HARRY KOJO AMEGASHIE

• B2B engagements across segments including Services, Construction, NGOs, Agro, etc
• Lead implementation for partnership (between Bank and Grant Institutions) financing programs for young businesses.
• Total business portfolio management including budgeting, driving revenue lines from both assets and liabilities, credit engagements (playing key roles from initiation through to disbursement and monitoring/recovery), among others.
• Communicating regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Building and maintaining relationships with new and existing clients while providing high level of expertise.
• Responding to customer inquiries and resolving complaints to establish trust and increase satisfaction.
• Developing and cultivating lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Maintaining knowledge on banking products and distribution to provide optimal service support.
• Achieving goals for sale of bank products and services and exceeded performance metrics for customer service.
• Participating in staff meetings to discuss innovative strategies to improve services.
• Participating in industry events and trade shows to promote products and services.
• Developing customer surveys to measure customer satisfaction and identify areas of improvement.
• Analyzing customer data to identify areas of improvement and maximize customer satisfaction.
• Creating and maintaining databases to track customer discussions and preferences for accurate, updated records.
• Complying with established internal controls and policies.
• Analyzing business processes to identify cost savings and operational efficiencies.
• Preparing cash flow projections, cost analysis and monthly, quarterly and annual reports.

• Business Development & Marketing.
• Ensured portfolio growth and market strategy implementation.
• Undertook credit initiation and assessment/analysis, presentation and Asset quality monitoring.
• Business development and customer management for all portfolio related businesses.
• Assets and Liability portfolio management to ensure growth and proper monitoring, review and recovery.
• Managed revenue lines of Unit to ensure attainment of profitability targets.
• Prepared periodic reports (Monthly & Quarterly Performance Reviews, and Annual Budgets)
• Undertook environmental scanning to ensure that all related businesses in value chain were captured in portfolio.
• Developed and nurtured strategic relationship with customers to ensure that strategic and business objectives or designated desk were achieved.
• Ensured good relationships were maintained with existing customers and helped to formulate strategies to continually develop, penetrate new markets and established relationship with new customers.
• Monitored and reviewed status of customers’ accounts and followed up with regularization of position of those accounts.
• Analyzed and interpreted financial data and recommended on credit worthiness of customers.

NB: Aside change in Business Unit from Multinationals to Aviation & Hospitality to help revive desk, RM roles remained same for respective needs of business. The new desk recoded portfolio growth over 200% and realized profit within my first year of joining desk.

• Maintained and built close relationships with customers through regular contact and visits.
• Worked with clients to address and respond to client and partnership management issues.
• Promoted, structured and provided advice customized to best meet needs of customers.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Facilitated meetings and discussions between client and team.

• Payroll management and processing of regulatory payments for 240 workers.
• Undertook screening and short listing of over 300 applicants yearly for employment consideration.
• Organized and coordinated interview sessions and ensured successful candidates completed necessary processes for job start.
• Managed relationship of internal customers.
• Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
• Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
• Processed paperwork and hiring details for promotions and lateral position changes.
• Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
• Coordinated employee placements and administrative details.
• Drafted and documented employee handbook and company policies to reduce compliance risks.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
• Conducted check-ins with employees to assess workplace health and personnel engagement.
• Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Assisted with writing job postings and job descriptions for boards.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.

• Undertook strategic sales initiatives through engagement of top executives by selling value propositions to them first.
• Carried out group and one-on-one presentation on bank’s personal loan products to staff of targeted companies.
• Initiated assessment of new institutions to be considered on bank’s approved list of companies. Signed on 15 major companies within a year with staff strength of 500. NB: Won award for 2nd Best Sales Ambassador for year 2010.
• Assessed prospective clients to determine eligibility by carrying out initial credit assessment for loan consideration and forwarded loan forms of qualified applicants for processing.
• Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Utilized internal lead referral tools to solicit new business opportunities and contacts.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Attended monthly sales meetings and quarterly sales trainings.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Imputed various financial transactions for accounts preparation using Pastel Partner software;
• Analyzed prepared accounts and made necessary adjustments, e.g
• Bank Reconciliation

• Undertook various administrative tasks including Data Entry and Report Writing.
• Gave firsthand information about nature of Commission’s operations to student groups, agencies, and other members of public,
• Performed beyond satisfaction various electoral duties such as Registration Officer, Exhibition Officer, Replacement Officer, and Presiding Officer.
• Carried out training sessions for workstation operators at my district level.
• Election Results compilation and announcement at District Level