Summary
Overview
Work History
Education
Skills
Proficiency
Developmenttrainingprograms
Teamsservedon
Personal Information
References
Hobbies and Interests
Professionalrecognition
Coursework
Timeline
Generic

Joseph Boyefio

Accra

Summary

Accomplished banking professional with extensive experience at Fidelity Bank Ghana LTD, specializing in retail Banking, sales, legal advisory, and customer relationship management. Proven track record of enhancing operational efficiency and boosting team performance. Proficient in Microsoft Office and exceptional interpersonal communication, consistently achieving significant income and liability targets. Career objectives focus on leveraging expertise to drive growth and innovation in the banking sector.

Overview

17
17
years of professional experience

Work History

Legal Officer

Fidelity Bank Ghana LTD
12.2023 - Current
  • Provide legal advisory services.
  • Drafting of agreements.
  • Litigation case management.
  • Review agreements and proffer a professional opinion.
  • Ensure compliance with covenants in various agreements, arrangements, standard, and non-standard banking and financial services documents.
  • Conduct due diligence.
  • Perform company secretariat assignments.
  • Communicate and establish a working relationship with stakeholders such as the law courts, the Bank of Ghana, the Registrar of Companies, etc.

Branch Communication Officer

Christ The Savior, NDC
05.2022 - Current

Political Experience

National Democratic Con gress
02.2017 - Current
  • I contributed both financially and actively worked with branch, ward executives, and the constituency to motivate the base of the party towards the 2020 presidential and parliamentary elections.

Collation Agent for Presidential

National Democratic Congress
Fomena
12.2024 - 12.2024

Branch Sales and Service Manager

Fidelity Bank Ghana LTD
07.2016 - 12.2023
  • In charge of one of the seven biggest service outlets of the bank.
  • Responsible for achieving the income target for my unit annually.
  • Responsible for achieving the liability targets of my unit annually.
  • Responsible for achieving the asset targets for my unit annually.
  • Responsible for initiating and implementing strategies for the achievement of my unit's trade and forex targets.
  • Responsible for initiating and implementing measures aimed at reducing my unit's cost-to-income ratio.
  • Responsible for ensuring strict compliance with the company's policies and standards.
  • Set up control measures to avoid income leakages.
  • Manage the performance of my team.
  • Organize team engagement sessions to enhance team bonding.

Polling Agent, Kumawu Bye-Election

National Democratic Congress
05.2023 - 05.2023

Member of Finance Committee, GT Accra

National Democratic Congress
02.2019 - 07.2020

Branch Manager

UT BANK
01.2014 - 06.2016
  • Acquiring new business and deepening existing customer relationships by working with customers to help make the right decisions with their businesses while explaining the financial services to them
  • Effectively executing lending and deposit sales, balance sheet management, and P&L analysis, while maintaining operational efficiency and providing the appropriate service standards in order to achieve the bank’s objectives.
  • Responsible for assessing the credit worthiness of various retail customers of the bank
  • Conducting periodic business calls to review client’s financial needs and opportunities
  • Responsible for marketing and selling credit facilities and other financial services offered by the bank to local, current, and prospective retail clients, all in line with the bank's objectives and policies.
  • Deposit drive
  • Ensure the customer service standards are set and maintained in line with the service quality standards of the bank
  • Carry out a comprehensive financial and non financial analysis on customers financial statement as part of a complete credit analysis report on new credit request, and renewal of existing ones
  • Drive the winning of new accounts for the branch
  • Drive the activation of dormant accounts
  • Manage the security and safety of the branch
  • Coordinates operational activities of the branch
  • Conduct coaching and counseling with team as and when necessary
  • Optimize and streamline existing systems, processes, and controls for cost-effective service delivery

Acting Operations Manager

UT Bank
02.2013 - 12.2013
  • Plan, organize, control and manage the branch resources to achieve profitability
  • Ensure customer satisfaction
  • Together with my team perform evaluation of objectives and targets set for the branch and staff members; explain variances; develop and implement required corrective actions
  • When required, and with appropriate justification, obtain approval to modify tariffs for competitive reasons
  • Ensure that Internal Control measures are properly followed
  • Prepare monthly branch profitability reports
  • Ensure that staff receive adequate training on the job
  • General Supervision of the banking hall

