OSEI MICHAEL
Kumasi
Summary
Dedicated, adaptable, and detail-oriented individual with 1 year of experience in providing exceptional customer service, managing accounts, back office voucher entries, and analyzing financial data. Possesses the ability to work independently and as part of a productive team, while effectively multitasking to meet demanding deadlines. Ambitious graduate seeking a career in banking, utilizing unique skills, abilities, and experience to achieve the set standards of the bank.
Overview
10
10
years of professional experience
Work History
National service personnel
Amansie Rural Bank PLC
12.2023 - 10.2024
- Oversaw a portfolio of individual and corporate accounts, ensuring timely payments.
- Completed KYC and account opening forms.
- Channelled customer grievances to relevant supervisors for swift handling.
- Showcased excellent customer communication and rapport.
- Interpreted financial information to offer insights to customers and colleagues.
- Recommended tailored banking offerings to current patrons and potential clientele.
- Ensured all records adhered to regulatory frameworks and organizational policies.
- DUTIES
Field Teller
Still Waters Investment Services
01.2015 - 01.2017
- Collected deposits from customers in their respective homes and workplaces and deposited them in their accounts
- Visited customers, and promoted the bank's products and services
- DUTY
Education
Diploma - Integrated Community Development
University for Development Studies
Wa01.2020
Skills
- Financial analysis and planning
- Customer relationship management
- Marketing
- Risk management and compliance
- Microsoft Office (Excel, Word, PowerPoint)
- Attention to detail
- Time conscious
- Customer service
Timeline
National service personnel
Amansie Rural Bank PLC
12.2023 - 10.2024
Field Teller
Still Waters Investment Services
01.2015 - 01.2017
Diploma - Integrated Community Development
University for Development Studies
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