PATRICK NYAME
Accra
Summary
I am a results-driven IT professional with a BSc in Information Technology from Ghana Communication & Technology University (GCTU). With a strong background in database management, IT support, and software development, I am meticulous, resourceful, and passionate about technology. Committed to continuous learning and embracing new challenges, I am particularly enthusiastic about programming, robotics, and artificial intelligence. I am eager to leverage my skills and knowledge to make impactful contributions and advance in the IT field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Service
Fidelity Bank Ghana Ltd.
11.2023 - 10.2024
- Developed an SQL script to query specific columns and count resolved or closed tickets by each resolver in the OSP Ticket Application, facilitating end-of-week report generation used by the team.
- Created a VB Script to format Excel sheets and automate email distribution to all branches, improving communication efficiency.
- Initiated and led the Captured Card Automation Application project to streamline the workflow for processing captured card data.
- Resolved over 6,665 diverse customer card-related issues using the OSP Ticket Application, enhancing customer support and issue resolution.
- Dispatched over 7,078 cards for Fidelity Bank, foreign banks, and local banks, ensuring accurate and timely card distribution.
- Ensured data security and compliance by capturing and destroying more than 5,004 expired, damaged, and canceled bank cards.
- Monitored ATM statuses and gateways, ensuring continuous bank-wide ATM functionality by reporting issues to custodians during weekends.
Intern
Rhythex Consulting Ltd.
05.2023 - 06.2023
- Writing ACL (Audit Command Language) Scripts
- Installing software systems
- Identifying potential illegal financial activities using ACL
Web Developer
01.2018 - Current
- Created several web applications for clients
- Developed and implemented both front-end and back-end
- Aesthetic design intent
Education
First Class Honours - Bsc Information Technology
Ghana Communication & Technology University
Accra, Ghana01.2023
Diploma - Information Technology
Ghana Communication & Technology University
Accra, Ghana01-2019
West African Senior School Certificate Examination (WASSCE) -
Asanteman Senior High School
Kumasi, Ghana01.2018
Skills
- Problem Solving
- Troubleshooting
- Databases
- Programming
- Critical Thinking
- Software Best Practices
- Quick Study
- Flexibility
- Communication
- Creativity
Awards
- Overall Best Cumulative Weighted Average Student, 2022-2023, GHANA COMMUNICATION & TECHNOLOGY UNIVERSITY
- Overall Best Student, 2006, JAYCRIS EDUCATION CENTRE
Projects
- Initiated a Captured Card automation Application project to ensure the workflow for processing captured card data for Fidelity Bank
- Developed a fully functional web application for a barbering salon, capturing customer details, service requests, and assigning barbers/hairdressers. Included a report spooling feature to generate and manage reports efficiently.
Reference: www.geniusgroomingparlour.com
Certification
- Bsc Information Technology
- ISC2 CyberSecurity
- Networking
Languages
Fante
First Language
English
Advanced (C1)
C1
Hobbies and Interests
- Musician & Piano player
- Gamer
References
References available upon request.
Timeline
National Service
Fidelity Bank Ghana Ltd.
11.2023 - 10.2024
Intern
Rhythex Consulting Ltd.
05.2023 - 06.2023
Web Developer
01.2018 - Current
First Class Honours - Bsc Information Technology
Ghana Communication & Technology University
Diploma - Information Technology
Ghana Communication & Technology University
West African Senior School Certificate Examination (WASSCE) -
Asanteman Senior High School
Similar Profiles
HARRY KOJO AMEGASHIEHARRY KOJO AMEGASHIE
Relationship Manager, Commercial at Fidelity Bank Ghana Ltd.Relationship Manager, Commercial at Fidelity Bank Ghana Ltd.
Joseph BoyefioJoseph Boyefio
Legal Officer at Fidelity Bank Ghana LTDLegal Officer at Fidelity Bank Ghana LTD
FREDERICK LOGAHFREDERICK LOGAH
CUSTOMER SERVICE OFFICER (ENQUIRY) at FIDELITY BANK GHANA LIMITEDCUSTOMER SERVICE OFFICER (ENQUIRY) at FIDELITY BANK GHANA LIMITED
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store
Zan-nairah Napaga TahiruZan-nairah Napaga Tahiru
Senior Specialist Anaesthesiologist at Korle Bu Teaching HospitalSenior Specialist Anaesthesiologist at Korle Bu Teaching Hospital