Operations Officer

UT Bank
08.2009 - 01.2013
  • General supervision of the banking hall
  • Help in the branch mobilisation drive
  • Supervise reconciliation officer and offer help when needed
  • Supervise all foreign operations at the branch
  • Authorise the days’ vouchers-Both cash and clearing
  • Organise snap-checks
  • Custodian of the vault key
  • Attend to customer enquiries and complaints
  • Ensure response to correspondence to the branch
  • Assist in marketing the bank’s products at the branch to prospective customers
  • Authorise payments by signing on cheques for cash, PO’s, BP’s as one of the bank signatories
  • Oversight responsibility for the head teller, tellers and customer service officers
  • Act in the absence of the branch manager

Customer Service Officer

UT Bank
08.2007 - 07.2009
  • Ensure that all requests from customers are promptly delivered to the appropriate officer
  • Ensure that KYC requirements for account opening are met at all times
  • Record and resolve customer complaints within a maximum of three(3) days
  • Cross sell bank’s/group’s products to existing and potential customers

Education

Professional (Final Level One) - Taxation

Chartered Institute of Taxation, Ghana
06-2024

Qualifying Certificate - Law

Ghana School of Law
11-2022

LLB - Bachelor of Laws

Ghana Institute of Management & Public Admin.
05-2019

MBA - Finance

Methodist University College
07-2013

BA - Social Science

University of Cape Coast
06-2005

Skills

  • Microsoft Office
  • Excel
  • Legal advice
  • Corporate law
  • Contract drafting
  • Corporate governance
  • Customer service
  • Resource allocation
  • Business planning
  • Budget management
  • Interpersonal communication
  • Crisis management
  • Teamwork and collaboration
  • Performance management
  • MS office
  • Positive attitude
  • Customer relationship management
  • Sales strategy
  • Verbal and written communication
  • Word
  • PowerPoint

Proficiency

  • Microsoft office (Literate in Excel, Word, PowerPoint)

Developmenttrainingprograms

  • Corporate and Retail Law
  • Branch Profitability Management
  • Principles of Banking and Finance
  • KYC and Anti money laundering (Organized by the National Banking College)
  • Service Excellence Orientation Program.
  • A Guide to Credit Appraisal and Credit Administration

Teamsservedon

  • Member of a team of staff tasked and successfully organized the launch of Fidelity Bank Ghana LTD deposit promotion in Okaishie in 2023
  • Served as a member of the job interview panel in 2023 to recruit officers for Fidelity Bank Gh. LTD
  • A member of Fidelity Bank Ghana LTD legal representative on its disciplinary committees.

Personal Information

  • Date of Birth: 24th March.
  • Marital Status: Married

References

  • Felicia Mekpoi Bortey, Business Woman, , Accra, 0244840850
  • Silas Uriah Osabutety, Managing Parter, 0242671980
  • Heidilinda Otieku-Boadu, Manager, Ecobank Ghana Ltd, High Street Branch, 0208222222

Hobbies and Interests

  • Reading
  • Watching movies
  • Listening to music
  • Watching soccer

Professionalrecognition

Member, Ghana Bar Association

Member, Chartered Institute of Taxation, Ghana (CITG)

Coursework

  • Certificate of participation in 'Branch Performance Management[Branchsim]'
  • Certificate of participation in 'Effective Customer Service'
  • Certificate of Participation in 'Fraud Awareness'

Timeline

Collation Agent for Presidential

National Democratic Congress
12.2024 - 12.2024

Legal Officer

Fidelity Bank Ghana LTD
12.2023 - Current

Polling Agent, Kumawu Bye-Election

National Democratic Congress
05.2023 - 05.2023

Branch Communication Officer

Christ The Savior, NDC
05.2022 - Current

Member of Finance Committee, GT Accra

National Democratic Congress
02.2019 - 07.2020

Political Experience

National Democratic Con gress
02.2017 - Current

Branch Sales and Service Manager

Fidelity Bank Ghana LTD
07.2016 - 12.2023

Branch Manager

UT BANK
01.2014 - 06.2016

Acting Operations Manager

UT Bank
02.2013 - 12.2013

Operations Officer

UT Bank
08.2009 - 01.2013

Customer Service Officer

UT Bank
08.2007 - 07.2009

Professional (Final Level One) - Taxation

Chartered Institute of Taxation, Ghana

Qualifying Certificate - Law

Ghana School of Law

LLB - Bachelor of Laws

Ghana Institute of Management & Public Admin.

MBA - Finance

Methodist University College

BA - Social Science

University of Cape Coast

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Joseph Boyefio