UN Standard)
- Date: 2008
- Organization: Ghana Multimedia GMIC
- PAUL OPOKU-NKRUMAH
References
References
Nana Osei Bonsu Charles Esq.
(Formal Deputy Director, HR / Skills Development) GMIC/ ITES Secretariat (Information Technology Enable Services)
6th Floor Ghana House, C/o Ministry of Communication,
Mobile : +233 (0) 20 211 1004 / 24 424 3389 E-mail : nana.bonsu1233@gmail.com
Rosemary Essah-Aboagye Manager
Human Capital (HR) Teletech Ghana Ltd,
5th Floor, Ghana House, High Street Accra
Mobile: +233 – (0) 57 7702031 E-Mail : rosse_marry@yahoo.com
.
Interests
HOBIES:
, Listening to music, and playing bass guitar at Church.
Timeline
Senior Business Solution Officer
Jospong Group of Companies, Adjiringanor
10.2016 - Current
Assistant HR Manager
WaterHealth Ghana Ltd, Dzorwulu
04.2016 - 09.2016
Human Resource Assistant
Alliance Waste Ltd
05.2014 - 04.2016
Human Capital Coordinator
Teletech Ghana, Vodafone Call Center, Human Capital
10.2010 - 05.2014
PROJECT ASSISTANT, Trainer and ICT
Ghana Multimedia ICT Incubator Centre, GMIC
01.2008 - 01.2010
Bachelor of Arts - Information Studies
UNIVERSITY OF GHANA
High School Diploma - Business Process And, Telematics/CSR
TWENE-AMANFO SENIOR HIGH SCHOOL
Some College (No Degree) - Business Process And Outsourcing
GHANA TELECOM UNIVERSITY COLLEGE
Some College (No Degree) - HR Data Analytics
AIHR
Some College (No Degree) - Human Resource And Administration Management
University of Ghana Business School
Similar Profiles
George Edem Kojo BlavoGeorge Edem Kojo Blavo
Legal Officer at Jospong Group of CompaniesLegal Officer at Jospong Group of Companies
Baffour AgyemangBaffour Agyemang
Senior Compliance Manager at Jospong Group of CompaniesSenior Compliance Manager at Jospong Group of Companies
DINAH ABAKAH BOATENGDINAH ABAKAH BOATENG
Business Solutions Officer (Oracle Fusion 22D) at Jospong Group of CompaniesBusiness Solutions Officer (Oracle Fusion 22D) at Jospong Group of Companies